Canyon Springs Post-Acute
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation needs, particularly for patients recovering from hip or neurological injuries, due to their highly skilled therapy team. However, families must be vigilant and maintain frequent communication with the nursing staff to ensure medication protocols and hygiene standards are strictly met, as some past reviews highlight significant lapses in these areas.
Google Reviews
Google Reviews
59 reviews on Google“Families can expect a highly skilled rehabilitation and nursing team that is frequently praised for its compassion, professionalism, and ability to help patients recover from major injuries like hip fractures and strokes. However, there are serious, critical allegations regarding medical neglect and medication errors that must be addressed with management. While many praise the cleanliness and friendly atmosphere, some reviewers have noted issues with hallway congestion and inconsistent hygiene supplies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent rehabilitation and physical therapy services
- Multilingual staff (Vietnamese, Chinese, Tagalogue, Spanish)
- Clean and well-maintained facility
- Professional and helpful social workers
Concerns
- Allegations of medical neglect and medication errors (mentioned by 2 reviewers)
- Inconsistent hygiene and cleanliness (smell/towels) (mentioned by 2 reviewers)
- Patients residing in corridors/hallways
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details from the reviews. They use empathy to address negative feedback and express gratitude for positive testimonials.
Questions for Your Tour
- 1With your team being so multilingual, how do you ensure that residents who speak Vietnamese, Chinese, Tagalog, or Spanish feel fully included in their care plans?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on time every day?
- 3How do you manage resident placement to ensure everyone has a comfortable private room and that hallways remain clear for movement?
- 4Can you tell me more about the specific rehabilitation and physical therapy programs available for residents working on their mobility?
- 5What is your process for maintaining consistent cleanliness and freshness in the resident rooms and common areas?
- 6In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was attentive, caring and good in what they do. My mother got well and still active and happy at 90 years old.”
“They forgot to give her life saving lung medication for three days and she died after complaining that she can't breathe for four days.”
“The care team was outstanding at getting being able to get her to tolerate walking again. She has been home and doing great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Canyon Springs Post-Acute has significant ongoing issues across multiple surveys, with families filing 17 complaints that triggered federal inspections. The facility consistently struggles with medication management, care planning, and fire safety systems, with many of the same problems recurring across recent surveys from 2021 through 2025. While the facility reports correcting deficiencies, the pattern of repeated violations in core care areas raises concerns about sustained quality improvements.
Dec 8, 2025Complaint1
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 9, 2025Routine29
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Apr 30, 2025Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jan 6, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Canyon Springs Post-Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 141 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit canyonspringspostacute.com
Medicare data downloads
Original nursing home datasets
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