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Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 63 Google reviews
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Heritage Park has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy programs and friendly and welcoming atmosphere. Review the component ratings and current source records before deciding.
Heritage Park receives highly polarized reviews, with some families praising the facility as a warm, professional community, while others report severe incidents of neglect and poor communication. While long-term residents and their families often highlight friendly staff and effective therapy programs, multiple reviewers have raised serious concerns regarding understaffing, slow response times to call lights, and inadequate hygiene care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 65 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My mother has lived in the assisted living community for 7 years. During this time, she has received incredible care and enjoyed a wonderful quality of life.”
“They took great care of my grandmother while she was there! Awesome therapy program and the nurse that cared for her was amazing. The social worker helped my family through the whole process also.”
“My dad had an absolutely horrible experience at this facility. There is no other way to describe it other than complete human neglect.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Heritage Park shows a pattern of deficiencies across multiple care areas, with the most recurring issues in quality of life and care (5 deficiencies), including problems with daily living assistance, nutrition, pain management, and mental health services. Additional concerns involved medication management and fire safety protocols. All deficiencies have correction dates from the provider, suggesting the facility has addressed these issues when identified during routine inspections.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Heritage Park
government
American Senior Communities
92 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 91 (Highest rating)
Key personnel
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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