Lakeland Hills Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (52%)
- High RN turnover (79%)
Bottom 25% in FL · Below recommended RN staffing · $214,420 in fines · Abuse citation
What this means for your family
While the admissions team is frequently praised for their compassion and responsiveness, the facility faces persistent, serious concerns regarding understaffing and basic hygiene. If you consider this facility, we strongly recommend visiting during off-hours or weekends to observe staffing levels and cleanliness firsthand, and asking specifically about their protocols for medication management and family communication.
Google Reviews
Google Reviews
86 reviews on Google“Lakeland Hills Center receives highly polarized feedback, with recent reviews showing a sharp divide between praise for the admissions team and severe allegations of neglect. While some families report a clean, welcoming environment with attentive staff, others describe dangerous understaffing, poor hygiene, and instances of residents being left unassisted for extended periods. Potential families should be aware of consistent, long-standing complaints regarding facility cleanliness and responsiveness to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and compassionate admissions team
- Effective rehabilitation and physical therapy services
- Professional and knowledgeable nursing staff
- Engaging activities and events for residents
Concerns
- Severe understaffing and slow response times to call bells (mentioned by 12 reviewers)
- Poor hygiene, including odors and lack of assistance with toileting (mentioned by 10 reviewers)
- Inadequate medication management and communication with families (mentioned by 6 reviewers)
- Poor food quality and cold meals (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a resident who needs assistance with toileting or hits their call bell?
- 2Can you walk me through your specific protocols for ensuring consistent hygiene and odor control throughout the resident living areas?
- 3How does your nursing team manage medication administration to ensure accuracy and timely delivery for residents with complex needs?
- 4I noticed the facility offers a variety of activities; how do you encourage residents who may be hesitant to participate to join in and stay active?
- 5What steps are you taking to improve the quality and temperature of meals served in the dining room to ensure residents are getting nutritious, enjoyable food?
- 6How do you maintain clear and proactive communication with families regarding changes in a resident's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“My mother went to their facility on New Year’s Eve. During the care plan meeting my mom was referred to an oncologist and neur”
“The staff was kind, courteous, professional, helpful and friendly. They were instrumental in directing me to my mom when I came to visit. Thank you, Dana Stempel, for making this process and decision easy for me.”
“Poorly maintained, dirty, dangerously understaffed with poor patient care. Did not notify family of changes with patient as required. Family had to have 911 called to transport patient to hospital when they arrived to check on patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 10 deficiency findings, including serious concerns about resident abuse, medication errors, and nursing competency. The facility shows recurring problems with medication management appearing across multiple years, along with issues in resident rights and food safety. While all deficiencies show correction dates, the pattern of repeated medication problems and recent complaint-triggered findings about abuse protection raise ongoing care quality concerns.
Apr 11, 2025Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jan 14, 2025Complaint3
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 12, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 28, 2023Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 28, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 18, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Apr 11, 2025
$139,373
Payment Denial
Apr 11, 2025
17-day denial
Ownership & Operations
Who Operates This Facility
Lakeland Hills Center
nonprofit
Chain Affiliation
Hearthstone Senior Communities
8 facilities nationwide
Chain avg rating: 2.0/5 · Rank 3 of 7
Ownership & Management
Owners
Lakeland Hills Rehabilitation Center, LLC
Owner · Organization
Hearthstone Senior Communities, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit lakelandhillscenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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