Waterford Care Center, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews
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What this means for your family
While recent reviews suggest an improvement in staff responsiveness and care, the facility has a history of serious complaints regarding administrative transparency and the loss of personal property. We strongly recommend that families tour the facility, speak directly with the administrator about their protocols for safeguarding resident belongings, and verify recent state inspection reports before making a decision.
Google Reviews
Google Reviews
33 reviews on Google“The Waterford Care Center receives highly polarized feedback, with recent reviews praising the staff's kindness and medical management, while older reviews and several critical accounts allege serious issues including neglect, missing personal belongings, and poor communication. Families should be aware of a sharp divide between positive experiences regarding rehab and therapy and significant concerns regarding administrative transparency and resident treatment.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Availability of multi-lingual staff
- Clean and well-maintained facility
- Helpful administrative support for some families
Concerns
- Missing personal belongings of residents (mentioned by 2 reviewers)
- Understaffing and slow response times (mentioned by 2 reviewers)
- Poor communication and lack of transparency from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We are so glad to see how clean and well-maintained the facility looks; what specific protocols do you have in place to ensure residents' personal belongings stay organized and safe?
- 2Since we have family members who speak different languages, could you tell us more about the multilingual staff members available to assist our loved one?
- 3How does the nursing team approach medication management to ensure everything is administered accurately and on schedule?
- 4What is the process for communicating important updates or changes in health status from the administration to the family?
- 5Could you describe what a typical day looks like regarding meal services and the dining experience for the residents?
- 6In the event of a medical emergency during the night, what is the immediate protocol for care and how is the family notified?
Personalized based on this facility's data
Key Review Excerpts
“My dad was here for a few months while I was looking for a new place for use to live where his medical supplies would fit. My dad is not an easy man to get along with and the staff were so nice to him, and many staff members were even able to communicate with him in his language.”
“This facility is actually a -5* facility. It is understaffed, I have found only 2 CNA's who can do their job. The nursing staff is knowledgeable, but carry out their jobs with little warmth or caring.”
“Nurses who don't know a patient's history, incomplete medication lists, and nurses who just don't know how to care for patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 14 complaint-triggered deficiencies across recent surveys. The most recurring issues involve medication management (with repeated medication errors), food safety and dietary services, and infection control practices. While all deficiencies show correction dates, the persistent problems with medication errors and food handling across multiple surveys, combined with the high number of family complaints, suggest ongoing quality concerns that warrant careful evaluation during your visit.
May 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 11, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 24, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 20, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 12, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 13, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Waterford Care Center, the
for profit
Chain Affiliation
Citadel Healthcare
13 facilities nationwide
Chain avg rating: 3.1/5 · Rank 8 of 13
Ownership & Management
Owners
Ari Shabat Investment Trust U/a/d October 18, 2016
Owner · Organization
Chaim Yitzchak Shabat Investment Trust U/a/d October 18, 2016
Owner · Organization
Graf, Marcella
Owner
Gross, Shoshana
Owner
Kohen, Yakov
Owner
Proctor, Katherine
Owner
Stern, Raphaela
Owner
Teller, Ilana
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit waterfordnursing.com
Medicare data downloads
Original nursing home datasets
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