Chateau Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 163 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 6)
- High staff turnover (52%)
Below average in IN · Critically understaffed (RN) · Below chain average · $109,257 in fines
What this means for your family
While the facility's rehabilitation therapy team is frequently praised for their effectiveness, the recurring reports of neglect and poor communication are significant red flags. We strongly advise families to visit frequently, monitor wound care and medication administration closely, and ask for the most recent state survey results before making a decision.
Google Reviews
Google Reviews
163 reviews on Google“Chateau Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the compassionate therapy team and friendly staff, while others report serious concerns regarding neglect, hygiene, and communication. While some visitors describe a clean, welcoming environment with engaging activities, multiple reviewers have raised alarms about inconsistent care quality, poor responsiveness, and issues with resident belongings. Families considering this facility should conduct a thorough tour and ask for the most recent state survey results to verify the standard of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and accommodating rehabilitation therapy
- Friendly and compassionate nursing and support staff
- Engaging activities and social events for residents
- Clean and well-maintained facility grounds
Concerns
- Neglect, poor hygiene, and lack of basic care (e.g., bed sores, soiled clothing) (mentioned by 7 reviewers)
- Poor communication with families regarding medical status or incidents (mentioned by 5 reviewers)
- Staff responsiveness and slow call-light response times (mentioned by 4 reviewers)
- Missing or stolen personal belongings (mentioned by 3 reviewers)
- Inconsistent quality of care between different halls or shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation therapy and the friendliness of the staff here; how do you ensure that same level of compassion is consistent across all shifts and hallways?
- 2What specific steps are in place to ensure that medication management is handled accurately and that residents are monitored closely after any changes in their medical status?
- 3How does the nursing team handle communication with families, especially when there is an update regarding a resident's health or an incident that occurs during a shift?
- 4Could you tell us more about the daily activity calendar and how you keep residents socially engaged and involved in the community?
- 5What are your protocols for ensuring resident hygiene and personal care needs are met promptly, particularly regarding response times to call lights?
- 6How do you manage the security of residents' personal belongings to ensure nothing goes missing while they are in your care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy has been very accommodating and helpful in doing whatever my sister can handle each day according to her pain and fatigue.”
“The staff are lovely - Miss Stephanie at the front desk. Janaya and Lexy, Gavin, and the team have been generous and friendly with our family member.”
“I was denied my complete medications upon discharge. Specifically...I only received 2 cards of 30, with a total of 57 left, out of a script of 180, Morphine sulphate ir.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chateau Rehabilitation has significant ongoing concerns with 17 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility shows persistent problems across quality of care, building safety, and food services, with recurring deficiencies in electrical systems, fire safety equipment, and resident treatment appearing across multiple surveys. While all violations report correction dates, the pattern of repeated issues in core care areas suggests systemic challenges that warrant careful evaluation during any visit.
Feb 18, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 18, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 28, 2025Routine23
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Apr 25, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 24, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Apr 25, 2025
$109,257
Ownership & Operations
Who Operates This Facility
Chateau Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Castle Healthcare
9 facilities nationwide
Chain avg rating: 3.0/5 · Rank 7 of 9
Ownership & Management
Owners
Jackson County Schneck Memorial Hospital
Owner · Organization
Mrs Hoosier Trust
Owner (parent company) · Organization
Basch, Zissy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Neuman, Menashe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Strimbu, Tina
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
163 reviews from families & visitors
Official Website
Visit chateauhcr.com
Medicare data downloads
Original nursing home datasets
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