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Assisted Living · Waterford, MI
3387 Pontiac Lake Road, Waterford, MI 48328
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 20 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviewers rate Waterford Oaks Senior Care, INC. West highly. Reviewers highlight: compassionate and attentive caregiving staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Waterford Oaks Senior Care receives high praise for its compassionate, attentive staff and well-maintained, clean environment. Families frequently highlight the emotional support provided to residents and the facility's ability to coordinate effectively with hospice care, though there is limited feedback regarding administrative responsiveness.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Multiple reviewers describe the staff as loving, dignified, and extremely caring.
Families praise the staff for keeping them informed, though one reviewer reported a negative experience with a phone call.
Reviewers consistently describe the building as clean and well-maintained.
One reviewer specifically noted that the food always looked good and the resident was well-cared for.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Rating Trends
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Distribution · 29 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“Mom received loving, dignified care, was always clean and presentable, the food always looked good. The staff. Truly the best.”
“Thank You Trina, & Your Staff for the care of my wife, Kathy! Your recommended hospice, Medical Team out of Flint did a Wonderful help to Kathy in her latter days of life!”
“During the Covid crisis it was very difficult to assure he was receiving the best care he could receive, but the staff were caring and kept us informed of his condition and made recommendations to guide us through a very difficult time”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified issues regarding the timing of resident assessments and care agreements, as well as inconsistent documentation of required fire drills. While some allegations of neglect during a 2024 investigation were not substantiated, a physical hazard (a dip in the floor) was confirmed.
Resident B's initial assessment plan was completed on 10/01/24, which was not at the time of their 09/09/24 admission.
Resident A's initial health care appraisal was completed on 01/31/24 for a 06/25/24 admission, which is outside the required 90-day window prior to admission.
Resident B's initial resident care agreement was completed on 10/01/24, which was not at the time of their 09/09/24 admission.
Failure to conduct required quarterly fire drills: an evening fire drill was missed in Q1 2024, a fire drill time was not documented in Q3 2024, and a sleeping hour fire drill was missed in Q3 2025. (Repeat Violation)
A dip in the floor was identified.
No deficiencies are reported in this inspection record.
Waterford Oaks Senior Care INC.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit waterfordoaksseniorcare.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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