Neville Center at Fresh Pond for Nursing & Rehab
Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy teams. Still worth an in-person visit.
based on 88 Google reviews
Watch Neville Center at Fresh Pond for Nursing & Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Neville Center's physical and occupational therapy teams are frequently praised, making it a potential option for short-term rehab. However, the facility has a recurring pattern of slow response times to call buttons and significant hygiene concerns. We strongly advise families to visit in person, observe the response time to call lights, and ask specifically about the staffing ratios on the unit your loved one would occupy.
Google Reviews
Google Reviews
88 reviews on Google“The Neville Center at Fresh Pond receives highly polarized feedback, with experiences ranging from excellent rehabilitative care to severe allegations of neglect. While many patients praise the physical therapy department and specific nursing staff for their professionalism, a significant number of reviewers report long wait times for call buttons, poor food quality, and cleanliness issues. Families should be aware that the facility's reputation is inconsistent, with some citing life-changing care and others describing traumatic experiences.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy teams
- Professional and compassionate individual nursing staff
- Clean, well-maintained facility environment
- Scenic location adjacent to Fresh Pond Reservation
Concerns
- Excessive response times for call buttons/requests for assistance (mentioned by 12 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 8 reviewers)
- Unsanitary conditions (smells, debris, pests) (mentioned by 7 reviewers)
- Difficulty communicating with management or nursing directors (mentioned by 6 reviewers)
- Inadequate staffing levels or lack of training (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's beautiful location next to Fresh Pond, what opportunities are there for residents to enjoy the outdoors or participate in activities that utilize the surrounding scenery?
- 2I noticed that responsiveness to call buttons is a priority for our family; could you walk us through your current process for monitoring and answering resident requests to ensure timely assistance?
- 3With the facility's focus on physical and occupational therapy, how do you coordinate those sessions with daily meal times to ensure residents receive the proper nutrition required for their recovery?
- 4I see that the facility is active in responding to feedback online; how does your management team use that input to improve daily operations and address concerns regarding cleanliness or dietary needs?
- 5Could you explain the communication protocol for families to reach nursing directors or management if we have specific questions about our loved one's care or medication management?
- 6What specific protocols are in place to ensure that resident dietary restrictions are consistently followed during meal service?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff were skilled, strategic and understanding. Overall, the support staff were friendly and attentive.”
“The staff at Neville Center was very aware of this fact and they ALL went out of their way to make my stay as comfortable as possible.”
“Dealing with Neville Center for approximately 2 years for the care of my loved one with dementia was perhaps the most painful and excruciating experience of my life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies across multiple areas, with one complaint-triggered issue regarding COVID-19 vaccination education. The most recurring problems involve fire safety and emergency systems, medication management, and care planning. Issues with emergency generators, fire alarm systems, and medication labeling have persisted across multiple surveys from 2023 through 2025, suggesting ongoing systemic problems despite correction plans.
May 28, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 3, 2024Complaint1
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jul 23, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 8, 2023Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Neville Center at Fresh Pond for Nursing & Rehab
nonprofit
Ownership & Management
Owners
Neville Communities Home INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit nevillecenter.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Sancta Maria Nursing Facility
< 1 miNursing Home · Cambridge, MA
Belmont Manor Nursing Home, in
2.4 miNursing Home · Belmont, MA
Spaulding Nursing and Therapy Center - Brighton
2.4 miNursing Home · Boston, MA
Park Avenue Health Center
2.8 miNursing Home · Arlington, MA
Brighton Post Acute Care
3.2 miNursing Home · Brighton, MA
Care One at Brookline
3.6 miNursing Home · Brookline, MA