Waters of Indianapolis, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 6)
- High RN turnover (80%)
Bottom 25% in IN · Critically understaffed (RN) · Worst in INFINITY HEALTHCARE CONSULTING chain · Abuse citation
What this means for your family
While the therapy and activities departments are frequently praised, the facility has recurring reports of neglect regarding basic hygiene and wound care. We strongly advise you to conduct unannounced visits and closely monitor your loved one's personal care and medical documentation to ensure standards are being met.
Google Reviews
Google Reviews
55 reviews on Google“The Waters of Indianapolis receives highly polarized feedback, with a significant cluster of recent five-star reviews praising the staff's kindness and the therapy department. However, critical negative reviews consistently highlight serious concerns regarding neglect, poor hygiene, and unprofessional communication from management. Families should be aware of the stark contrast between the positive experiences of some residents and the distressing reports of inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded therapy department
- Compassionate and attentive nursing staff
- Engaging activities department
- Recent facility improvements
Concerns
- Neglect of basic personal care (hygiene, diaper changes) (mentioned by 4 reviewers)
- Poor communication and unprofessional management (mentioned by 3 reviewers)
- Low quality or unsatisfactory food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the therapy department is highly regarded here; how do you integrate those services into the daily routine for residents who need extra support?
- 2Given the recent facility improvements, what specific changes have been made to ensure residents receive consistent, high-quality assistance with their daily personal hygiene and comfort?
- 3How does your management team ensure that families stay well-informed and receive timely updates regarding their loved one's care and health status?
- 4I see that you actively engage with feedback online; what is your process for addressing family concerns to ensure that communication remains transparent and responsive?
- 5With your current staffing levels, what steps are you taking to ensure that every resident receives prompt attention for their medication management and daily needs?
- 6Could you walk me through how your team handles medical emergencies or sudden changes in a resident's condition, especially during overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff at this facility have been wonderful in caring for my loved one. They are attentive, professional, and always treat residents with kindness and respect.”
“The level of care that residents receive here is absolutely disgusting. They are not getting cared for properly, and the staff is belittling and rude to residents.”
“My nephew is currently there. He injured his toe and despite a doctor's written instructions to the facility to change the bandages daily they failed to do so and now he's just this week had to have his toes amputated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of 14 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The most recurring problems involve abuse and neglect protection, fire safety systems, and food handling. While all deficiencies show correction dates, the repeated nature of abuse-related violations and ongoing safety issues suggest persistent challenges in maintaining consistent standards.
Dec 31, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 21, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 26, 2025Routine18
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Mar 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 7, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Jun 3, 2024
14-day denial
Ownership & Operations
Who Operates This Facility
Waters of Indianapolis, the
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 48 of 69 (Worst)
Ownership & Management
Owners
Major Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit watersofindianapolis.com
Medicare data downloads
Original nursing home datasets
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