Limited public data on Brookdale Union. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
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Every family's needs are unique. We encourage you to visit Brookdale Union in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families often praise the facility for its friendly nursing staff, high-quality food, and recent physical upgrades to the building and landscaping. However, there are significant, recurring criticisms regarding the professionalism and attitude of the admissions/sales staff, as well as a serious allegation regarding bedbug management.
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Key Review Excerpts
“He loves the food that's a 10 for him. And it's very clean and has a nice smell as well. They do different activities with them also and takes them out if they want to go and they takes them out to eat also.”
“All the nursing staff have been so sweet and caring and Susan in sales has been so helpful in our process. The chef has been very caring and makes sure my mom is coming to her meals because she can be forgetful at times.”
Source: NC Division of Health Service Regulation
The facility failed to maintain hot water temperatures at a maximum of 116°F for four resident bathroom fixtures. Specifically, water temperatures were measured as high as 121°F in rooms 31, 37, 39, and 41. A resident reported having to adjust the water because it became too hot during showers.
The facility failed to administer medications as ordered by a licensed prescribing practitioner for one resident. Specifically, seven doses of Klonopin were missed between June 9, 2021, and June 11, 2021, due to the medication being unavailable from the pharmacy.
The facility failed to administer medications as ordered by a licensed prescribing practitioner for one resident. Specifically, the resident missed seven doses of Klonopin between June 9, 2021, and June 11, 2021, because the medication was unavailable from the pharmacy and staff failed to ensure the prescription was refilled in time.
The facility failed to ensure that ceilings and floor coverings were kept clean and in good repair. Multiple locations throughout the facility were observed with stained, worn, or discolored carpeting and water-stained ceilings.
No deficiencies are reported in this inspection record.
The facility failed to ensure that medications were administered according to the orders of a licensed prescribing practitioner. Specifically, for one resident, medication orders for Carbidopa-Levodopa were not correctly transcribed or administered in accordance with updated dosage and frequency instructions.
The facility failed to provide adequate supervision for two residents with a history of falls. Specifically, records for Resident #2 showed multiple unwitnessed falls, including an incident where the resident hit her head and required emergency room treatment, indicating a failure to follow care plans and supervision needs.
The facility failed to ensure therapeutic diets were served as ordered for two residents requiring texture-modified diets. Specifically, a resident with dysphagia was served food without required gravies, a potato with the peel intact, and pecan pie containing nuts. Additionally, staff were unaware of the specific dietary restrictions for texture-modified diets and had previously served unsafe desserts containing nuts.
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14 reviews from families & visitors
NC DHSR — View Official Record
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