Aventura at Pembrooke
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 181 Google reviews
Watch Aventura at Pembrooke
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
Bottom 25% in PA · Below recommended RN staffing · Worst in AVENTURA HEALTH GROUP chain
What this means for your family
Aventura at Pembrooke has a highly effective therapy department and a modern, renovated environment that many families appreciate. However, the facility suffers from recurring, serious reports of nursing neglect and poor communication. If you choose this facility, maintain a very active presence, visit at irregular hours, and ensure you have direct contact information for the administrator rather than relying on the general nursing station.
Google Reviews
Google Reviews
181 reviews on Google“Aventura at Pembrooke presents a highly polarized experience for families, with recent reviews highlighting significant improvements in facility aesthetics and staff dedication alongside persistent, severe reports of neglect. While many families praise the therapy team and specific staff members for compassionate care, others report critical failures including poor hygiene, unresponsive nursing staff, and communication breakdowns. Prospective families should be aware that experiences appear to vary drastically depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Recent facility renovations and modern aesthetics
- Dedicated concierge and administrative staff
- Engaging activities and social programs
Concerns
- Unresponsive nursing staff and delayed call-bell response (mentioned by 12 reviewers)
- Poor hygiene and lack of cleanliness in resident rooms (mentioned by 9 reviewers)
- Inadequate communication from administration and social services (mentioned by 8 reviewers)
- Inconsistent or poor quality of food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility renovations, what specific steps are being taken to ensure that the high standard of cleanliness in common areas is consistently maintained inside individual resident rooms?
- 2I noticed that the therapy teams are highly regarded here; how do you coordinate that care with the nursing staff to ensure residents receive timely assistance when they need it most?
- 3Could you walk me through your current process for call-bell response times and how you ensure that residents' needs are addressed promptly during peak hours?
- 4With the recent focus on social programs, what are some of the most popular activities that encourage residents to engage with one another throughout the week?
- 5We understand that communication is key; what is the best way for family members to stay updated on their loved one's care plan and daily well-being?
- 6How do you manage the dining experience to ensure that meals are both nutritious and served at the proper temperature for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team is compassionate, attentive, and consistent and sincere. It’s rare to find a place where you feel not only supported clinically, but truly embraced as family.”
“My mom is a patient here and I would NEVER recommend THIS DUMP. The social workers lied time and time again about things they already knew the answer to, and they never returned any of my calls.”
“They left My mother sitting in her own feces for days, which led to her constantly catching C-diff and infections, due to the staffs negligence.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 19 complaint-triggered deficiencies out of 34 total, indicating families have repeatedly filed reports about care issues. The most recurring problems involve treatment and care delivery, accident prevention and safety hazards, and care planning. Recent complaints in late 2024 and 2025 suggest ongoing issues with safety supervision, treatment quality, infection control, and respiratory care, though the facility has provided correction dates for all deficiencies.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 28, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 3, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 22, 2025Routine7
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 25, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jun 27, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Payment Denial
Aug 3, 2023
2-day denial
Ownership & Operations
Who Operates This Facility
Aventura at Pembrooke
for profit
Chain Affiliation
Aventura Health Group
12 facilities nationwide
Chain avg rating: 1.8/5 · Rank 11 of 11 (Worst)
Ownership & Management
Owners
Cpp Senior Holdings LLC
Owner · Organization
Kaszirer, Moishe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
181 reviews from families & visitors
Official Website
Visit aventuraatpembrooke.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Barclay Friends
2.1 miNursing Home · West Chester, PA
Wellington Court at Hershey's Mill
2.1 miAssisted Living · West Chester, PA
Park Lane Post Acute LLC
2.4 miNursing Home · West Chester, PA
Skyline Manor
4.1 miAssisted Living · Glen Mills, PA
Remed Recovery Care Centers
4.4 miAssisted Living · Malvern, PA
Remed Recovery Care Centers
4.5 miAssisted Living · Malvern, PA