Independence Village of Waterford
Families consistently rate this highly — reviewers highlight highly responsive and compassionate management team. Schedule a visit to confirm the fit.
based on 100 Google reviews
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What this means for your family
This facility is highly recommended for its warm, professional management team and active social environment. When touring, we suggest you specifically ask about the current food service provider and request a clear policy on how the facility communicates with families during medical transitions to avoid the issues reported by past residents.
Google Reviews
Google Reviews
100 reviews on Google“Independence Village of Waterford (formerly The Inn at Cass Lake) is generally praised for its welcoming atmosphere, clean facility, and a highly regarded management team, particularly Tiffani and Shereida. While many families report that their loved ones thrive due to the active social calendar and attentive staff, some reviewers have raised concerns regarding food quality and occasional communication lapses during medical transitions.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and compassionate management team
- Clean, well-maintained, and modern facility
- Active social calendar and daily resident activities
- Welcoming and supportive staff environment
Concerns
- Inconsistent food quality and menu variety (mentioned by 4 reviewers)
- Poor communication during medical emergencies or transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that resident and family input into your day-to-day operations?
- 2With such a full social calendar, what are some of the most popular activities or events that residents are currently enjoying?
- 3We understand that dining is a big part of the community experience; how are you currently working to improve menu variety and the overall meal service for residents?
- 4When a resident has a medical transition or a sudden health change, what is your specific process for keeping family members informed and involved?
- 5The facility feels very modern and well-maintained; how do you ensure that the living spaces and common areas stay consistently clean and comfortable for everyone?
- 6Given the size of the community with 180 residents, how do you ensure that each individual receives personalized attention and that communication remains consistent?
Personalized based on this facility's data
Key Review Excerpts
“From the time we walked in the door Tiffani and Shereida set our mind at ease that Mom would be comfortable, safe and well cared for.”
“The food, three meals a day served like a top notch restaurant and the food is delicious! Fresh food. We are recommending to everyone. And affordable.”
“The facility is undergoing some renovations, so some things are a little untidy right now (but hey, ya' can't make an omelet without breaking an egg).”
Ownership & Operations
Who Operates This Facility
900 N Cass Lake Road Owner LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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