Altenheim Health & Living Community
Strong Medicare quality ratings; families often praise dedicated and compassionate rehab nursing staff. Still worth an in-person visit.
based on 133 Google reviews
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What this means for your family
While Altenheim features a highly regarded rehab therapy team and several standout staff members, the facility suffers from systemic issues regarding call light response and weekend staffing. Families should conduct a thorough tour, specifically asking about weekend staffing ratios and how the facility handles hygiene and pest control, as these are recurring points of failure.
Google Reviews
Google Reviews
133 reviews on Google“Altenheim Health & Living Community receives highly polarized feedback, with many families praising specific rehab staff for their dedication while others report severe neglect and communication failures. While some residents experience excellent, personalized care, numerous reviewers highlight critical issues with call light response times, hygiene, and inconsistent staffing levels, particularly on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate rehab nursing staff
- Strong physical and occupational therapy programs
- Personable and attentive unit managers
- Clean and well-decorated common areas for events
Concerns
- Unresponsive call lights and long wait times for assistance (mentioned by 14 reviewers)
- Poor hygiene and lack of regular showers/bathing (mentioned by 8 reviewers)
- Understaffing, particularly on weekends and night shifts (mentioned by 6 reviewers)
- Neglect leading to medical complications (bed sores, falls, infections) (mentioned by 7 reviewers)
- Pests including mice, ants, and bedbugs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your rehab and therapy programs; could you tell us more about how the physical and occupational therapists work with residents on a daily basis?
- 2How do you ensure that call lights are answered promptly, especially during the night shifts or over the weekends?
- 3What specific protocols do you have in place to ensure consistent hygiene, such as regular scheduled showers and skin care, for every resident?
- 4Can you walk us through your process for medication management to ensure everything is handled accurately and communicated clearly to the family?
- 5How does the facility manage pest control and maintain the cleanliness of the resident rooms and common areas?
- 6We noticed the common areas look very lovely and well-decorated; what kind of social events or daily activities do you host to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“My recent outstanding good stay ar Altenheim Living Center Rehab facility of cable caregivers and medical staff was a direct result of the dedication of Michelle Tejera and Rochelle Little.”
“My mom was left sitting on the toilet for 30 min. Before being helped. I received a call one day from a nurse saying that the staff forgot she was there. She was not checked on all night until. 11 I am the next day.. No food, no meds, no bathroom time.”
“The care there is atrocious. There are mice and ants in her room. The house keeping might come once a week if that. The care she received on weekdays in great, Ashley is awesome. But the weekend staff totally stinks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Altenheim has faced recurring fire safety and electrical system violations across multiple surveys, with repeated issues involving emergency exits, smoke barriers, and power systems that appear annually from 2023-2025. Families have filed complaints leading to five deficiencies involving medication management, wound care, pest control, and medical records. While all violations show correction dates, the persistent pattern of fire safety problems and complaint-driven issues in medication handling warrant careful evaluation during visits.
Mar 25, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 30, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 19, 2025Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 24, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 16, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Altenheim Health & Living Community
government
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 12 of 20
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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