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Strong Medicare quality ratings; public reviewers often praise warm, attentive, and long-tenured nursing staff. Still worth an in-person visit.
based on 32 Google reviews
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Barclay Friends has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, attentive, and long-tenured nursing staff and clean, well-maintained, and homey facility. Review the component ratings and current source records before deciding.
Barclay Friends is highly regarded by families for its compassionate, long-tenured staff and clean, well-maintained residential environment. Reviewers frequently praise the facility's ability to provide personalized care, particularly in memory care and rehab, noting that staff members often know residents by name and treat them with dignity. While the vast majority of feedback is glowing, a small minority of reviewers have raised serious concerns regarding billing transparency and historical allegations of neglect.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 34 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My mother resided at Barclay Friends until her passing. The facility far exceeded our expectations having been to three other facilities previously. My mother was treated with utmost care, kindness, and love as though she was each staff members own family.”
“My Aunt was in memory care for over a year and the staff was excellent even when she had her outbursts from dementia. Same for the skilled unit that she used for rehab after a fall and at the end when she was on hospice.”
“The staff in the Birmingham unit were some of the most caring and thoughtful people I’ve ever met. Mom suffered from dementia, was wheelchair bound, and later became bedridden. She called out and cried a lot and at times seemed inconsolable. Everyone I came in contact with - from the Receptionist, Admissions office, Nursing Director, Social”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Barclay Friends has 11 deficiencies over three years, primarily related to fire safety systems and building construction, with all issues reportedly corrected by the facility. The main concerns involve smoke barriers, sprinkler system maintenance, and fire-resistant construction materials. However, some fire safety issues have recurred across multiple surveys, suggesting ongoing challenges with maintaining proper safety infrastructure that families should discuss during visits.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Barclay Friends
nonprofit
Kendal
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 5 of 7
Owners
Wilmington Trust Company
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit bf.kendal.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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