Copper Trace Health & Living Community
Strong Medicare quality ratings; families often praise warm, attentive individual nursing and aide staff. Still worth an in-person visit.
based on 104 Google reviews
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What this means for your family
While many families report excellent, personalized care from specific staff members, there is a recurring pattern of serious neglect, medication errors, and poor communication during off-hours. If you choose this facility, you must be prepared to be a highly active advocate for your loved one, specifically monitoring their nutrition, medication administration, and call-light response times.
Google Reviews
Google Reviews
104 reviews on Google“Copper Trace Health & Living Community receives highly polarized reviews, with many families praising specific staff members for their kindness and dedication, while others report severe concerns regarding neglect, understaffing, and poor communication. While the facility is frequently described as clean and aesthetically pleasing, multiple families have reported critical failures in basic care, such as medication management, assistance with feeding, and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive individual nursing and aide staff
- Clean, well-maintained facility environment
- Effective physical and occupational therapy teams
- Compassionate end-of-life care provided by specific nurses
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Medication management errors or missed doses (mentioned by 3 reviewers)
- Lost or misplaced personal belongings and clothing (mentioned by 3 reviewers)
- Inadequate assistance with feeding dementia patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with feedback from families; how does the team use resident and family input to improve daily care?
- 2We've heard great things about the warmth of your nursing and aide staff, but how do you ensure consistent care levels during busy shifts or staff changes?
- 3Could you walk us through your specific protocols for medication administration and how you track accuracy to prevent any missed doses?
- 4What specific steps are in place to help staff stay connected with families, especially if we need to reach someone quickly by phone?
- 5How does the team approach personalized assistance during mealtimes, particularly for residents who may need extra help with feeding?
- 6We are very impressed with the reputation of your therapy teams; how often do residents participate in physical or occupational therapy as part of their weekly routine?
Personalized based on this facility's data
Key Review Excerpts
“The staff truly cared for my mom and I can never repay them.”
“The nurses will turn off call lights without helping the patient, doesn’t give medication regularly, does not change bandages on wounds causing life threatening infections.”
“Every time I would check in on my father, he was not eating his food and there was no one there helping him. His death certificate collaborates this that he died of malnutrition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering investigations, with the most recent in late 2024 and 2025. The facility shows recurring issues across three main areas: resident rights and communication, medication management, and safety hazards. While most deficiencies have correction dates, problems with accident prevention, medication errors, and failure to notify families of incidents persist across multiple surveys, suggesting ongoing challenges in maintaining consistent quality care standards.
Mar 17, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 28, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 8, 2025Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 6, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 3, 2023Routine3
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Copper Trace Health & Living Community
government
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 2 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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