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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 75% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 13 findings, above the MI average of 9.8. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
West Hickory Haven receives polarized feedback, with many families praising the compassionate staff and engaging activities, while others report serious concerns regarding neglect and staffing shortages. While some residents thrive due to attentive care and a cozy environment, multiple reviewers have raised alarms about hygiene, missing personal items, and inconsistent communication during medical emergencies.
Quality Themes
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Concerns
Rating Trends
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Distribution · 67 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The activities director and her team make this facility the best for my grandma. They are always so patient and friendly to all the residents and I’m so glad that they have someone running the department that actually cares about the residents.”
“My sister was a long time resident here. Her care was good at the beginning. These past few years her care changed when they started having temporary help. Personal items went missing and hygiene cleanliness at the facility declined.”
“I am a nurse with Brighton Hospice and I have some patients that reside in this facility and I will say I absolutely love how involved the staff is. Not just the nurses and the CNAs, everyone cares and is so involved from social work to activities.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
West Hickory Haven has a concerning pattern of complaint-triggered deficiencies, with families filing 34 reports that led to violations across three main areas: accident prevention and safety supervision, protection from abuse and neglect, and medication management. The facility shows recurring issues with preventing accidents and maintaining safe environments, with multiple violations spanning from 2023 to 2025, suggesting persistent problems despite correction efforts.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Apr 10, 2024
$15,593
Fine
Feb 7, 2024
$38,711
West Hickory Haven
for profit
The Peplinski Group
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 10 (Lowest rating)
Owners
Ackerman, Amy
Owner (parent company)
Ackerman, Ricky
Owner (parent company)
Baumgarten, Michael
Owner (parent company)
Baumgarten, Therese
Owner (parent company)
Peplinski, Sheli
Owner (parent company)
Peplinski, Todd
Owner (parent company)
Schade, Jeffery
Owner (parent company)
Schade, Tamara
Owner (parent company)
Thompson, Brian
Owner (parent company)
Thompson, Shelly
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
66 reviews from families & visitors
Official Website
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