West Hickory Haven
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (70%)
- High RN turnover (74%)
Bottom 25% in MI · Below recommended RN staffing · Above average staffing · Worst in THE PEPLINSKI GROUP chain · $54,304 in fines
What this means for your family
West Hickory Haven is highly regarded for its activities program and compassionate staff, making it a potentially good fit for residents who thrive on social engagement. However, families should be vigilant regarding personal belongings and should conduct a thorough tour to verify current cleanliness standards, as multiple reports of neglect and communication gaps remain a concern.
Google Reviews
Google Reviews
61 reviews on Google“West Hickory Haven receives polarized feedback, with many families praising the compassionate staff and engaging activities, while others report serious concerns regarding neglect and staffing shortages. While some residents thrive due to attentive care and a cozy environment, multiple reviewers have raised alarms about hygiene, missing personal items, and inconsistent communication during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Engaging activities and recreation programs
- Effective physical therapy and rehab services
- Cozy, smaller-scale facility atmosphere
Concerns
- Understaffing leading to delayed response times and hygiene issues (mentioned by 4 reviewers)
- Missing personal belongings of residents (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Inconsistent cleanliness and facility maintenance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current schedule for room cleaning and deep-cleaning common areas?
- 2I noticed some families have had difficulty reaching staff by phone; what is the best way for us to communicate with the care team to ensure we get timely updates?
- 3With 101 residents, how do you ensure that staff are consistently available to assist with immediate needs, particularly during peak hours?
- 4I see that you have a very active recreation program; could you show me the activity calendar and tell me how you encourage residents to participate in these daily events?
- 5What specific protocols do you have in place to help track and secure residents' personal belongings to ensure nothing goes missing?
- 6Since medication management is a top priority for our family, could you explain the process for how medications are administered and how you track any changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The activities director and her team make this facility the best for my grandma. They are always so patient and friendly to all the residents and I’m so glad that they have someone running the department that actually cares about the residents.”
“My sister was a long time resident here. Her care was good at the beginning. These past few years her care changed when they started having temporary help. Personal items went missing and hygiene cleanliness at the facility declined.”
“I am a nurse with Brighton Hospice and I have some patients that reside in this facility and I will say I absolutely love how involved the staff is. Not just the nurses and the CNAs, everyone cares and is so involved from social work to activities.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Hickory Haven has a concerning pattern of complaint-triggered deficiencies, with families filing 34 reports that led to violations across three main areas: accident prevention and safety supervision, protection from abuse and neglect, and medication management. The facility shows recurring issues with preventing accidents and maintaining safe environments, with multiple violations spanning from 2023 to 2025, suggesting persistent problems despite correction efforts.
Mar 9, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jan 20, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 26, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 24, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 13, 2025Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Apr 10, 2024
$15,593
Fine
Feb 7, 2024
$38,711
Ownership & Operations
Who Operates This Facility
West Hickory Haven
for profit
Chain Affiliation
The Peplinski Group
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 10 (Worst)
Ownership & Management
Owners
Ackerman, Amy
Owner (parent company)
Ackerman, Ricky
Owner (parent company)
Baumgarten, Michael
Owner (parent company)
Baumgarten, Therese
Owner (parent company)
Peplinski, Sheli
Owner (parent company)
Peplinski, Todd
Owner (parent company)
Schade, Jeffery
Owner (parent company)
Schade, Tamara
Owner (parent company)
Thompson, Brian
Owner (parent company)
Thompson, Shelly
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit peplinskigroup.com
Medicare data downloads
Original nursing home datasets
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