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Public Google reviewers rate this highly and often mention compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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Public Google reviewers rate Waterford Oaks Senior Care, INC. West highly. Reviewers highlight: compassionate and attentive caregiving staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Waterford Oaks Senior Care receives high praise for its compassionate, attentive staff and well-maintained, clean environment. Families frequently highlight the emotional support provided to residents and the facility's ability to coordinate effectively with hospice care, though there is limited feedback regarding administrative responsiveness.
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Key Review Excerpts
“Mom received loving, dignified care, was always clean and presentable, the food always looked good. The staff. Truly the best.”
“Thank You Trina, & Your Staff for the care of my wife, Kathy! Your recommended hospice, Medical Team out of Flint did a Wonderful help to Kathy in her latter days of life!”
“During the Covid crisis it was very difficult to assure he was receiving the best care he could receive, but the staff were caring and kept us informed of his condition and made recommendations to guide us through a very difficult time”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified issues regarding the timing of resident assessments and care agreements, as well as inconsistent documentation of required fire drills. While some allegations of neglect during a 2024 investigation were not substantiated, a physical hazard (a dip in the floor) was confirmed.
Resident B's initial assessment plan was completed on 10/01/24, which was not at the time of their 09/09/24 admission.
Resident A's initial health care appraisal was completed on 01/31/24 for a 06/25/24 admission, which is outside the required 90-day window prior to admission.
Resident B's initial resident care agreement was completed on 10/01/24, which was not at the time of their 09/09/24 admission.
Failure to conduct required quarterly fire drills: an evening fire drill was missed in Q1 2024, a fire drill time was not documented in Q3 2024, and a sleeping hour fire drill was missed in Q3 2025. (Repeat Violation)
A dip in the floor was identified.
No deficiencies are reported in this inspection record.
Waterford Oaks Senior Care INC.
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MI LARA — View Official Record
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