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Assisted Living

Brookdale Union

Limited public data on Brookdale Union. Call, tour, and ask to meet current residents' families — your own impression matters most.

1717 Union Road, Gastonia, NC 2805478 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.8/5

based on 14 Google reviews

5
4
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1

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What this means for your family

The nursing and dining teams at Brookdale Union are standout assets that provide great care and nutrition for residents. However, families should be prepared for potential friction during the intake process, as multiple reviewers have reported unprofessional behavior from the admissions staff.

Google Reviews

Google Reviews

14 reviews analyzed
Families often praise the facility for its friendly nursing staff, high-quality food, and recent physical upgrades to the building and landscaping. However, there are significant, recurring criticisms regarding the professionalism and attitude of the admissions/sales staff, as well as a serious allegation regarding bedbug management.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean9.0Activities8.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Friendly and experienced nursing staff
  • High-quality dining and meal service
  • Clean and well-maintained facility
  • Recent building and landscaping upgrades

Concerns

  • Unprofessional or rude behavior from admissions/sales staff (mentioned by 3 reviewers)
  • Allegations of bedbug issues and poor management response

Rating Trends

Tap a year to see what changed

2341.02021(1)3.22022(5)4.02024(4)5.02025(4)

Distribution

5
9
4
1
3
0
2
0
1
4

How They Respond to Reviews

29%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the dining experience here; could you tell us more about the meal service and how much variety there is for different dietary needs?
  • 2The recent landscaping and building upgrades look lovely; what other improvements are planned for the facility in the near future?
  • 3Since the nursing staff is known for being so experienced, how do you ensure seamless communication between the clinical team and the families?
  • 4How does the team handle unexpected medical emergencies or changes in health needs during the overnight hours?
  • 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
  • 6We noticed you are active in responding to feedback; how does the management team use resident and family input to address any facility maintenance or cleanliness concerns?

Personalized based on this facility's data


Key Review Excerpts

He loves the food that's a 10 for him. And it's very clean and has a nice smell as well. They do different activities with them also and takes them out if they want to go and they takes them out to eat also.

Long-term resident's family · 2025★★★★★

All the nursing staff have been so sweet and caring and Susan in sales has been so helpful in our process. The chef has been very caring and makes sure my mom is coming to her meals because she can be forgetful at times.

Long-term resident's family · 2025★★★★★

The facility seemed nice, but they have a problem with bedbugs, instead of taking care of the issue, they try to blame my mother, and they are threatening to move her or make her pay.

Resident's family · 2024☆☆☆☆
Source: 14 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

11total
10deficiencies
Feb 13, 2025Other
Other RequirementsD 113

The facility failed to maintain hot water temperatures at a maximum of 116°F for four resident bathroom fixtures. Specifically, water temperatures were measured as high as 121°F in rooms 31, 37, 39, and 41. A resident reported having to adjust the water because it became too hot during showers.

Jun 24, 2021Follow-up
Medication AdministrationD 358

The facility failed to administer medications as ordered by a licensed prescribing practitioner for one resident. Specifically, seven doses of Klonopin were missed between June 9, 2021, and June 11, 2021, due to the medication being unavailable from the pharmacy.

Jun 24, 2021Follow-up
Medication AdministrationD 358

The facility failed to administer medications as ordered by a licensed prescribing practitioner for one resident. Specifically, the resident missed seven doses of Klonopin between June 9, 2021, and June 11, 2021, because the medication was unavailable from the pharmacy and staff failed to ensure the prescription was refilled in time.

Apr 9, 2021Complaint
Housekeeping And FurnishingsD 074

The facility failed to ensure that ceilings and floor coverings were kept clean and in good repair. Multiple locations throughout the facility were observed with stained, worn, or discolored carpeting and water-stained ceilings.

Aug 22, 2019Follow-up
CleanReport

No deficiencies found during this inspection.

May 2, 2019Follow-up
Medication AdministrationD 358

The facility failed to ensure that medications were administered according to the orders of a licensed prescribing practitioner. Specifically, for one resident, medication orders for Carbidopa-Levodopa were not correctly transcribed or administered in accordance with updated dosage and frequency instructions.

Jan 30, 2019Other
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for two residents with a history of falls. Specifically, records for Resident #2 showed multiple unwitnessed falls, including an incident where the resident hit her head and required emergency room treatment, indicating a failure to follow care plans and supervision needs.

Nov 18, 2017Complaint
Nutrition and Food ServiceD310

The facility failed to ensure therapeutic diets were served as ordered for two residents requiring texture-modified diets. Specifically, a resident with dysphagia was served food without required gravies, a potato with the peel intact, and pecan pie containing nuts. Additionally, staff were unaware of the specific dietary restrictions for texture-modified diets and had previously served unsafe desserts containing nuts.

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References & Resources

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