Watertown Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 7.0)
Below average in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · $69,440 in fines
What this means for your family
While some families report positive rehab outcomes, the recurring reports of neglect and poor communication are significant red flags. If you are considering this facility, demand a clear plan for how they will communicate medical updates and ensure your loved one's hygiene and dietary needs are consistently met.
Google Reviews
Google Reviews
11 reviews on Google“Watertown Rehabilitation and Nursing Center faces significant criticism regarding patient neglect, poor communication, and high staff turnover. While some residents and families report positive experiences with friendly staff and professional management, multiple reviewers highlight serious concerns about medical oversight, hygiene, and responsiveness to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional individual staff members
- Accessible management for some families
- Acceptance of diverse insurance plans
Concerns
- Neglect and poor patient care (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness to families (mentioned by 2 reviewers)
- High staff turnover and understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding communication, what specific protocols do you have in place to ensure families are kept updated on their loved one's daily status and any changes in health?
- 2With 19 recent state violations noted, what concrete steps is the leadership team currently taking to improve the facility's overall quality of care and compliance?
- 3I noticed concerns regarding medication management; could you walk me through your current process for ensuring residents receive the correct dosages on time?
- 4Since staffing consistency is so important for resident well-being, how are you working to stabilize your team and reduce turnover to ensure familiar faces are caring for my family member?
- 5Regarding the dining experience, what options are available for residents who may need extra assistance or have specific dietary preferences?
- 6How does your team handle medical emergencies or urgent health needs during the overnight hours when staffing levels are typically lower?
Personalized based on this facility's data
Key Review Excerpts
“My 58 y/o partner, Michael, has been at Watertown Rehab and Nursing for two weeks since leaving the hospital after a spinal cord injury. Watertown was the only rehab to accept him because of his insurance. We weren't expecting much of the facility but have been pleasantly surprised!”
“The day I picked him up he had a plastic bag with 13 sleeves of medications....??? I frantically had to rea”
“Patients are not taken care of properly, and often ignored. Staff does not respond to emails and voicemail. High staff turn over rate and facility is unkempt.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with families filing 16 complaints that led to federal violations, including recent issues with pressure ulcer care that reached a serious "G" level severity. The most recurring problems involve resident rights violations, care planning deficiencies, and medication management errors. While all identified issues show correction dates, the high volume of complaints and repeated violations in core care areas like wound care, daily living assistance, and pharmacy services suggest ongoing quality challenges that families should carefully evaluate during visits.
Dec 3, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 12, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 6, 2025Routine24
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Have policies on smoking.
Nov 6, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 28, 2024Complaint9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 28, 2024
$56,440
Ownership & Operations
Who Operates This Facility
Watertown Rehabilitation and Nursing Center
for profit
Chain Affiliation
Ephram Lahasky
23 facilities nationwide
Chain avg rating: 1.9/5 · Rank 12 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit watertownrnc.com
Medicare data downloads
Original nursing home datasets
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