Jurupa Hills Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 99 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · $60,945 in fines
What this means for your family
This facility is an excellent choice for intensive physical therapy and rehabilitation, as many patients report significant recovery milestones. However, because of documented concerns regarding medication timing and hygiene, you should perform unannounced visits to ensure your loved one's basic care needs are being met consistently.
Google Reviews
Google Reviews
99 reviews on Google“Families considering Jurupa Hills Post Acute will find a facility highly praised for its exceptional physical therapy team and a nursing staff that many describe as warm and caring. However, there are serious, recurring allegations regarding medical neglect, such as improper medication administration and hygiene issues, which should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehabilitation
- Friendly and attentive nursing staff
- Clean and well-maintained facility
- Welcoming and supportive environment
Concerns
- Allegations of medical neglect and hygiene issues (mentioned by 3 reviewers)
- Difficulty communicating with the facility via phone (mentioned by 2 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
The owner relies heavily on a library of templated responses that vary slightly depending on whether the review is positive or negative. While they occasionally use the reviewer's name, the core of the message is often a repetitive corporate statement about 'delivering high quality care' or 'striving for satisfaction.'
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab programs here; could you tell us more about how that process works for new residents?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 3How does the nursing team communicate important health updates or changes in condition to family members to ensure we are always in the loop?
- 4What steps are taken to maintain high standards of personal hygiene and room cleanliness for all residents?
- 5Can you describe what a typical day looks like for residents in terms of social activities and community engagement?
- 6In the event of a medical emergency during the night, what is the immediate procedure for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“Therapy has the most amazing team and where able to get me back on my feet . Really clean facility .”
“The staff is so very patient with him. We moved to Jurupa from Haven because of Jurupas emphasis on physical therapy which is what my loved one needed and wasn’t getting at Haven.”
“The staff were wonderful and caring. Medical team diagnosed what my friend needed to be concerned on her health. The quality of cares is so amazing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jurupa Hills Post Acute has concerning patterns with families filing 22 complaints that triggered federal inspections, revealing 67 deficiencies across 19 surveys. The most recurring problems involve appropriate medical care and treatment, medication management, and accident prevention. While most issues show correction dates, one recent treatment deficiency from January 2026 remains uncorrected, and problems persist across multiple years indicating ongoing quality concerns.
Apr 8, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 8, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 7, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 23, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Sep 11, 2024
$34,132
Fine
Jun 5, 2024
$16,777
Fine
Mar 29, 2024
$10,036
Ownership & Operations
Who Operates This Facility
Jurupa Hills Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 185 of 260
Ownership & Management
Owners
Providence Group of Southern California LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit jurupahillspa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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