Vista Manor Nursing Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 164 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab success stories are frequent and impressive. However, if your loved one has complex medical needs requiring constant monitoring, you should closely observe the responsiveness of the night staff and inquire about their protocols for managing critical changes in condition.
Google Reviews
Google Reviews
164 reviews on Google“Vista Manor Nursing Center is highly regarded for its exceptional rehabilitation and physical therapy services, with many families reporting significant recovery progress. The facility is frequently praised for its cleanliness and a warm, professional nursing staff that treats residents with dignity. However, some families have raised serious concerns regarding medical neglect in critical situations and inconsistent food quality.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Welcoming and professional administration
Concerns
- Serious allegations of medical neglect and lack of responsiveness in critical care (mentioned by 2 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
- Communication gaps between caregivers and families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 166 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to detailed reviews, specifically acknowledging staff members by name and addressing specific patient stories. However, they rely on repetitive, templated phrases for reviews that lack text.
Questions for Your Tour
- 1I noticed the administration is very active in responding to feedback online; how do you typically involve families in the care planning process to ensure we are always on the same page?
- 2Since your therapy services are so highly regarded, could you tell me more about how the physical and occupational therapy teams work with residents to maintain their independence?
- 3How does the dining team ensure that meals are served at the right temperature and that the menu stays varied and appetizing for everyone?
- 4In the event of a medical emergency or a sudden change in a resident's condition during the night, what is the specific protocol for notifying the family?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
- 6With the high standard of cleanliness noted by many visitors, how does the facility manage daily upkeep and sanitation in the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists told her they would help her walk again. She had her doubts. But they didn't. Always very positive and encouraging her everyday. And they were right. Yesterday she took her first 5 steps.”
“The facility is clean, the staff is friendly, and the environment is healing. I would recommend this facility to any loved one.”
“This is the FIRST facility that doesn't smell like urine. The cleanest I've been in. And the quietest.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vista Manor shows recurring problems across multiple surveys, with infection control, medication management, and fire safety being the most persistent issues appearing in every inspection from 2019-2024. While all deficiencies have correction dates, the pattern of repeated violations in critical areas like infection prevention and medication error rates suggests systemic challenges, and one family filed a complaint about infection control practices.
Jul 9, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 11, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Oct 7, 2022Routine19
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 19, 2019Routine14
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Vista Manor Nursing Center
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 33 (Best)
Ownership & Management
Owners
Mastrocola, Lois
Owner
Olds, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
164 reviews from families & visitors
Official Website
Visit lifegen.net
Medicare data downloads
Original nursing home datasets
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