Waters of Fort Wayne Skilled Nursing Facility, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews
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What this means for your family
The facility is highly regarded for its rehabilitation therapy and warm, homelike environment, making it a strong candidate for post-surgical recovery. However, families should be aware of reports regarding inconsistent administrative communication and should schedule a tour to meet the leadership team directly to ensure their management style aligns with your expectations.
Google Reviews
Google Reviews
29 reviews on Google“The Waters of Fort Wayne is a facility with an older physical plant that receives high praise for its dedicated rehabilitation team and compassionate nursing staff. While many families appreciate the homelike atmosphere and quality of care, there are recurring reports of unprofessional behavior from specific administrative leadership and inconsistent experiences with nursing staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation therapy program
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Homelike, welcoming atmosphere
Concerns
- Unprofessional or rude administrative/nursing leadership (mentioned by 3 reviewers)
- Inconsistent staff responsiveness and care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the rehabilitation program is highly regarded here; could you walk me through how the therapy team coordinates with nursing staff to ensure a smooth recovery process?
- 2With the facility having 77 residents, how do you ensure that each resident receives consistent, personalized attention throughout their daily routine?
- 3I see that you actively engage with feedback online; how do you incorporate family suggestions or concerns into your daily management and staff training?
- 4Could you describe the current approach to leadership and communication, specifically regarding how families can best reach out if they have questions about their loved one's care?
- 5Given the CMS health inspection ratings, what specific steps is the facility currently taking to improve oversight and ensure all health and safety standards are consistently met?
- 6What does a typical day look like for residents in terms of social activities and community engagement to keep them feeling active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists were awesome! They had a way that made my mom feel at ease and she was willing to do what they asked of her.”
“They have recently added a cozy new memory care with well trained and highly attentive staff. Cassandra is a gem and very helpful when making such a difficult choice.”
“The staff was great except the executive director Cindy she’s definitely a piece of work. Rude as hell to her staff and to residents family members.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing complaint reports about resident safety, care quality, and abuse protection across multiple years. The most recurring issues involve fire safety and building maintenance, resident care and treatment, and electrical systems. While the facility corrects deficiencies when cited, families have repeatedly raised concerns about accident prevention, appropriate care delivery, and protection from neglect, suggesting ongoing care quality challenges that warrant careful consideration during any visit.
Feb 10, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 12, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 2, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 4, 2024Routine17
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Apr 19, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Feb 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Waters of Fort Wayne Skilled Nursing Facility, the
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 20 of 69
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit watersoffortwayne.com
Medicare data downloads
Original nursing home datasets
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