Webster House
Families consistently rate this highly — reviewers highlight high-quality dining and chef-prepared meals. Schedule a visit to confirm the fit.
based on 28 Google reviews

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What this means for your family
Webster House offers an exceptional lifestyle for independent seniors, particularly regarding dining and its walkable Palo Alto location. However, if your loved one requires skilled nursing, you must perform rigorous due diligence regarding hygiene standards and emergency response times, as past reviews have highlighted critical failures in those areas.
Google Reviews
Google Reviews
28 reviews on Google“Webster House is highly regarded by many residents for its upscale atmosphere, delicious dining, and prime location in downtown Palo Alto. However, families should be aware of serious historical allegations regarding neglect in the skilled nursing wing and slow emergency response times.”
Quality Themes
Tap a score for detailsStrengths
- High-quality dining and chef-prepared meals
- Prime, walkable downtown Palo Alto location
- Friendly and personable community culture
- Clean and well-maintained facilities
Concerns
- Neglect in skilled nursing (hygiene and wound care)
- Slow emergency response times
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
The owner uses generic templates for most positive reviews but provides highly personalized, professional, and actionable responses to negative reviews. They specifically attempt to move critical conversations offline by providing direct contact information and names.
Questions for Your Tour
- 1We are so excited about the downtown Palo Alto location; how often do residents enjoy walking to nearby shops or cafes on their own?
- 2The dining experience seems like a highlight here; could you tell us more about how the chef plans the weekly menus?
- 3With the community being so close-knit and friendly, how do you facilitate new residents integrating into the social culture?
- 4In terms of medical care, what are your specific protocols for ensuring timely responses to resident needs during the night or weekends?
- 5How does the nursing team approach routine daily care, such as hygiene and wound management, to ensure every resident feels well-attended to?
- 6Could you describe what a typical afternoon of activities looks like for the residents in the continuing care wing?
Personalized based on this facility's data
Key Review Excerpts
“A lovely, very small community with gorgeous rooms, a nice pool, a comfortable dining area, a huge grand piano, and delicious food. I'm really reviewing for the amazing food, see photos.”
“I was extremely dissatisfied with the care my 93-year-old father received in the skilled nursing facility of Webster house during his September 7th to September 17th, 2019stay, which basically amounted to elderly neglect.”
“Having a chef prepare our nightly dinner in restaurant setting means we don’t have to cook and we only have to shop for breakfast and lunch.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 17, 2026OtherClean
FACILITY EVALUATION REPORT
Jun 2, 2026InspectionClean
FACILITY EVALUATION REPORT
Jul 3, 2025OtherClean
The facility underwent a Case Management - Annual Continuation visit on July 3, 2025. The Licensing Program Analyst reviewed staff and resident records, noting that all required documentation (Admission Agreement, Physician's Report, Appraisal Needs and Services Plan, Criminal Record Statements, and Health Screening) was present and up to date for all individuals reviewed. No deficiencies were cited during this inspection.
Jun 16, 2025InspectionClean
The facility underwent a Required 1-Year Annual inspection on June 16, 2025. The inspection covered resident apartments, common areas, and safety equipment, with positive findings noted in several areas. Overall, no deficiencies were cited during this visit.
Jun 19, 2024InspectionClean
The facility underwent an unannounced Required 1 Year visit and was found to have deficiencies in staff training and medication record-keeping. Specifically, multiple staff members lacked current first aid certifications, and records for centrally stored medications were incomplete for several residents. Immediate corrective action is required for both deficiencies.
Aug 3, 2022OtherClean
The facility underwent an unannounced Case Management visit following a report of suspected abuse. The Licensing Program Analyst interviewed multiple staff members and residents, and reviewed various records. No deficiencies were cited at this time per California Code of Regulations Title 22.
Jul 27, 2022InspectionClean
The facility underwent an unannounced Required 1 Year visit. The inspector noted positive observations regarding the visitor screening area, bathroom supplies, PPE stock, and food supplies. No deficiencies were cited during this inspection.
Ownership & Operations
Who Operates This Facility
Front Porch Communities and Services
SELLECK, TIM
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit frontporch.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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