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Nursing HomeMedicaid Investigative

West Haven Center for Nursing & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

310 Terrace Ave, West Haven, CT 0651698 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 37 Google reviews

5
4
3
2
1
West Haven Center for Nursing & Rehabilitation Nursing Home in West Haven, CT — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (15 vs median 12)
  • High RN turnover (63%)

Below average in CT · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

While some families report positive experiences with the rehab and social work teams, the recurring reports of hygiene neglect and slow response times are deeply concerning. If you consider this facility, perform unannounced visits during off-hours and weekends to verify the level of care and responsiveness firsthand.

Google Reviews

Google Reviews

37 reviews on Google
West Haven Center for Nursing & Rehabilitation receives highly polarized feedback, with some families praising the staff's kindness and the facility's atmosphere, while others report severe neglect and hygiene issues. Common complaints include slow response times to call bells, poor sanitation, and inconsistent care quality, leading to significant concerns about resident well-being. Families considering this facility should be aware of the stark contrast between positive experiences and reports of staff negligence.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Warm, friendly atmosphere
  • Helpful social work and concierge staff
  • Effective rehab and recreation programs
  • Some dedicated, compassionate nursing staff

Concerns

  • Poor hygiene and lack of assistance with toileting/showering (mentioned by 5 reviewers)
  • Slow or unresponsive staff to call bells and requests (mentioned by 4 reviewers)
  • Inconsistent quality of care and staff professionalism (mentioned by 4 reviewers)
  • Poor food quality and missing meal deliveries (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(1)2.82022(16)3.82023(22)1.32024(8)3.82025(8)3.52026(11)

Distribution · 66 analyzed

5
31
4
6
3
0
2
4
1
25

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is active in responding to online feedback; how do you use that family input to improve daily operations and care quality?
  • 2Given the recent focus on staffing levels, could you walk me through your current process for monitoring call bells to ensure residents receive timely assistance?
  • 3What specific protocols do you have in place to ensure consistent support for residents with their daily hygiene and personal care needs?
  • 4I see that recreation programs are a highlight here; could you tell me more about the activities that residents seem to enjoy the most?
  • 5How does your nursing team coordinate with the kitchen staff to ensure that meal deliveries are accurate and meet the nutritional needs of each resident?
  • 6Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and improve the overall quality of care?

Personalized based on this facility's data


Key Review Excerpts

My mom had wet herself because she been pressing the call light... the CNA’s take forever to come and help my mom and whenever they do help her they are always complaining.

Memory care family member · 2026☆☆☆☆

My sister wasn’t getting adequate treatment when she first got there. Also, her room had no working phone or a call bell. They gave her a bell to ring for assistance and most of the time didn’t hear it.

Long-term resident's family · 2025★★★★

I was here for almost 3 months to learn to walk again, they have some good staff but way over worked and then they have some bad staff that just needs to be let go.

Rehab patient · 2022☆☆☆☆
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility52.2%
Worse than Avg
Here
52.2%
US
12.1%
CT
19.7%
South central ct
22.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.2%
Worse than Avg
Here
78.2%
US
93.4%
CT
88.0%
South central ct
78.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.3%
Better than Avg
Here
10.3%
US
19.5%
CT
17.4%
South central ct
13.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.0%
Better than Avg
Here
18.0%
US
19.4%
CT
24.9%
South central ct
25.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Worse than Avg
Here
88.0%
US
95.5%
CT
93.5%
South central ct
90.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
15.4%
CT
17.8%
South central ct
21.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.3%
Worse than Avg
Here
51.3%
US
79.7%
CT
69.7%
South central ct
69.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility57.6%
Worse than Avg
Here
57.6%
US
81.8%
CT
71.0%
South central ct
64.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CT
1.5%
South central ct
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Above state avg (12.8)
9 complaint-triggered

This facility shows a concerning pattern of ongoing problems with families having filed multiple complaints that triggered federal investigations. The most recurring issues involve nursing staff adequacy, care planning, and medication management, with deficiencies appearing repeatedly across recent surveys including problems with wound care and family notification requirements. While all violations have correction dates, the persistence of similar issues across multiple years and the nine complaint-triggered deficiencies suggest families should carefully evaluate care quality and ask detailed questions about current staffing and care protocols during any visit.

Nov 25, 2025Complaint
2
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 4, 2025Routine
12
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Jun 4, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 27, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Oct 29, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 12, 2024Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Haven Center for Nursing & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Essential Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 2.2/5 · Rank 3 of 6

Ownership & Management

Owners

Landa, Sari

Owner

6%

Salamon, Menajem

Owner

44%

Salamon, Mordejai

Owner

7%

Key personnel

Gewirtz, JonathanOfficer / DirectorSalamon, MenajemManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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