Public Google reviewers rate this highly and often mention compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 112 Google reviews
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Public Google reviewers rate Wellington Court at Hershey's Mill highly. Reviewers highlight: compassionate and attentive staff, beautifully maintained facility and amenities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Wellington Court at Hershey's Mill is highly regarded for its warm, welcoming atmosphere and a staff that is frequently described as compassionate and accommodating. While some long-term observers noted a decline in dining consistency under previous management, recent reviews highlight a significant improvement in food quality and service under new leadership. The facility is praised for its beautiful amenities, including an indoor pool and spacious common areas, making it a vibrant community for both independent and memory care residents.
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Key Review Excerpts
“There has been an incredible improvement in the dining area since the new director, Kevin, has taken over - the service is top-notch!”
“The staff (Ian, Melissa, Derrick and Kevin) really showed team work and strength today. The elevators were temporarily out of service and the above folks took mom down the stairs in a wheelchair ! They were great and she made it to her appointment on time.”
“Our friends were in memory care and we loved the activities offered - a good mix of brain games and arts/crafts really made the day go fast”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Wellington Court at Hershey's Mill underwent 33 inspections, resulting in 12 clean reports and 67 documented violations. Reported findings include issues regarding staff training, administrative documentation, and facility maintenance protocols.
An uncovered and unattended trash can was observed in the kitchen near the entrance.
Approximately 10 bags of trash containing adult briefs and bed liners were left on the hallway floor, accompanied by a strong urine odor.
Purell Hand Sanitizer was found unlocked, unattended, and accessible in a resident room.
The home failed to report an incident to the Department within 24 hours and submitted an incident report containing incomplete information regarding medication timing.
Medications administered in the Secure Dementia Care Unit were not initialed in the residents' medication administration records (MARs) at the time of administration.
The second floor narcotic log was found unlocked, unattended, and accessible on the medication cart.
A direct care staff person lacked a high school diploma, GED, or active status on the Pennsylvania nurse aide registry.
A resident did not have a required annual medical evaluation completed for the year 2024.
A direct care staff person did not receive required training regarding meeting resident needs as described in assessment tools and support plans.
Resident preadmission screening forms dated 11/9/23 and 4/12/23 indicated that the resident's needs could not be met by the home's services.
Residents were selected for the home despite pre-admission screenings indicating their needs could not be met, and they are residents of the memory care unit.
Resident support plans failed to document how identified needs for services, such as aggression and agitation, would be met.
Preadmission screening forms for two residents did not include a determination that the residents' needs could be met by the home's services.
A resident's medical evaluation did not include medical information pertinent to diagnosis and treatment in case of an emergency.
A resident reported being treated disrespectfully by a staff member who refused to assist with moving a table.
Staff were administering medication in common areas and using personal cell phones with earpieces while providing care.
A resident participated in the development of their support plan but failed to sign and date it.
A resident did not receive required assistance with ambulating as indicated in their assessment and support plan.
An uncovered and unattended trash can was found in the main kitchen.
A supervisory employee in the Culinary Department lacked the required food safety certification.
Contractors working during renovations had not undergone proper criminal background checks and were not accompanied by staff.
Inadequate staffing in the dining room caused a 30-minute delay in meal service for residents.
Additional assessments and support plans were not completed following significant changes in resident conditions, such as medication self-administration needs and diet changes.
The facility failed to implement measures to prevent ongoing abuse/physical altercation between two residents despite being aware of a history of hitting.
Arhc Whwchpa01 Trs LLC
for profit
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