Grimes Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 30 Google reviews

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What this means for your family
While the facility has a long-standing reputation for effective physical therapy, recent reviews indicate a concerning decline in basic care standards and weekend staffing. When touring, we strongly recommend asking for a specific plan regarding how they monitor patients with fall risks and how they ensure consistent hygiene and communication during weekend shifts.
Google Reviews
Google Reviews
30 reviews on Google“The Grimes Center receives high praise for its physical and occupational therapy programs, with many patients reporting successful recovery outcomes. However, recent reviews from 2024 and 2025 highlight significant concerns regarding neglect, poor communication, and inadequate staffing, particularly on weekends. Families should weigh the facility's strong clinical rehab reputation against these more recent reports of inconsistent patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Generally clean and well-maintained facility
- Friendly and compassionate nursing staff (cited in historical reviews)
Concerns
- Neglect and poor hygiene (e.g., delayed diaper changes, missed showers) (mentioned by 2 reviewers)
- Inadequate staffing levels on weekends (mentioned by 2 reviewers)
- Poor communication and coordination with external medical providers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that you maintain a 5-star CMS rating, how do you ensure that high standard of care is consistently maintained across all shifts, particularly on weekends?
- 2I noticed some feedback regarding hygiene routines; could you walk me through your process for monitoring and documenting daily care tasks like showers and incontinence care?
- 3How does your team coordinate with external specialists or outside medical providers to ensure our loved one's care plan remains seamless when they need to see a doctor off-site?
- 4Since medication management is a priority for us, could you explain the safety protocols and oversight you have in place for administering daily prescriptions?
- 5What specific memory care activities or engagement programs do you have in place to ensure residents feel connected and active throughout the day?
- 6I appreciate that you actively engage with online feedback; how do you use the input you receive from families to improve your internal communication processes?
Personalized based on this facility's data
Key Review Excerpts
“My father is at the Grimes Center. Everyone at the center has been responsive to questions, supportive and caring. Everyone is from the janitorial services to Directors.”
“They did not give showers when they were supposed too. Made patient miss appointment. Did not clean patient after they soiled themselves until I hours latter.”
“My Dad is at Grimes now, and while the staff have been lovely and communication has been great, I am not sure its the best place for people with Cognitive Decline who are likely to get out of bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grimes Center has had recurring issues across multiple areas, with families filing complaint reports that led to recent deficiencies in December 2024. The facility shows persistent problems with medication management, quality of care, and nutrition services spanning from 2019 to 2024. While all violations have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges that families should carefully consider.
Dec 5, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 9, 2024Routine8
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 9, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 13, 2021Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 18, 2019Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Ownership & Operations
Who Operates This Facility
Grimes Center
nonprofit
Ownership & Management
Owners
Yale New Haven Hospital
Owner · Organization
Yale-New Haven Health Services Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit ynhh.org
Medicare data downloads
Original nursing home datasets
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