Water's Edge Center for Health & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 106 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in CT · Below recommended RN staffing · Below chain average · $15,642 in fines
What this means for your family
This facility is highly regarded for its clean environment and dedicated nursing staff, making it a strong candidate for rehabilitation. However, families should be aware of recurring communication issues; we recommend establishing a direct line of contact with a specific nurse or social worker upon admission to avoid the difficulties others have faced with the main phone line.
Google Reviews
Google Reviews
106 reviews on Google“Water's Edge Center for Health & Rehab receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and the facility's cleanliness. However, a significant number of reviewers report serious concerns regarding administrative responsiveness, difficulty reaching staff by phone, and inconsistent medication management. Families should weigh the strong clinical and therapy outcomes reported by some against the recurring complaints about communication and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Welcoming and helpful front desk reception
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Inconsistent medication management and delays (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Unprofessional or rude staff interactions (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's size of 150 residents, what specific protocols are in place to ensure family members can reliably reach staff or nursing stations when they have questions?
- 2I noticed some feedback regarding medication management; could you walk me through your current process for ensuring medications are administered on time and how you track those records?
- 3With the current staffing levels, how does the team prioritize response times for call lights, especially during shift changes or busier times of the day?
- 4I see that you occasionally respond to online feedback; how does the leadership team use that family input to improve the daily experience for residents?
- 5What steps are being taken to address the recent health inspection findings to ensure the facility meets the high standards of care you strive for?
- 6Could you share a bit about the social calendar and how you encourage residents to participate in daily activities to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“I must say I am pleased with a young lady by the name Chantel my mom is in the rehab unit and must I say this young lady goes beyond for her residents especially my mom I felt so comfortable leaving my mom there at the facility”
“My wife was admitted after a temporary stay now to a permanent status. She has advanced dementia along with a feeding tube. Her care is above and beyond by the most caring and compassionate staff. Communications with me rates an A+.”
“The staff, the services and the facility were top tier for healing and rehabilitation after our recent medical adventure involving our elderly mother's fall and resulting cracks in her hip bones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Water's Edge Center has concerning patterns with 12 complaint-triggered deficiencies from families filing reports about care problems. Recurring issues span safety hazards, resident treatment quality, and dignity/rights violations. While most deficiencies show correction dates, problems persist across multiple years including recent 2024-2025 complaints about safety supervision and care quality, suggesting ongoing challenges families should investigate carefully.
Mar 25, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 5, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 30, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 17, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Jul 3, 2024
$15,642
Ownership & Operations
Who Operates This Facility
Water's Edge Center for Health & Rehab
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 27 of 43
Ownership & Management
Owners
David Smilovitz Trust
Owner · Organization
Izask Keller S CORP Life Estate Trust Fbo Hymie Keller
Owner · Organization
Izask Keller S CORP. Life Estate Trust Fbo Perl Brown
Owner · Organization
Marvin Ostreicher Family Trust 2012
Owner · Organization
Senga Trust
Owner · Organization
Susan Ostreicher Family Trust 2012
Owner · Organization
The Harry and Helen Ostreicher Family Trust
Owner · Organization
Laufer, Doris
Owner
Weberman, Peggy
Owner
Zitter, Agnes
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit watersedgerehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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