Public Google reviewers rate this highly and often mention high-quality dining and chef-prepared meals. Schedule a visit to confirm the fit.
based on 28 Google reviews

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Public Google reviewers rate Webster House highly. Reviewers highlight: high-quality dining and chef-prepared meals, prime, walkable downtown palo alto location. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Webster House is highly regarded by many residents for its upscale atmosphere, delicious dining, and prime location in downtown Palo Alto. However, families should be aware of serious historical allegations regarding neglect in the skilled nursing wing and slow emergency response times.
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Distribution · 29 analyzed
The owner uses generic templates for most positive reviews but provides highly personalized, professional, and actionable responses to negative reviews. They specifically attempt to move critical conversations offline by providing direct contact information and names.
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Key Review Excerpts
“A lovely, very small community with gorgeous rooms, a nice pool, a comfortable dining area, a huge grand piano, and delicious food. I'm really reviewing for the amazing food, see photos.”
“I was extremely dissatisfied with the care my 93-year-old father received in the skilled nursing facility of Webster house during his September 7th to September 17th, 2019stay, which basically amounted to elderly neglect.”
“Having a chef prepare our nightly dinner in restaurant setting means we don’t have to cook and we only have to shop for breakfast and lunch.”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
FACILITY EVALUATION REPORT
The facility underwent a Case Management - Annual Continuation visit on July 3, 2025. The Licensing Program Analyst reviewed staff and resident records, noting that all required documentation (Admission Agreement, Physician's Report, Appraisal Needs and Services Plan, Criminal Record Statements, and Health Screening) was present and up to date for all individuals reviewed. No deficiencies were cited during this inspection.
The facility underwent a Required 1-Year Annual inspection on June 16, 2025. The inspection covered resident apartments, common areas, and safety equipment, with positive findings noted in several areas. Overall, no deficiencies were cited during this visit.
The facility underwent an unannounced Required 1 Year visit and was found to have deficiencies in staff training and medication record-keeping. Specifically, multiple staff members lacked current first aid certifications, and records for centrally stored medications were incomplete for several residents. Immediate corrective action is required for both deficiencies.
The facility underwent an unannounced Case Management visit following a report of suspected abuse. The Licensing Program Analyst interviewed multiple staff members and residents, and reviewed various records. No deficiencies were cited at this time per California Code of Regulations Title 22.
The facility underwent an unannounced Required 1 Year visit. The inspector noted positive observations regarding the visitor screening area, bathroom supplies, PPE stock, and food supplies. No deficiencies were cited during this inspection.
Front Porch Communities and Services
SELLECK, TIM
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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