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Nursing HomeMedicaid Investigative

Watertown Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

59 Coolidge Hill Road, Watertown, MA 02472163 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 11 Google reviews

5
4
3
2
1
Watertown Rehabilitation and Nursing Center Nursing Home in Watertown, MA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (19 vs median 7.0)

Below average in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · $69,440 in fines

Source: Medicare data

What this means for your family

While some families report positive rehab outcomes, the recurring reports of neglect and poor communication are significant red flags. If you are considering this facility, demand a clear plan for how they will communicate medical updates and ensure your loved one's hygiene and dietary needs are consistently met.

Google Reviews

Google Reviews

11 reviews on Google
Watertown Rehabilitation and Nursing Center faces significant criticism regarding patient neglect, poor communication, and high staff turnover. While some residents and families report positive experiences with friendly staff and professional management, multiple reviewers highlight serious concerns about medical oversight, hygiene, and responsiveness to family inquiries.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean2.0ActivitiesN/AMeds1.0Memory1.0Comms2.0ValueN/A

Strengths

  • Friendly and professional individual staff members
  • Accessible management for some families
  • Acceptance of diverse insurance plans

Concerns

  • Neglect and poor patient care (mentioned by 4 reviewers)
  • Poor communication and lack of responsiveness to families (mentioned by 2 reviewers)
  • High staff turnover and understaffing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02023(2)2.72024(7)1.82025(5)2.22026(5)

Distribution · 19 analyzed

5
6
4
0
3
3
2
0
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding communication, what specific protocols do you have in place to ensure families are kept updated on their loved one's daily status and any changes in health?
  • 2With 19 recent state violations noted, what concrete steps is the leadership team currently taking to improve the facility's overall quality of care and compliance?
  • 3I noticed concerns regarding medication management; could you walk me through your current process for ensuring residents receive the correct dosages on time?
  • 4Since staffing consistency is so important for resident well-being, how are you working to stabilize your team and reduce turnover to ensure familiar faces are caring for my family member?
  • 5Regarding the dining experience, what options are available for residents who may need extra assistance or have specific dietary preferences?
  • 6How does your team handle medical emergencies or urgent health needs during the overnight hours when staffing levels are typically lower?

Personalized based on this facility's data


Key Review Excerpts

My 58 y/o partner, Michael, has been at Watertown Rehab and Nursing for two weeks since leaving the hospital after a spinal cord injury. Watertown was the only rehab to accept him because of his insurance. We weren't expecting much of the facility but have been pleasantly surprised!

Rehab patient's partner · 2024★★★★★

The day I picked him up he had a plastic bag with 13 sleeves of medications....??? I frantically had to rea

Memory care family member · 2025☆☆☆☆

Patients are not taken care of properly, and often ignored. Staff does not respond to emails and voicemail. High staff turn over rate and facility is unkempt.

Long-term resident's family · 2025☆☆☆☆
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
59%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility87.9%
Worse than Avg
Here
87.9%
US
12.1%
MA
13.7%
Middlesex
11.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
19.4%
MA
21.4%
Middlesex
19.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
14.4%
MA
16.9%
Middlesex
15.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
15.3%
MA
16.4%
Middlesex
13.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
15.5%
MA
21.3%
Middlesex
23.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Middlesex
91.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
81.8%
MA
77.6%
Middlesex
76.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.8%
Better than Avg
Here
82.8%
US
79.8%
MA
77.7%
Middlesex
76.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Middlesex
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
1penalties
Well above state avg (8.9)
16 complaint-triggered
$69,440 in fines

This facility has a concerning pattern with families filing 16 complaints that led to federal violations, including recent issues with pressure ulcer care that reached a serious "G" level severity. The most recurring problems involve resident rights violations, care planning deficiencies, and medication management errors. While all identified issues show correction dates, the high volume of complaints and repeated violations in core care areas like wound care, daily living assistance, and pharmacy services suggest ongoing quality challenges that families should carefully evaluate during visits.

Dec 3, 2025Complaint
2
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Aug 12, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 6, 2025Routine
24
0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

Nov 6, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 28, 2024Complaint
9
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jul 2, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Aug 28, 2024

$56,440

Ownership & Operations

Who Operates This Facility

Owner / Operator

Watertown Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ephram Lahasky

Chain Size

23 facilities nationwide

Chain avg rating: 1.9/5 · Rank 12 of 26

Ownership & Management

Key personnel

Mbugua, AndrewManaging Control - Governing BodyMbugua, AndrewManagerMerchant, AsifManagerMbugua, AndrewAdp of the SnfMerchant, AsifAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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