Heritage Park
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
While Heritage Park has a strong reputation for therapy and long-term resident support, the recent increase in reports of neglect and staffing shortages is concerning. Families should conduct an unannounced visit, specifically observing call light response times and staff-to-resident ratios, before committing to this facility.
Google Reviews
Google Reviews
61 reviews on Google“Heritage Park receives highly polarized reviews, with some families praising the facility as a warm, professional community, while others report severe incidents of neglect and poor communication. While long-term residents and their families often highlight friendly staff and effective therapy programs, multiple reviewers have raised serious concerns regarding understaffing, slow response times to call lights, and inadequate hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Friendly and welcoming atmosphere
- Responsive admissions and administrative staff
- Strong support for long-term residents
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Slow or ignored call light response times (mentioned by 3 reviewers)
- Poor hygiene and housekeeping standards (mentioned by 3 reviewers)
- Lack of communication between staff and families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2Since we want to ensure our loved one is always attended to, what is your current process for ensuring call lights are answered promptly by the nursing team?
- 3How does the facility manage housekeeping and room cleanliness to ensure a high standard of hygiene for all residents?
- 4What is the communication plan for keeping families updated on changes in a resident's health or daily well-being?
- 5Can you describe the dining experience, specifically regarding how meal menus are planned and how nutritional needs are met?
- 6In the event of a medical emergency after hours, what is the protocol for contacting both the physician and our family?
Personalized based on this facility's data
Key Review Excerpts
“My mother has lived in the assisted living community for 7 years. During this time, she has received incredible care and enjoyed a wonderful quality of life.”
“They took great care of my grandmother while she was there! Awesome therapy program and the nurse that cared for her was amazing. The social worker helped my family through the whole process also.”
“My dad had an absolutely horrible experience at this facility. There is no other way to describe it other than complete human neglect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Park shows a pattern of deficiencies across multiple care areas, with the most recurring issues in quality of life and care (5 deficiencies), including problems with daily living assistance, nutrition, pain management, and mental health services. Additional concerns involved medication management and fire safety protocols. All deficiencies have correction dates from the provider, suggesting the facility has addressed these issues when identified during routine inspections.
Feb 20, 2026Routine7
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Mar 11, 2025Routine2
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 28, 2024Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Heritage Park
government
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 7 of 91 (Best)
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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