Chalet Living & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Below average in IL · Below recommended RN staffing · Significantly below average staffing · Below chain average · $275,949 in fines
What this means for your family
While the rehabilitation and activities programs are highly regarded, the facility has recurring, serious reports of medical neglect and unsanitary conditions. If you choose this facility, ensure you have a designated family member who can visit frequently to monitor medication administration and hygiene, and establish a direct line of communication with a specific manager rather than relying on general reception.
Google Reviews
Google Reviews
92 reviews on Google“Chalet Living & Rehab presents a deeply polarized experience for residents and their families. While many reviewers praise the rehabilitation therapy team, social services, and specific staff members for their dedication, a significant number of reports highlight severe concerns regarding medical neglect, poor communication, and unsanitary facility conditions. Families should be aware of the stark contrast between the positive experiences of some rehab patients and the alarming reports of inadequate care for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Dedicated social services staff
- Responsive management for some residents
- Engaging activities department
Concerns
- Inadequate medical care and medication errors (mentioned by 5 reviewers)
- Poor communication and unresponsiveness to family inquiries (mentioned by 4 reviewers)
- Unsanitary conditions including roaches and mold (mentioned by 3 reviewers)
- Staff rudeness and lack of attentiveness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how does that communication loop work between the administration and families regarding daily care updates?
- 2We are looking for strong rehabilitation support; could you tell us more about the specific successes you've seen with your physical and occupational therapy programs?
- 3What specific protocols do you have in place to ensure medication administration is double-checked and error-free for every resident?
- 4Could you walk us through your current cleaning and maintenance schedule to ensure the living areas and dining spaces are kept in top condition?
- 5What kind of daily activities or social events does the activities department organize to keep residents engaged and connected with one another?
- 6In the event of a medical emergency during the night or over the weekend, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“I am deeply saddened by the lack of communication between patient, nurse and doctor in order to safely administer medication. This is a huge red flag which alone should question whether or not this facility is actually legitimate.”
“My step mother is here dying of cancer, roaches are in her bed. Just called up there spoke to an African woman who calls herself Kelly, it was like pulling teeth to get a name, she took a message for Wale who she says is the manager/supervisor.”
“The therapy department is helping me alot. Activities gets 5 star! I've been to other nursing homes but it was never like being here. The staff is always helping. They really care about the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 14 deficiencies, with recurring safety issues showing this facility struggles with accident prevention, infection control, and care planning. Key problem areas include maintaining safe environments (repeated hazards and supervision failures), food safety and nutrition services, and preventing resident abuse and neglect. While all deficiencies show correction dates, the pattern of repeated safety violations—including recent accident hazard complaints in 2024 and 2025—suggests ongoing challenges that families should carefully evaluate.
Apr 17, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 19, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 9, 2026Routine11
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Sep 14, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 11, 2024Routine16
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Federal Penalties
Fine
Mar 25, 2025
$248,675
Fine
Feb 23, 2024
$13,637
Fine
Feb 23, 2024
$13,637
Payment Denial
Feb 23, 2024
11-day denial
Ownership & Operations
Who Operates This Facility
Chalet Living & Rehab
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 71 of 89
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Family Trust U/a/d 4/28/08
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit chaletliving.com
Medicare data downloads
Original nursing home datasets
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