Waterford Oaks Senior Care, INC. West
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate, hands-on care and strong support during end-of-life transitions. While most experiences are excellent, families should be aware of a single report regarding poor phone communication and ensure they have a direct contact person for administrative inquiries.
Google Reviews
Google Reviews
22 reviews on Google“Waterford Oaks Senior Care receives high praise for its compassionate, attentive staff and well-maintained, clean environment. Families frequently highlight the emotional support provided to residents and the facility's ability to coordinate effectively with hospice care, though there is limited feedback regarding administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Clean and well-maintained facility
- Strong support during end-of-life and hospice transitions
- Effective communication with families
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how do you incorporate that ongoing communication into your daily relationship with residents' families?
- 2Given your reputation for providing strong support during end-of-life transitions, how do you coordinate with hospice teams to ensure residents remain comfortable and supported here?
- 3With a smaller capacity of 20 residents, how do you foster a sense of community and keep daily activities engaging for everyone?
- 4Since your staff is frequently praised for being attentive, could you share how you maintain that level of personalized care as residents' needs change over time?
- 5How do you handle medical emergencies or urgent health changes during the evening and weekend hours?
- 6We appreciate how well-maintained the facility is; what is your approach to ensuring the environment stays clean and comfortable for residents on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“Mom received loving, dignified care, was always clean and presentable, the food always looked good. The staff. Truly the best.”
“Thank You Trina, & Your Staff for the care of my wife, Kathy! Your recommended hospice, Medical Team out of Flint did a Wonderful help to Kathy in her latter days of life!”
“During the Covid crisis it was very difficult to assure he was receiving the best care he could receive, but the staff were caring and kept us informed of his condition and made recommendations to guide us through a very difficult time”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified issues regarding the timing of resident assessments and care agreements, as well as inconsistent documentation of required fire drills. While some allegations of neglect during a 2024 investigation were not substantiated, a physical hazard (a dip in the floor) was confirmed.
Dec 4, 2025Routine
Resident B's initial assessment plan was completed on 10/01/24, which was not at the time of their 09/09/24 admission.
Resident A's initial health care appraisal was completed on 01/31/24 for a 06/25/24 admission, which is outside the required 90-day window prior to admission.
Failure to conduct required quarterly fire drills: an evening fire drill was missed in Q1 2024, a fire drill time was not documented in Q3 2024, and a sleeping hour fire drill was missed in Q3 2025. (Repeat Violation)
Resident B's initial resident care agreement was completed on 10/01/24, which was not at the time of their 09/09/24 admission.
May 20, 2024Complaint
A dip in the floor was identified.
May 14, 2013OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Waterford Oaks Senior Care INC.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit waterfordoaksseniorcare.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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