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Nursing HomeMedicaid Investigative

Vivo Healthcare Gandy

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4610 S Manhattan Ave, South Tampa · Tampa, FL 33611160 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 135 Google reviews

5
4
3
2
1
Vivo Healthcare Gandy Nursing Home in Tampa, FL — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (12 vs median 6.0)

Below average in FL · Below recommended RN staffing · Best in PLAINVIEW HEALTHCARE PARTNERS chain · No penalties on record

Source: Medicare data

What this means for your family

While the facility's rehabilitation therapy team is frequently praised, the recurring reports of neglect, hygiene issues, and poor communication are significant red flags. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings and speaking directly with current residents' families to verify if the care quality remains consistent.

Google Reviews

Google Reviews

135 reviews on Google
Vivo Healthcare Gandy (formerly Gandy Crossing) receives highly polarized feedback, with many families praising the physical therapy department and specific staff members, while others report severe neglect and communication failures. While some visitors describe a clean, welcoming environment with improved dining, a significant number of reviews detail distressing incidents involving hygiene, medication errors, and difficulty reaching staff. Families should be aware of the stark contrast between the positive rehabilitation experiences and the reports of systemic neglect.

Quality Themes

Tap a score for details
Food7.0Staff4.0Clean4.0Activities5.0Meds2.0MemoryN/AComms2.0Value3.0

Strengths

  • Highly effective physical therapy team
  • Clean, well-maintained facility areas
  • Attentive and caring individual nursing staff
  • Improved menu quality and dining experience

Concerns

  • Neglect and poor hygiene (unbathed patients, soiled linens) (mentioned by 12 reviewers)
  • Unresponsive staff and long wait times for call lights (mentioned by 8 reviewers)
  • Poor communication and difficulty reaching administration (mentioned by 7 reviewers)
  • Medication management errors or delays (mentioned by 4 reviewers)
  • Theft or loss of personal belongings (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(1)'20(5)'22(22)'24(16)'26(2)

Distribution · 140 analyzed

5
85
4
4
3
5
2
4
1
42
36 reviews posted between Feb 13, 2023Feb 17, 2023 · 36 were 5-star
10 reviews posted between Feb 19, 2023Feb 25, 2023 · 10 were 5-star

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding response times, what specific protocols are in place to ensure call lights are answered promptly during night and weekend shifts?
  • 2I noticed some concerns regarding hygiene and laundry; could you walk me through your daily schedule for room cleaning and assistance with personal grooming?
  • 3With your physical therapy team being a noted strength, how do you integrate those services into the daily routine for residents who need ongoing mobility support?
  • 4What is your current process for communicating updates or changes in a resident's condition to family members, and who is our primary point of contact for administrative questions?
  • 5Regarding medication management, what safeguards and double-check systems do you have in place to ensure residents receive the correct dosages on time?
  • 6How does the facility ensure the security of personal belongings and valuables, especially given the concerns some families have raised about items going missing?

Personalized based on this facility's data


Key Review Excerpts

The therapy staff is always professional and dedicated to helping everyone get better.

Rehab patient · 2023★★★★★

The nurse Thomas is so kind and very attentive to his patients. He took good care of my family member even when they were difficult.

Long-term resident's family · 2022☆☆☆☆

My grandmother has aggressive cancer... This facility has zero bedside manner, lacks in cleanliness, can’t figure out medications at all or on time which is so important,has terrible communication in all ways verbal, in person, no one ever answers the phone.

Long-term resident's family · 2023☆☆☆☆
Source: 135 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
82%
Registered nurses for medical care
Total Nursing
3.78hrs
92%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

16

measures

Worse Than Avg

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.4%
FL
8.7%
Hillsborough
11.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
19.4%
FL
11.5%
Hillsborough
16.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.3%
FL
10.6%
Hillsborough
13.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.5%
FL
15.0%
Hillsborough
18.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
12.1%
FL
4.1%
Hillsborough
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
14.4%
FL
9.1%
Hillsborough
13.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
FL
94.8%
Hillsborough
95.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
79.7%
FL
94.7%
Hillsborough
93.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
FL
1.5%
Hillsborough
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Well above state avg (7.3)
6 complaint-triggered

This facility has recurring compliance issues with families filing multiple complaints that triggered federal inspections. The most persistent problems involve infection control (cited three times), resident rights and grievance procedures, and care planning. Recent complaints in 2026 raised serious concerns about abuse reporting and facility administration that remain under correction plans, while earlier issues from 2021-2025 appear to have been resolved.

Mar 27, 2026Complaint
1
0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Jan 30, 2026Complaint
5
0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jan 16, 2025Routine
8
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Nov 3, 2022Routine
6
0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

May 20, 2021Routine
11
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vivo Healthcare Gandy

Organization Type

for profit

Chain Affiliation

Chain Name

Vivo Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 1.9/5 · Rank 2 of 13 (Best)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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