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Nursing HomeMedicaid Top Rated

Grimes Center

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

1354 Chapel St, West River · New Haven, CT 06511114 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 30 Google reviews

5
4
3
2
1
Grimes Center Nursing Home in New Haven, CT — Street View
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What this means for your family

While the facility has a long-standing reputation for effective physical therapy, recent reviews indicate a concerning decline in basic care standards and weekend staffing. When touring, we strongly recommend asking for a specific plan regarding how they monitor patients with fall risks and how they ensure consistent hygiene and communication during weekend shifts.

Google Reviews

Google Reviews

30 reviews on Google
The Grimes Center receives high praise for its physical and occupational therapy programs, with many patients reporting successful recovery outcomes. However, recent reviews from 2024 and 2025 highlight significant concerns regarding neglect, poor communication, and inadequate staffing, particularly on weekends. Families should weigh the facility's strong clinical rehab reputation against these more recent reports of inconsistent patient care.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0ActivitiesN/AMeds3.0Memory4.0Comms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Generally clean and well-maintained facility
  • Friendly and compassionate nursing staff (cited in historical reviews)

Concerns

  • Neglect and poor hygiene (e.g., delayed diaper changes, missed showers) (mentioned by 2 reviewers)
  • Inadequate staffing levels on weekends (mentioned by 2 reviewers)
  • Poor communication and coordination with external medical providers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(2)'22(1)'24(5)'26(2)

Distribution · 33 analyzed

5
23
4
0
3
3
2
1
1
6

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that you maintain a 5-star CMS rating, how do you ensure that high standard of care is consistently maintained across all shifts, particularly on weekends?
  • 2I noticed some feedback regarding hygiene routines; could you walk me through your process for monitoring and documenting daily care tasks like showers and incontinence care?
  • 3How does your team coordinate with external specialists or outside medical providers to ensure our loved one's care plan remains seamless when they need to see a doctor off-site?
  • 4Since medication management is a priority for us, could you explain the safety protocols and oversight you have in place for administering daily prescriptions?
  • 5What specific memory care activities or engagement programs do you have in place to ensure residents feel connected and active throughout the day?
  • 6I appreciate that you actively engage with online feedback; how do you use the input you receive from families to improve your internal communication processes?

Personalized based on this facility's data


Key Review Excerpts

My father is at the Grimes Center. Everyone at the center has been responsive to questions, supportive and caring. Everyone is from the janitorial services to Directors.

Long-term resident's family · 2018★★★★★

They did not give showers when they were supposed too. Made patient miss appointment. Did not clean patient after they soiled themselves until I hours latter.

Family member · 2025☆☆☆☆

My Dad is at Grimes now, and while the staff have been lovely and communication has been great, I am not sure its the best place for people with Cognitive Decline who are likely to get out of bed.

Family member · 2026★★★☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.14hrs
OK
Registered nurses for medical care
Total Nursing
3.91hrs
95%
All nurses + aides combined
Staff Turnover
22%
Lower is better (< 30% = good)
RN Turnover
16%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
12.1%
CT
19.7%
South central ct
24.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.9%
Better than Avg
Here
95.9%
US
93.4%
CT
88.0%
South central ct
77.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility80.3%
Worse than Avg
Here
80.3%
US
95.5%
CT
93.5%
South central ct
90.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
19.4%
CT
24.9%
South central ct
25.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
19.5%
CT
17.4%
South central ct
13.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
15.4%
CT
17.8%
South central ct
21.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.8%
Better than Avg
Here
91.8%
US
81.8%
CT
71.0%
South central ct
62.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.3%
Better than Avg
Here
90.3%
US
79.7%
CT
69.7%
South central ct
67.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
CT
1.5%
South central ct
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.8)
4 complaint-triggered

Grimes Center has had recurring issues across multiple areas, with families filing complaint reports that led to recent deficiencies in December 2024. The facility shows persistent problems with medication management, quality of care, and nutrition services spanning from 2019 to 2024. While all violations have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges that families should carefully consider.

Dec 5, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Apr 9, 2024Routine
8
0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 9, 2024Complaint
2
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Dec 13, 2021Routine
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 18, 2019Routine
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grimes Center

Organization Type

nonprofit

Ownership & Management

Owners

Yale New Haven Hospital

Owner · Organization

Yale-New Haven Health Services Corporation

Owner · Organization

Key personnel

Work, CarolW-2 Managing EmployeePayne, DouglasOfficer / DirectorBalcezak, ThomasOfficer / DirectorTammaro, VincentOfficer / DirectorTammaro, VincentManager
Source: Medicare provider data

Contact

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References & Resources

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