Brookdale Union
Limited public data on Brookdale Union. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
Watch Brookdale Union
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The nursing and dining teams at Brookdale Union are standout assets that provide great care and nutrition for residents. However, families should be prepared for potential friction during the intake process, as multiple reviewers have reported unprofessional behavior from the admissions staff.
Google Reviews
Google Reviews
14 reviews analyzed“Families often praise the facility for its friendly nursing staff, high-quality food, and recent physical upgrades to the building and landscaping. However, there are significant, recurring criticisms regarding the professionalism and attitude of the admissions/sales staff, as well as a serious allegation regarding bedbug management.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and experienced nursing staff
- High-quality dining and meal service
- Clean and well-maintained facility
- Recent building and landscaping upgrades
Concerns
- Unprofessional or rude behavior from admissions/sales staff (mentioned by 3 reviewers)
- Allegations of bedbug issues and poor management response
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the meal service and how much variety there is for different dietary needs?
- 2The recent landscaping and building upgrades look lovely; what other improvements are planned for the facility in the near future?
- 3Since the nursing staff is known for being so experienced, how do you ensure seamless communication between the clinical team and the families?
- 4How does the team handle unexpected medical emergencies or changes in health needs during the overnight hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6We noticed you are active in responding to feedback; how does the management team use resident and family input to address any facility maintenance or cleanliness concerns?
Personalized based on this facility's data
Key Review Excerpts
“He loves the food that's a 10 for him. And it's very clean and has a nice smell as well. They do different activities with them also and takes them out if they want to go and they takes them out to eat also.”
“All the nursing staff have been so sweet and caring and Susan in sales has been so helpful in our process. The chef has been very caring and makes sure my mom is coming to her meals because she can be forgetful at times.”
“The facility seemed nice, but they have a problem with bedbugs, instead of taking care of the issue, they try to blame my mother, and they are threatening to move her or make her pay.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 13, 2025Other
The facility failed to maintain hot water temperatures at a maximum of 116°F for four resident bathroom fixtures. Specifically, water temperatures were measured as high as 121°F in rooms 31, 37, 39, and 41. A resident reported having to adjust the water because it became too hot during showers.
Jun 24, 2021Follow-up
The facility failed to administer medications as ordered by a licensed prescribing practitioner for one resident. Specifically, seven doses of Klonopin were missed between June 9, 2021, and June 11, 2021, due to the medication being unavailable from the pharmacy.
Jun 24, 2021Follow-up
The facility failed to administer medications as ordered by a licensed prescribing practitioner for one resident. Specifically, the resident missed seven doses of Klonopin between June 9, 2021, and June 11, 2021, because the medication was unavailable from the pharmacy and staff failed to ensure the prescription was refilled in time.
Apr 9, 2021Complaint
The facility failed to ensure that ceilings and floor coverings were kept clean and in good repair. Multiple locations throughout the facility were observed with stained, worn, or discolored carpeting and water-stained ceilings.
Aug 22, 2019Follow-upCleanReport
No deficiencies found during this inspection.
May 2, 2019Follow-up
The facility failed to ensure that medications were administered according to the orders of a licensed prescribing practitioner. Specifically, for one resident, medication orders for Carbidopa-Levodopa were not correctly transcribed or administered in accordance with updated dosage and frequency instructions.
Jan 30, 2019Other
The facility failed to provide adequate supervision for two residents with a history of falls. Specifically, records for Resident #2 showed multiple unwitnessed falls, including an incident where the resident hit her head and required emergency room treatment, indicating a failure to follow care plans and supervision needs.
Nov 18, 2017Complaint
The facility failed to ensure therapeutic diets were served as ordered for two residents requiring texture-modified diets. Specifically, a resident with dysphagia was served food without required gravies, a potato with the peel intact, and pecan pie containing nuts. Additionally, staff were unaware of the specific dietary restrictions for texture-modified diets and had previously served unsafe desserts containing nuts.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Terrace Ridge Assisted Living
< 1 miAssisted Living · Gastonia, NC
Wellington House
1.1 miAssisted Living · Gastonia, NC
Brookdale Robinwood
1.2 miAssisted Living · Gastonia, NC
Morningside of Gastonia
1.4 miAssisted Living · Gastonia, NC
Brookdale New Hope
2.0 miAssisted Living · Gastonia, NC
Belaire Health Care Center
2.0 miNursing Home · Gastonia, NC