See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Top Rated

West Anaheim Medical Center D/p Snf

Strong Medicare quality ratings; families often praise warm and attentive nursing staff. Still worth an in-person visit.

3033 W Orange Ave, Southwest Anaheim · Anaheim, CA 9280422 bedsLicensed & Active
5/5
Medicare
Inspection
Staffing
Google rating
3.7/5

based on 1,100 Google reviews

West Anaheim Medical Center D/p Snf Nursing Home in Anaheim, CA — Street View
Street View

Watch West Anaheim Medical Center D/p Snf

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Choosing West Anaheim Medical Center D/p Snf means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: warm and attentive nursing staff and efficient emergency room processing. While no facility is perfect, the clinical data here is encouraging.

Google Reviews

Google Reviews

1,100 reviews on Google
Families should be aware of a significant divide in experiences at this facility. While many patients praise the nursing staff for being warm, professional, and efficient during emergencies, there are serious, recurring allegations regarding poor communication during end-of-life care, long wait times in the ER, and issues with medical billing accuracy.

Quality Themes

Food4.0Staff7.5Clean6.0ActivitiesN/AMeds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Warm and attentive nursing staff
  • Efficient emergency room processing
  • Professional and empathetic doctors
  • Clean and well-maintained facility

Concerns

  • Poor communication during end-of-life/critical care (mentioned by 4 reviewers)
  • Long wait times in the Emergency Department (mentioned by 3 reviewers)
  • Medical billing and insurance errors
  • Unprofessional behavior from specific staff members (mentioned by 3 reviewers)

Rating Trends

2344.52025(108)4.12026(133)

Distribution · 241 analyzed

5
179
4
20
3
6
2
6
1
30
21 reviews posted between Dec 28, 2025Jan 9, 2026 · 19 were 5-star
19 reviews posted between Mar 22, 2026Apr 3, 2026 · average 4.1
18 reviews posted between Jan 4, 2026Jan 17, 2026 · 16 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a high response rate to online feedback; how do you use that family input to improve daily operations?
  • 2Given that communication is a top priority for families, what is your standard process for keeping us updated during critical health changes or end-of-life care?
  • 3Since your facility is part of a larger medical center, how do you ensure a smooth transition and communication flow if a resident needs to be moved to the Emergency Department?
  • 4I see that dining and medication management are areas you are focusing on; could you walk me through how you currently handle daily meal service and ensure medications are administered accurately?
  • 5With your 5-star staffing rating, how do you foster a consistent, professional environment to ensure every resident receives attentive, one-on-one care?
  • 6What kind of social or recreational activities are available to help residents feel engaged and part of a community throughout the week?

Personalized based on this facility's data


Key Review Excerpts

My mother was taken to their ER via ambulance and she received excellent care from the nurses in ER, Zack, Monica and Pat who all helped her to feel comfortable and handle her stay.

Family of ER patient · Mar 2026★★★★★

Our loved one passed away here after being left unattended during a critical moment in her final hours. The lack of communication and oversight during end-of-life care was unacceptable.

Family of deceased patient · Feb 2026☆☆☆☆

This is not the fanciest emergency room you’ll ever go to... However, if you want the emergency room that will be the most efficient with your valuable time, have a staff that is not over the top with their “caring” bedside manner... but rather is just polite, and always showing you the respect of a straightforward and honest answer?

ER patient · May 2026☆☆☆☆
Source: 1,100 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
3.19hrs
OK
Registered nurses for medical care
Total Nursing
11.35hrs
OK
All nurses + aides combined
Staff Turnover
13%
Lower is better (< 30% = good)
RN Turnover
6%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 11 measures

Better Than Avg

7

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility39.3%
Worse than Avg
Here
39.3%
US
19.5%
CA
13.7%
Orange
13.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
19.4%
CA
10.7%
Orange
10.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
12.1%
CA
7.0%
Orange
6.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Orange
98.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.4%
Worse than Avg
Here
9.4%
US
4.9%
CA
4.5%
Orange
4.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Orange
99.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Well below state avg (15.4)
2 complaint-triggered

West Anaheim Medical Center has recurring issues across multiple care areas, with families filing two complaint reports leading to cited deficiencies in abuse response and reporting. The facility shows persistent problems with infection control, medication management, and food safety appearing across multiple recent surveys from 2023-2025. While all deficiencies have correction dates, the pattern of repeated citations in key areas like infection prevention, dietary services, and emergency preparedness suggests ongoing operational challenges that families should discuss during visits.

Jan 9, 2025Routine
12
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0032Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0035Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Minimal · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 7, 2024Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 16, 2024Complaint
1
0609Minimal · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 11, 2024Routine
30
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0031Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0814Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0557Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0883Minimal · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jan 5, 2023Routine
10
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0868Minimal · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Anaheim Medical Center D/p Snf

Organization Type

for profit

Chain Affiliation

Chain Name

Prime Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 3.2/5 · Rank 1 of 6 (Best)

Ownership & Management

Owners

Prime Healthcare Services, INC

Owner · Organization

100%

Prime Healthcare Holdings INC

Owner (parent company) · Organization

100%

Key personnel

Mousa, AymanManaging Control - Governing BodyMousa, AymanOfficer / DirectorAleman, StevenOfficer / DirectorDoan, ChristopherOfficer / DirectorMousa, AymanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call