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Nursing HomeMedicaid Top Rated

Anaheim Crest Nursing Center

Strong Medicare quality ratings; families often praise compassionate and kind cna staff. Still worth an in-person visit.

3067 W Orange Avenue, Southwest Anaheim · Anaheim, CA 9280483 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 61 Google reviews

5
4
3
2
1
Anaheim Crest Nursing Center Nursing Home in Anaheim, CA — Street View
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What this means for your family

This facility is excellent for rehabilitation and provides wonderful support for Korean-speaking families. However, you must closely monitor medication administration and ensure that nursing staff are responding promptly to call lights, as these are documented areas of failure.

Google Reviews

Google Reviews

61 reviews on Google
Families often praise the facility for its compassionate CNA staff and its specialized ability to serve the Korean-speaking community. However, there are serious, recurring reports regarding medication management errors, delayed responses to call buttons, and inconsistent nursing professionalism.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and kind CNA staff
  • Strong rehabilitation and physical therapy teams
  • Clean and well-maintained environment
  • Specialized services for the Korean community

Concerns

  • Medication management errors and delays (mentioned by 3 reviewers)
  • Slow response to call buttons/emergency calls (mentioned by 3 reviewers)
  • Inconsistent nursing professionalism and communication (mentioned by 3 reviewers)
  • Maintenance of medical equipment (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)3.03.0'20(2)5.04.0'22(1)4.53.4'25(7)3.8'26(5)

Distribution · 50 analyzed

5
35
4
4
3
3
2
2
1
6
14 reviews posted between Apr 18, 2024Apr 20, 2024 · 14 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We are so glad to hear how much the Korean community is supported here; what specific cultural programs or language services are available for residents?
  • 2Since we want to ensure everything runs smoothly with daily care, what is your process for ensuring medications are administered accurately and on schedule?
  • 3How do you train your nursing team to ensure consistent communication with families regarding changes in a resident's condition?
  • 4What is the protocol for responding to call buttons, and how do you ensure staff can reach a resident quickly during the night?
  • 5We've heard wonderful things about your physical therapy team; can you tell us more about how the rehab program integrates into a resident's daily routine?
  • 6What kind of daily activities or social events are planned to keep residents engaged and active in the community?

Personalized based on this facility's data


Key Review Excerpts

The staff I meet are those on the 3-11pm shift. Without exception, every single one of them is so, so, kind and treats me and my dad like family.

Long-term resident's family · 2025★★★★★

I was admitted Nov 15th. Pain meds were withheld for 4 days. They offered me Tylenol which is useless for a fractured femur

Rehab patient · 2026★★★☆☆

My grandma had fallen off the bed, how long had she been on the floor asking for help?! And no one from the hospital would tell us the details

Long-term resident's family · 2025☆☆☆☆
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
4.18hrs
OK
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility85.5%
Worse than Avg
Here
85.5%
US
12.1%
CA
7.0%
Orange
6.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
19.5%
CA
13.7%
Orange
13.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.6%
Mixed vs Avgs
Here
10.6%
US
19.4%
CA
10.7%
Orange
10.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
15.4%
CA
11.6%
Orange
8.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
15.3%
CA
10.5%
Orange
9.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Orange
98.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Orange
94.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
CA
94.2%
Orange
95.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
Above state avg (15.4)
16 complaint-triggered

This facility has concerning patterns with 63 deficiencies across multiple surveys, including families filing complaints about serious care issues like pressure ulcer care, respiratory treatment, and medication management. The most recurring problems involve resident rights violations, medication management, and nutrition services, with the same deficiencies repeatedly appearing across surveys from 2021 to 2025, suggesting persistent operational challenges that warrant careful scrutiny during visits.

Mar 25, 2026Complaint
1
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Mar 19, 2026Complaint
1
0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jul 29, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 25, 2025Routine
10
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0693Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jun 25, 2025Complaint
5
0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0694Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Minimal · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0814Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Aug 8, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Anaheim Crest Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Cambridge Healthcare Services

Chain Size

32 facilities nationwide

Chain avg rating: 2.6/5 · Rank 2 of 31 (Best)

Ownership & Management

Owners

Win Win Enterprises, LLC

Owner · Organization

44%

Wolff Living Trust Dtd 03/09/2000

Owner · Organization

11%

Deutsch, Baruch

Owner

11%

Shersher Lp

Owner · Organization

The Wintner Living Trust Dated 7/08/1992

Owner · Organization

Key personnel

Bagsic, JonahManaging Control - Governing BodyKuizon, KristinaManaging Control - Governing BodyWintner, JacobOfficer / DirectorProfessional Directions for Health CareManagerBagsic, JonahManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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