Barclay Friends
Strong Medicare quality ratings; families often praise warm, attentive, and long-tenured nursing staff. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
Barclay Friends is widely praised for its compassionate staff and high-quality memory care, making it a strong candidate for families seeking a supportive environment. However, we recommend that you request a detailed, written breakdown of all potential costs during the admissions process to avoid any surprises regarding billing, as this has been a point of contention for some families.
Google Reviews
Google Reviews
31 reviews on Google“Barclay Friends is highly regarded by families for its compassionate, long-tenured staff and clean, well-maintained residential environment. Reviewers frequently praise the facility's ability to provide personalized care, particularly in memory care and rehab, noting that staff members often know residents by name and treat them with dignity. While the vast majority of feedback is glowing, a small minority of reviewers have raised serious concerns regarding billing transparency and historical allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and long-tenured nursing staff
- Clean, well-maintained, and homey facility
- Effective and engaging activities program
- Strong, personalized memory care support
Concerns
- Billing transparency and unexpected cost increases (mentioned by 2 reviewers)
- Allegations of neglect or poor care standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how warm and attentive the long-tenured nursing staff is; how do you foster that kind of continuity of care for your residents?
- 2Since the facility is described as so homey and well-maintained, could you show us some of the common areas where residents gather for social time?
- 3What kind of engaging activities or special programs do you have planned to keep the residents active and involved in the community?
- 4How do you manage staffing levels during overnight hours or weekends to ensure everyone receives consistent medical attention?
- 5Can you walk us through your process for communicating any changes in care or unexpected adjustments to the monthly billing?
- 6In the event of a sudden medical emergency, what are the specific protocols in place to ensure a resident gets immediate help?
Personalized based on this facility's data
Key Review Excerpts
“My mother resided at Barclay Friends until her passing. The facility far exceeded our expectations having been to three other facilities previously. My mother was treated with utmost care, kindness, and love as though she was each staff members own family.”
“My Aunt was in memory care for over a year and the staff was excellent even when she had her outbursts from dementia. Same for the skilled unit that she used for rehab after a fall and at the end when she was on hospice.”
“The staff in the Birmingham unit were some of the most caring and thoughtful people I’ve ever met. Mom suffered from dementia, was wheelchair bound, and later became bedridden. She called out and cried a lot and at times seemed inconsolable. Everyone I came in contact with - from the Receptionist, Admissions office, Nursing Director, Social”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
5
measures
3
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Barclay Friends has 11 deficiencies over three years, primarily related to fire safety systems and building construction, with all issues reportedly corrected by the facility. The main concerns involve smoke barriers, sprinkler system maintenance, and fire-resistant construction materials. However, some fire safety issues have recurred across multiple surveys, suggesting ongoing challenges with maintaining proper safety infrastructure that families should discuss during visits.
Jun 13, 2025Routine4
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 17, 2024Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jul 20, 2023Routine3
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Jun 12, 2023
$9,440
Ownership & Operations
Who Operates This Facility
Barclay Friends
nonprofit
Chain Affiliation
Kendal
7 facilities nationwide
Chain avg rating: 4.4/5 · Rank 5 of 7
Ownership & Management
Owners
Wilmington Trust Company
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit bf.kendal.org
Medicare data downloads
Original nursing home datasets
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