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Continuing Care

Channing House

Families consistently rate this highly — reviewers highlight courteful and kind staff. Schedule a visit to confirm the fit.

850 Webster Street, University South · Palo Alto, CA 94301264 bedsLicensed & Active
Google rating
4.5/5

based on 51 Google reviews

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Channing House Continuing Care in Palo Alto, CA — Street View
Street View

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What this means for your family

Channing House offers an exceptional lifestyle for seniors, characterized by a vibrant community, excellent activities, and a beautiful environment. While the facility is highly rated for its amenities and staff kindness, families should be aware of the premium pricing and occasionally verify nursing standards during visits.

Google Reviews

Google Reviews

51 reviews on Google
Channing House is highly regarded as a premium retirement community, with families praising the high level of resident engagement and the kindness of the staff. While most reviews highlight a beautiful, clean environment with excellent amenities, a single critical review noted issues with nursing behavior.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean5.0Activities9.0MedsN/AMemoryN/ACommsN/AValue3.0

Strengths

  • Courteful and kind staff
  • Wide variety of resident activities
  • Clean and beautiful facilities
  • Engaging community of residents

Concerns

  • Nursing staff behavior

Rating Trends

Tap a year to see what changed

234'12(1)'16(1)'18(10)'20(6)'22(1)'24(3)'26(3)

Distribution · 53 analyzed

5
39
4
9
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5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how kind and courteous the staff is here; how do you foster that culture of kindness among the newer team members?
  • 2With such a wide variety of resident activities mentioned by others, could you walk us through what a typical weekly social calendar looks like for a resident?
  • 3Since Channing House offers a continuum of care, how do you ensure a seamless transition in medical support if a resident's needs change over time?
  • 4How does the nursing team approach communication with families regarding changes in a resident's daily care or medical status?
  • 5We noticed the facility is beautifully maintained; what is your team's routine for ensuring the common areas and resident rooms stay pristine?
  • 6In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate physician or specialist contact?

Personalized based on this facility's data


Key Review Excerpts

Clearly one of the best retirement communities in the area, our mother lives there and loves it. Naturally this comes at a high price but she's certainly earned it

Long-term resident's family · 2021★★★★★

my mom has been living at Channing House for about 15 years. I love this place. it is very clean. everyone who works here is very nice and helpful. the food is good.

Long-term resident's family · 2018★★★★★

Unbelievable care from the top down. Small apartments, but one forgets about that pretty quickly. What a great community of residents!

Resident's family · 2020★★★★★
Source: 51 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

12total
4 Type A— immediate health risk
9 Type B— non-compliance
Clean record— no deficiencies found
Mar 26, 2026Inspection
Clean

The inspection identified three deficiencies across Type A and Type B categories. The most critical finding (Type A) relates to the unsecured storage of centrally stored medications. Additionally, there are Type B deficiencies concerning improper labeling of medications and the lack of a required evacuation chair in one of the main tower stairwells.

Oct 20, 2025Other
Clean

The inspection, conducted for Case Management purposes, revealed several deficiencies across the toured units and common areas. These issues include safety hazards like high water temperatures and lack of necessary fixtures, as well as general maintenance concerns such as dust, odors, and debris. The facility management was aware of these observations and stated that renovations would begin after 12/31/2025.

Jul 21, 2025Other
Clean

The facility underwent a Case Management - Incident visit regarding a previous elopement. The LPA reviewed past incidents and discussed current safety protocols with the COO. No deficiencies were cited during this visit, indicating compliance with current standards.

Jul 2, 2025Other
Clean

The inspection was a Case Management visit following a medication error incident. The primary deficiency cited relates to improper medication storage and handling, specifically the transfer of medications between containers. Immediate corrective action is required to ensure proper medication management protocols are followed.

May 9, 2025Complaint
Clean

This report details a Complaint Investigation visit conducted on May 9, 2025. The department ultimately determined that the allegations made were unfounded, meaning the complaint was found to be false or without reasonable basis. No deficiencies were cited under the California Code of Regulations, Title 22.

Apr 23, 2025Other
Clean

The facility underwent a Case Management – Incident visit regarding a medication error that occurred on 04/17/2025. The report details the incident investigation, where staff admitted to administering the incorrect medication to a resident. However, the final section of the report explicitly states that no deficiencies were cited during this visit.

Mar 21, 2025Complaint
Clean

This report details a complaint investigation regarding staff allegedly yelling at residents and failing to treat them with dignity. The investigation found that there was not a preponderance of evidence to prove the alleged violation occurred. Consequently, no deficiencies were cited under California Code of Regulations Title 22.

Mar 20, 2025Inspection
Clean

The facility underwent a Required 1-Year Annual inspection on March 20, 2025. The inspection covered various areas, including resident rooms, common areas, kitchen, and recreational facilities. No deficiencies were cited during this visit, though several updated forms were requested for submission by March 27, 2025.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Channing House

Administrator

RHONDA BEKKEDAHL

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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