VI at Palo Alto
Families consistently rate this highly — reviewers highlight excellent pt and ot rehabilitation teams. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
The Vi at Palo Alto is an excellent choice for families prioritizing high-quality physical and occupational therapy and a clean, luxurious environment. However, if your loved one requires high-frequency assistance, you should specifically inquire about nursing responsiveness and staffing levels during evening and weekend shifts.
Google Reviews
Google Reviews
54 reviews on Google“The Vi at Palo Alto is highly regarded for its exceptional physical and occupational therapy programs and its clean, luxurious environment. While many families praise the professional nursing and high-quality dining, some reviewers have noted concerns regarding inconsistent staffing responsiveness and a rushed dining experience.”
Quality Themes
Tap a score for detailsStrengths
- Excellent PT and OT rehabilitation teams
- Clean and well-maintained facilities
- High-quality, varied dining options
- Professional and compassionate nursing staff
Concerns
- Inconsistent responsiveness from nursing staff during certain shifts (mentioned by 2 reviewers)
- Rushed dining room experience
- Housekeeping time constraints
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your PT and OT teams; how do you tailor rehabilitation plans for residents transitioning into different levels of care?
- 2The dining options look lovely, but we want to ensure a relaxed atmosphere—how do you manage the dining room flow to make sure residents don't feel rushed during meals?
- 3With such a large community, how do you ensure that nursing responsiveness remains consistent and attentive across all shifts, including overnight?
- 4Could you tell us more about how the housekeeping schedule is managed to ensure resident rooms are maintained thoroughly and regularly?
- 5What is the protocol for handling medical emergencies or urgent care needs during the late-night or weekend hours?
- 6What kind of daily social activities or community outings are available to help residents stay engaged with the Palo Alto community?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT teams are excellent and facilitated my healing progress and confidence. The nursing is professional and caring. My room and bathroom (and whole facility) were kept extremely clean and tidy.”
“The food is amazing. The rooms are beautiful, and the nurses really love their jobs. Andrea, the director of nursing, is always available for questions and assistance.”
“The staff neglected him, leaving him alone for hours, often in soiled clothes. When he fell going to the bathroom in his own room... they expected us to hire full time help for him.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 18, 2025OtherClean
The inspection was conducted in response to incident reports regarding unsupervised absences of a client. The licensee met with staff and toured the facility, documenting the client's history of wandering. The report explicitly states that no deficiencies were cited during the visit.
Jun 19, 2025InspectionClean
The facility underwent a Required 1-Year Annual inspection. The inspection covered multiple areas, including kitchen, common areas, and resident rooms. Overall, the report indicates that no deficiencies were cited during this visit, though several updated forms were requested for future submission.
Jun 3, 2025OtherClean
The inspection was a Case Management – Other visit conducted on June 3, 2025. The primary purpose of the visit was to hand deliver an immediate exclusion letter for a staff member (S1). The administrator confirmed that S1 never worked for the facility, and the LPA advised the administrator to remove S1 from the facility roster and all client contact.
Mar 24, 2025ComplaintClean
This report details a complaint investigation conducted following multiple visits. The allegations regarding staff not providing activities and not maintaining facility odor control were reviewed. Ultimately, the investigation found insufficient evidence to substantiate the complaints, and no deficiencies were cited under the California Code of Regulations Title 22.
Jan 9, 2025OtherClean
The inspection was conducted to deliver a 'Decision and Order' regarding the exclusion of staff member S1. The Director of Nursing confirmed that S1 was not an employee and that appropriate documentation was reviewed. No deficiencies were cited during this visit.
Dec 5, 2024ComplaintClean
This report details a complaint investigation regarding allegations of staff restraining a resident and failure to follow reporting requirements. The investigation found that there was not a preponderance of evidence to prove the alleged violations occurred, and consequently, no deficiencies were cited under the California Code of Regulations, Title 22.
Jun 10, 2024InspectionClean
The facility underwent an unannounced Required - 1 Year visit. The inspector noted that the facility appeared generally compliant, observing adequate food supplies, clean storage areas, and functional resident rooms. Crucially, the report explicitly states that no deficiencies were cited at this time.
Jan 18, 2024OtherClean
The facility underwent an unannounced Case Management visit to amend a previous report. The analyst noted that no deficiencies were cited at this time according to the California Code of Regulations Title 22.
Ownership & Operations
Who Operates This Facility
Cc-Palo Alto,inc. & Classic Res.mgmt. Ltd. Partner
JOHN KOSELAK
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit viliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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