Serene Gardens of Hartland
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
This facility is highly regarded for its responsive management and compassionate care, making it a strong candidate for those prioritizing communication and staff engagement. However, because some families have noted concerns regarding food quality and resident activity levels, we recommend scheduling a tour during a mealtime to observe the dining experience firsthand.
Google Reviews
Google Reviews
16 reviews on Google“Serene Gardens of Hartland is generally praised for its compassionate staff and effective communication, with families noting that residents receive personalized attention and respectful end-of-life care. While many reviewers highlight a warm, homey environment and successful activity programs, there are conflicting reports regarding the quality of dining and the level of resident engagement in daily activities.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Strong, responsive communication from management
- Clean and well-maintained facility
- Effective medication management
- Personalized memory care
Concerns
- Inconsistent quality of food and limited resident engagement in activities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate family suggestions into your daily operations?
- 2With your focus on personalized memory care, how do you tailor engagement activities to match the specific interests and backgrounds of each resident?
- 3We understand that dining is a key part of the community experience; what steps are you currently taking to ensure consistent quality and variety in your meal service?
- 4Given your reputation for attentive care, what is your process for keeping families updated when there is a change in a resident's health or medication needs?
- 5How does the facility balance structured activity schedules with opportunities for residents to enjoy spontaneous social interaction throughout the day?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local providers to ensure a seamless transition for the resident?
Personalized based on this facility's data
Key Review Excerpts
“The memory care staff knows her by name, remembers her preferences, and genuinely seem to enjoy spending time with her.”
“The Wellness Coordinator is wonderful. You can contact her and the director at anytime via text. They WILL get back to you ASAP, just like they say.”
“The compassion shown by the staff to both my mother and, me and my sister was exceptional. We knew immediately we had made the right choice in moving her here.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections identified issues regarding medication documentation, specifically missing entries and a lack of clear instructions for 'as-needed' medications. Additionally, the facility failed to designate a supervisor on the staff schedule and experienced a temporary lapse in administering a specific pain medication while awaiting new physician orders.
Aug 21, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Mar 12, 2024Complaint
The facility stopped administering Resident A her prescribed Oxycontin medication because they required a new physician's script and were unable to verify the contents of a bottle brought from home.
Jan 18, 2024Routine
Medication administration records (MARs) for Resident A (Acetaminophen) and Resident B (Brimonidine/Timolol) contained blank entries, making it impossible to confirm if medication was administered.
As-needed (PRN) medications for Resident A (Haloperidol) and Resident B (Albuterol Sulfate) lacked written instructions describing the circumstances or reasons for administration.
The January 2024 staff schedule lacked the designation of a supervisor of resident care for each shift.
Ownership & Operations
Who Operates This Facility
2799 Bella Vita LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit serenegardensmi.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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