Vivo Healthcare Gandy
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 135 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Below average in FL · Below recommended RN staffing · Best in PLAINVIEW HEALTHCARE PARTNERS chain · No penalties on record
What this means for your family
While the facility's rehabilitation therapy team is frequently praised, the recurring reports of neglect, hygiene issues, and poor communication are significant red flags. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings and speaking directly with current residents' families to verify if the care quality remains consistent.
Google Reviews
Google Reviews
135 reviews on Google“Vivo Healthcare Gandy (formerly Gandy Crossing) receives highly polarized feedback, with many families praising the physical therapy department and specific staff members, while others report severe neglect and communication failures. While some visitors describe a clean, welcoming environment with improved dining, a significant number of reviews detail distressing incidents involving hygiene, medication errors, and difficulty reaching staff. Families should be aware of the stark contrast between the positive rehabilitation experiences and the reports of systemic neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Clean, well-maintained facility areas
- Attentive and caring individual nursing staff
- Improved menu quality and dining experience
Concerns
- Neglect and poor hygiene (unbathed patients, soiled linens) (mentioned by 12 reviewers)
- Unresponsive staff and long wait times for call lights (mentioned by 8 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what specific protocols are in place to ensure call lights are answered promptly during night and weekend shifts?
- 2I noticed some concerns regarding hygiene and laundry; could you walk me through your daily schedule for room cleaning and assistance with personal grooming?
- 3With your physical therapy team being a noted strength, how do you integrate those services into the daily routine for residents who need ongoing mobility support?
- 4What is your current process for communicating updates or changes in a resident's condition to family members, and who is our primary point of contact for administrative questions?
- 5Regarding medication management, what safeguards and double-check systems do you have in place to ensure residents receive the correct dosages on time?
- 6How does the facility ensure the security of personal belongings and valuables, especially given the concerns some families have raised about items going missing?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff is always professional and dedicated to helping everyone get better.”
“The nurse Thomas is so kind and very attentive to his patients. He took good care of my family member even when they were difficult.”
“My grandmother has aggressive cancer... This facility has zero bedside manner, lacks in cleanliness, can’t figure out medications at all or on time which is so important,has terrible communication in all ways verbal, in person, no one ever answers the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring compliance issues with families filing multiple complaints that triggered federal inspections. The most persistent problems involve infection control (cited three times), resident rights and grievance procedures, and care planning. Recent complaints in 2026 raised serious concerns about abuse reporting and facility administration that remain under correction plans, while earlier issues from 2021-2025 appear to have been resolved.
Mar 27, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jan 30, 2026Complaint5
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 16, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nov 3, 2022Routine6
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 20, 2021Routine11
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Vivo Healthcare Gandy
for profit
Chain Affiliation
Vivo Healthcare
15 facilities nationwide
Chain avg rating: 1.9/5 · Rank 2 of 13 (Best)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit gandyhc.com
Medicare data downloads
Original nursing home datasets
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