Vista Pacifica Center
Strong Medicare quality ratings; families often praise kind and respectful nursing staff in certain instances. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While some staff members are noted for their kindness, the facility has documented histories of serious safety concerns, including frequent falls and allegations of medical neglect. Families should prioritize a physical inspection and ask specific questions regarding how they manage residents with cognitive impairments and how they prevent falls.
Google Reviews
Google Reviews
13 reviews on Google“Families should exercise extreme caution due to serious allegations regarding resident rights violations, medical neglect, and unsafe fall prevention. While some visitors report seeing kind and respectful treatment from certain nurses, there are deeply concerning reports of staff ignoring physical pain and failing to supervise residents properly.”
Quality Themes
Tap a score for detailsStrengths
- Kind and respectful nursing staff in certain instances
- Staff showing humanity and care toward specific residents
Concerns
- Medical neglect and failure to address physical pain
- Violation of resident rights and improper feeding practices
- Inadequate supervision leading to frequent falls and ER visits
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard some wonderful things about the kindness and humanity of your nursing staff; how do you foster that culture of respect among the team?
- 2What specific protocols are in place to ensure residents' physical pain is monitored and addressed promptly by the medical team?
- 3How does the facility manage resident supervision to ensure safety and prevent falls, especially during the night or during transitions?
- 4Could you tell me more about the dining experience, specifically how meals are prepared and how you ensure nutritional needs are met?
- 5What is the best way for families to stay updated on a resident's daily care and any changes in their health status?
- 6What kind of daily activities or social engagement opportunities are available to keep residents active and connected to the community?
Personalized based on this facility's data
Key Review Excerpts
“when I come visit the nurses that bring him out all seem very kind and treat Arturo with love and respect not like a chore but like sometimg that is in them andI appreciate all their effort and humanity...”
“They let my mother develop Liver Failure because they refused to believe her when she was in Pain and Discomfort because they said "She is Schizophrenic, she says random things."”
“This place violates all residents rights. I have watched them force feed residents and watch tv in the "living room" after denying them their right to go back to their room to rest.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vista Pacifica Center shows significant compliance concerns with 45 deficiencies across 9 surveys, including families filing complaints that triggered additional inspections. The facility has recurring issues with nutrition and dietary services, infection control, and medication management. While all deficiencies show correction dates, the pattern of repeated violations in key care areas, particularly the multiple complaint-driven investigations for serious issues like abuse reporting and infection control, suggests ongoing challenges with consistent quality care that families should carefully consider.
May 5, 2025Routine9
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 21, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 14, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 8, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Sep 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 17, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Vista Pacifica Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit vistapacificaent.com
Medicare data downloads
Original nursing home datasets
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