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Nursing HomeMedicaid Top Rated

Virginia Veterans Care Center

Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.

4550 Shenandoah Ave N W, Roanoke, VA 24017180 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 42 Google reviews

5
4
3
2
1
Virginia Veterans Care Center Nursing Home in Roanoke, VA — Street View
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What this means for your family

This facility is highly regarded for its cleanliness, community atmosphere, and effective rehabilitation therapy. However, families should be proactive in requesting regular care plan meetings and monitoring their loved one's health status closely, as some reviewers have reported gaps in communication and medical responsiveness.

Google Reviews

Google Reviews

42 reviews on Google
The Virginia Veterans Care Center receives high praise for its compassionate staff, clean environment, and effective rehabilitation services. However, some families have raised serious concerns regarding inconsistent medical oversight, poor communication regarding care plans, and recurring dissatisfaction with the quality and variety of the food.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0Activities9.0MedsN/AMemory9.0Comms5.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation and recovery support
  • Active engagement with veterans and families

Concerns

  • Poor communication regarding patient care plans (mentioned by 2 reviewers)
  • Dissatisfaction with food quality and menu variety (mentioned by 2 reviewers)
  • Inconsistent medical attention or failure to address health issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(1)'19(2)'22(6)'24(9)'26(1)

Distribution · 40 analyzed

5
30
4
6
3
1
2
2
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how friendly and compassionate the nursing staff is here; how do you foster that culture of care with your team?
  • 2What is the process for keeping family members updated on changes to a resident's care plan to ensure we are always on the same page?
  • 3Could you tell us more about the daily dining experience, specifically regarding menu variety and how you incorporate resident preferences?
  • 4In the event of a medical emergency or a sudden change in health status during the night, what is the protocol for ensuring immediate attention?
  • 5What kind of daily activities or social engagements are available to help our veteran feel connected to the community here?
  • 6We are impressed by the high cleanliness standards of the facility; how do you manage the upkeep of the resident rooms and common areas?

Personalized based on this facility's data


Key Review Excerpts

He had a hospital stay and told them he needed to leave and go back to be with the people who actually cared about him.

Memory care family member · 2025★★★★★

My husband entered VVCC on a stretcher. He could not stand or walk. On 8/29/13, he left VVCC walking and entered the car under his own power.

Long-term resident's family · 2013★★★★★

Staff very mute with family regarding plan of care and treatment. Appears not to be a team effort.

Long-term resident's family · 2022★★☆☆☆
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
89%
Registered nurses for medical care
Total Nursing
3.94hrs
96%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%
Roanoke city
20.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VA
94.0%
Roanoke city
81.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
15.5%
VA
14.2%
Roanoke city
12.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
VA
91.0%
Roanoke city
88.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
VA
22.0%
Roanoke city
24.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
4.9%
VA
5.0%
Roanoke city
4.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
79.8%
VA
73.6%
Roanoke city
61.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.9%
Better than Avg
Here
91.9%
US
81.8%
VA
73.9%
Roanoke city
72.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.7%
Worse than Avg
Here
6.7%
US
1.6%
VA
1.2%
Roanoke city
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (14.5)

Virginia Veterans Care Center shows recurring deficiencies across fire safety systems and medication management in all three surveys from 2018-2022. While the facility has addressed issues with correction dates, problems with sprinkler systems, fire alarms, and pharmacy services have persisted over multiple years. The facility has received waivers for some safety requirements, suggesting ongoing infrastructure challenges that families should consider.

Jan 27, 2022Routine
10
0363Potential for harm · Widespread

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · Widespread

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0353Potential for harm · Pattern

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · Pattern

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

May 23, 2019Routine
7
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 22, 2018Routine
11
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0645Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Ownership & Operations

Who Operates This Facility

Owner / Operator

Virginia Veterans Care Center

Organization Type

government

Ownership & Management

Owners

Virginia Veterans Care Center

Owner · Organization

Key personnel

Barnes, ToddOfficer / DirectorBarnes, ToddManagerBarnes, ToddAdp of the SnfJones, EzekielAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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