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Continuing Care

Webster House

Families consistently rate this highly — reviewers highlight high-quality dining and chef-prepared meals. Schedule a visit to confirm the fit.

401 Webster Street, Downtown North · Palo Alto, CA 9430154 bedsLicensed & Active
Google rating
4.2/5

based on 28 Google reviews

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4
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Webster House Continuing Care in Palo Alto, CA — Street View
Street View

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What this means for your family

Webster House offers an exceptional lifestyle for independent seniors, particularly regarding dining and its walkable Palo Alto location. However, if your loved one requires skilled nursing, you must perform rigorous due diligence regarding hygiene standards and emergency response times, as past reviews have highlighted critical failures in those areas.

Google Reviews

Google Reviews

28 reviews on Google
Webster House is highly regarded by many residents for its upscale atmosphere, delicious dining, and prime location in downtown Palo Alto. However, families should be aware of serious historical allegations regarding neglect in the skilled nursing wing and slow emergency response times.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean8.0Activities8.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • High-quality dining and chef-prepared meals
  • Prime, walkable downtown Palo Alto location
  • Friendly and personable community culture
  • Clean and well-maintained facilities

Concerns

  • Neglect in skilled nursing (hygiene and wound care)
  • Slow emergency response times

Rating Trends

Tap a year to see what changed

2345.02017(3)4.02018(10)3.42019(7)5.02020(1)4.82021(5)5.02022(1)5.02024(2)

Distribution · 29 analyzed

5
17
4
8
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How They Respond to Reviews

79%response rate
Good

The owner uses generic templates for most positive reviews but provides highly personalized, professional, and actionable responses to negative reviews. They specifically attempt to move critical conversations offline by providing direct contact information and names.

Questions for Your Tour

  • 1We are so excited about the downtown Palo Alto location; how often do residents enjoy walking to nearby shops or cafes on their own?
  • 2The dining experience seems like a highlight here; could you tell us more about how the chef plans the weekly menus?
  • 3With the community being so close-knit and friendly, how do you facilitate new residents integrating into the social culture?
  • 4In terms of medical care, what are your specific protocols for ensuring timely responses to resident needs during the night or weekends?
  • 5How does the nursing team approach routine daily care, such as hygiene and wound management, to ensure every resident feels well-attended to?
  • 6Could you describe what a typical afternoon of activities looks like for the residents in the continuing care wing?

Personalized based on this facility's data


Key Review Excerpts

A lovely, very small community with gorgeous rooms, a nice pool, a comfortable dining area, a huge grand piano, and delicious food. I'm really reviewing for the amazing food, see photos.

Resident or visitor · 2024★★★★★

I was extremely dissatisfied with the care my 93-year-old father received in the skilled nursing facility of Webster house during his September 7th to September 17th, 2019stay, which basically amounted to elderly neglect.

Skilled nursing family member · 2019☆☆☆☆

Having a chef prepare our nightly dinner in restaurant setting means we don’t have to cook and we only have to shop for breakfast and lunch.

Long-term resident · 2017★★★★★
Source: 28 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

7total
2 Type B— non-compliance
Clean record— no deficiencies found
Jun 17, 2026Other
Clean

FACILITY EVALUATION REPORT

Jun 2, 2026Inspection
Clean

FACILITY EVALUATION REPORT

Jul 3, 2025Other
Clean

The facility underwent a Case Management - Annual Continuation visit on July 3, 2025. The Licensing Program Analyst reviewed staff and resident records, noting that all required documentation (Admission Agreement, Physician's Report, Appraisal Needs and Services Plan, Criminal Record Statements, and Health Screening) was present and up to date for all individuals reviewed. No deficiencies were cited during this inspection.

Jun 16, 2025Inspection
Clean

The facility underwent a Required 1-Year Annual inspection on June 16, 2025. The inspection covered resident apartments, common areas, and safety equipment, with positive findings noted in several areas. Overall, no deficiencies were cited during this visit.

Jun 19, 2024Inspection
Clean

The facility underwent an unannounced Required 1 Year visit and was found to have deficiencies in staff training and medication record-keeping. Specifically, multiple staff members lacked current first aid certifications, and records for centrally stored medications were incomplete for several residents. Immediate corrective action is required for both deficiencies.

Aug 3, 2022Other
Clean

The facility underwent an unannounced Case Management visit following a report of suspected abuse. The Licensing Program Analyst interviewed multiple staff members and residents, and reviewed various records. No deficiencies were cited at this time per California Code of Regulations Title 22.

Jul 27, 2022Inspection
Clean

The facility underwent an unannounced Required 1 Year visit. The inspector noted positive observations regarding the visitor screening area, bathroom supplies, PPE stock, and food supplies. No deficiencies were cited during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Front Porch Communities and Services

Administrator

SELLECK, TIM

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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