West Haven Center for Nursing & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 12)
- High RN turnover (63%)
Below average in CT · Below recommended RN staffing · No penalties on record
What this means for your family
While some families report positive experiences with the rehab and social work teams, the recurring reports of hygiene neglect and slow response times are deeply concerning. If you consider this facility, perform unannounced visits during off-hours and weekends to verify the level of care and responsiveness firsthand.
Google Reviews
Google Reviews
37 reviews on Google“West Haven Center for Nursing & Rehabilitation receives highly polarized feedback, with some families praising the staff's kindness and the facility's atmosphere, while others report severe neglect and hygiene issues. Common complaints include slow response times to call bells, poor sanitation, and inconsistent care quality, leading to significant concerns about resident well-being. Families considering this facility should be aware of the stark contrast between positive experiences and reports of staff negligence.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly atmosphere
- Helpful social work and concierge staff
- Effective rehab and recreation programs
- Some dedicated, compassionate nursing staff
Concerns
- Poor hygiene and lack of assistance with toileting/showering (mentioned by 5 reviewers)
- Slow or unresponsive staff to call bells and requests (mentioned by 4 reviewers)
- Inconsistent quality of care and staff professionalism (mentioned by 4 reviewers)
- Poor food quality and missing meal deliveries (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to online feedback; how do you use that family input to improve daily operations and care quality?
- 2Given the recent focus on staffing levels, could you walk me through your current process for monitoring call bells to ensure residents receive timely assistance?
- 3What specific protocols do you have in place to ensure consistent support for residents with their daily hygiene and personal care needs?
- 4I see that recreation programs are a highlight here; could you tell me more about the activities that residents seem to enjoy the most?
- 5How does your nursing team coordinate with the kitchen staff to ensure that meal deliveries are accurate and meet the nutritional needs of each resident?
- 6Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and improve the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“My mom had wet herself because she been pressing the call light... the CNA’s take forever to come and help my mom and whenever they do help her they are always complaining.”
“My sister wasn’t getting adequate treatment when she first got there. Also, her room had no working phone or a call bell. They gave her a bell to ring for assistance and most of the time didn’t hear it.”
“I was here for almost 3 months to learn to walk again, they have some good staff but way over worked and then they have some bad staff that just needs to be let go.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of ongoing problems with families having filed multiple complaints that triggered federal investigations. The most recurring issues involve nursing staff adequacy, care planning, and medication management, with deficiencies appearing repeatedly across recent surveys including problems with wound care and family notification requirements. While all violations have correction dates, the persistence of similar issues across multiple years and the nine complaint-triggered deficiencies suggest families should carefully evaluate care quality and ask detailed questions about current staffing and care protocols during any visit.
Nov 25, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 4, 2025Routine12
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jun 4, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 12, 2024Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
West Haven Center for Nursing & Rehabilitation
for profit
Chain Affiliation
Essential Healthcare
6 facilities nationwide
Chain avg rating: 2.2/5 · Rank 3 of 6
Ownership & Management
Owners
Landa, Sari
Owner
Salamon, Menajem
Owner
Salamon, Mordejai
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit westhavennh.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Advanced Center for Nursing & Rehabilitation
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New Haven Center for Nursing & Rehabilitation LLC
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Apple Rehab Laurel Woods
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Milford Health and Rehabilitation Center
5.5 miNursing Home · Milford, CT