Assisted Living

Independence Village of Waterford

Name: Public quality & inspection record for Independence Village of Waterford
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention highly responsive and compassionate management team. Schedule a visit to confirm the fit.

900 N Cass Lake Rd, Waterford, MI 48328|Reported capacity: 180|Licensed & active

Google rating

4.4/5

based on 102 Google reviews

(248) 681-8229 Directions Website

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What this means for your family

Public Google reviewers rate Independence Village of Waterford highly. Reviewers highlight: highly responsive and compassionate management team, clean, well-maintained, and modern facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

106 public Google reviews available

Independence Village of Waterford (formerly The Inn at Cass Lake) is generally praised for its welcoming atmosphere, clean facility, and a highly regarded management team, particularly Tiffani and Shereida. While many families report that their loved ones thrive due to the active social calendar and attentive staff, some reviewers have raised concerns regarding food quality and occasional communication lapses during medical transitions.

Quality Themes

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Strengths

Highly responsive and compassionate management team
Clean, well-maintained, and modern facility
Active social calendar and daily resident activities
Welcoming and supportive staff environment

Concerns

Inconsistent food quality and menu variety (mentioned by 4 reviewers)
Poor communication during medical emergencies or transitions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 106 analyzed

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you incorporate that resident and family input into your day-to-day operations?
2With such a full social calendar, what are some of the most popular activities or events that residents are currently enjoying?
3We understand that dining is a big part of the community experience; how are you currently working to improve menu variety and the overall meal service for residents?
4When a resident has a medical transition or a sudden health change, what is your specific process for keeping family members informed and involved?
5The facility feels very modern and well-maintained; how do you ensure that the living spaces and common areas stay consistently clean and comfortable for everyone?
6Given the size of the community with 180 residents, how do you ensure that each individual receives personalized attention and that communication remains consistent?

Personalized based on this facility's data

Key Review Excerpts

“From the time we walked in the door Tiffani and Shereida set our mind at ease that Mom would be comfortable, safe and well cared for.”

Memory care family member · 2024★★★★★

“The food, three meals a day served like a top notch restaurant and the food is delicious! Fresh food. We are recommending to everyone. And affordable.”

Family member · 2026★★★★★

“The facility is undergoing some renovations, so some things are a little untidy right now (but hey, ya' can't make an omelet without breaking an egg).”

Family member · 2025★★★★☆

Source: 106 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

900 N Cass Lake Road Owner LLC

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(248) 681-8229

storypoint.com

900 N Cass Lake Rd

Waterford, MI 48328

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References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

102 reviews from families & visitors

Official Website

Visit storypoint.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.