Webster House
Strong Medicare quality ratings; families often praise exceptional dining and chef-prepared meals. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
This facility is an excellent choice for independent seniors looking for an upscale, restaurant-style lifestyle in a walkable urban setting. However, if you are seeking skilled nursing or rehabilitation, you must perform rigorous due diligence regarding hygiene standards and emergency response times, as there have been documented instances of severe neglect.
Google Reviews
Google Reviews
28 reviews on Google“WEBSTER HOUSE offers a high-end, upscale living experience characterized by beautiful amenities, a grand piano, and exceptional dining services. While many residents praise the community's culture and prime downtown location, there are serious, critical reports of neglect regarding hygiene and wound care in the skilled nursing wing.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional dining and chef-prepared meals
- Upscale, beautiful amenities and rooms
- Prime, walkable downtown location
- Friendly and competent community culture
Concerns
- Neglect in skilled nursing care (hygiene and wound care)
- Slow emergency response times
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the chef-prepared meals here; could you tell us more about the dining experience and how much input residents have in the menu?
- 2The facility looks absolutely beautiful and upscale; how do the private rooms and common amenities help residents feel more at home?
- 3Since you are located so close to the downtown area, are there many opportunities for residents to take walks or participate in local community events?
- 4Regarding clinical care, what specific protocols are in place to ensure consistent attention to hygiene and wound care for residents in the skilled nursing wing?
- 5How does the nursing team coordinate their response during the night or during unexpected medical emergencies to ensure prompt assistance?
- 6We noticed the community has a very friendly and competent culture; how do you foster that sense of connection between the staff and the residents?
Personalized based on this facility's data
Key Review Excerpts
“A lovely, very small community with gorgeous rooms, a nice pool, a comfortable dining area, a huge grand piano, and delicious food.”
“My father’s diapers were not changed regularly resulting in a severe groin rash and bed sores which have not healed even with the medication prescribed.”
“Having a chef prepare our nightly dinner in restaurant setting means we don’t have to cook and we only have to shop for breakfast and lunch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Webster House shows recurring deficiencies across multiple surveys in fire safety systems, medication management, and infection control. While one complaint from families triggered a deficiency regarding resident grievance rights, all violations have correction dates. However, several issues persist across surveys including emergency lighting, generator systems, and medication labeling, suggesting ongoing infrastructure and operational challenges that families should inquire about during visits.
Jan 30, 2025Routine7
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 20, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Feb 27, 2023Routine28
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 15, 2019Routine11
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Webster House
nonprofit
Chain Affiliation
Front Porch
9 facilities nationwide
Chain avg rating: 4.6/5 · Rank 4 of 9 (Best)
Ownership & Management
Owners
Front Porch Communities and Services
Owner · Organization
Merkin, Nickolas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Nelson, Harry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Pennington, Paige
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit frontporch.net
Medicare data downloads
Original nursing home datasets
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