Presentation Rehab and Skilled Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 7.0)
Below average in MA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in ASCENTRIA CARE ALLIANCE chain · $56,940 in fines
What this means for your family
While the facility's physical therapy department is highly effective for recovery, the recurring reports of neglect and poor communication are serious red flags. If you choose this facility, ensure you have a consistent presence to advocate for your loved one, and specifically inquire about their protocols for responding to patient call bells and staff-to-patient ratios on weekends.
Google Reviews
Google Reviews
32 reviews on Google“Presentation Rehab and Skilled Care Center receives polarized feedback, with many families praising the physical therapy team for successful recovery outcomes and others reporting severe lapses in basic patient care. While some reviewers highlight a clean environment and compassionate staff, multiple reports of neglect, poor communication, and rude behavior raise significant concerns regarding the facility's consistency and safety standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation programs
- Clean and well-maintained facility
- Attentive and compassionate individual staff members
- Successful post-stroke and post-surgery recovery support
Concerns
- Slow response times to patient needs and call bells (mentioned by 3 reviewers)
- Rude or dismissive staff and administrative communication (mentioned by 5 reviewers)
- Understaffing, particularly on weekends (mentioned by 2 reviewers)
- Neglect regarding patient hygiene and basic safety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of timely assistance, what is your current process for monitoring and responding to call bells, especially during weekend shifts?
- 2I noticed the facility has a strong reputation for physical therapy; how do you ensure that same level of dedicated attention carries over into daily hygiene and personal care routines?
- 3Communication is a top priority for our family; what is the best way for us to stay in regular contact with the nursing team regarding medication management and care updates?
- 4With 122 residents, how do you foster a sense of community and ensure that residents remain socially engaged throughout the week?
- 5I see that you occasionally respond to feedback online; how do you use that input from families to improve your administrative communication and overall service quality?
- 6What protocols are in place to ensure that residents receive consistent medical oversight and support, particularly during the transition periods between shifts?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff pushed me in a positive way and now after 2 1/2 months I can now stand and walk.”
“I NEVER FEEL ANXIOUS ABOUT LEAVING MOM. THE STAFF IS PLEASANT AND PROFESSIONAL. THEY OFTEN GO ABOVE AND BEYOND TO HELP HER FEEL SAFE AND CONTENT. WEEKENDS ARE A BIT SHORT STAFFED BUT I HAVE NO SAFETY CONCERNS.”
“My 94yr old uncle fell off his bed and it took an HOUR before someone came to help. Someone picked him up threw him on his bed and did not check to see if anything was broken!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across multiple surveys, particularly in care planning, resident rights, and daily care assistance. Issues with medication management, respiratory care, and infection control have persisted across surveys from 2023 to 2025, suggesting ongoing challenges in core care areas. While all deficiencies show correction dates, the repetitive nature across four surveys indicates potential systemic issues that families should discuss directly with facility leadership.
Apr 28, 2025Routine15
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
May 23, 2024Routine18
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nov 30, 2023Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 9, 2023Routine12
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 28, 2025
$56,940
Ownership & Operations
Who Operates This Facility
Presentation Rehab and Skilled Care Center
nonprofit
Chain Affiliation
Ascentria Care Alliance
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Ascentria Care Alliance INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit presentationrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Watertown Rehabilitation and Nursing Center
1.2 miNursing Home · Watertown, MA
Neville Center at Fresh Pond for Nursing & Rehab
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Laurel Ridge Rehab and Skilled Care Center
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Benjamin Healthcare Center
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Care Village at Parkway
5.1 miNursing Home · Boston, MA
Brookhaven at Lexington
5.2 miNursing Home · Lexington, MA