Virginia Veterans Care Center
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 42 Google reviews

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What this means for your family
This facility is highly regarded for its cleanliness, community atmosphere, and effective rehabilitation therapy. However, families should be proactive in requesting regular care plan meetings and monitoring their loved one's health status closely, as some reviewers have reported gaps in communication and medical responsiveness.
Google Reviews
Google Reviews
42 reviews on Google“The Virginia Veterans Care Center receives high praise for its compassionate staff, clean environment, and effective rehabilitation services. However, some families have raised serious concerns regarding inconsistent medical oversight, poor communication regarding care plans, and recurring dissatisfaction with the quality and variety of the food.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and recovery support
- Active engagement with veterans and families
Concerns
- Poor communication regarding patient care plans (mentioned by 2 reviewers)
- Dissatisfaction with food quality and menu variety (mentioned by 2 reviewers)
- Inconsistent medical attention or failure to address health issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how friendly and compassionate the nursing staff is here; how do you foster that culture of care with your team?
- 2What is the process for keeping family members updated on changes to a resident's care plan to ensure we are always on the same page?
- 3Could you tell us more about the daily dining experience, specifically regarding menu variety and how you incorporate resident preferences?
- 4In the event of a medical emergency or a sudden change in health status during the night, what is the protocol for ensuring immediate attention?
- 5What kind of daily activities or social engagements are available to help our veteran feel connected to the community here?
- 6We are impressed by the high cleanliness standards of the facility; how do you manage the upkeep of the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“He had a hospital stay and told them he needed to leave and go back to be with the people who actually cared about him.”
“My husband entered VVCC on a stretcher. He could not stand or walk. On 8/29/13, he left VVCC walking and entered the car under his own power.”
“Staff very mute with family regarding plan of care and treatment. Appears not to be a team effort.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Virginia Veterans Care Center shows recurring deficiencies across fire safety systems and medication management in all three surveys from 2018-2022. While the facility has addressed issues with correction dates, problems with sprinkler systems, fire alarms, and pharmacy services have persisted over multiple years. The facility has received waivers for some safety requirements, suggesting ongoing infrastructure challenges that families should consider.
Jan 27, 2022Routine10
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
May 23, 2019Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 22, 2018Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Ownership & Operations
Who Operates This Facility
Virginia Veterans Care Center
government
Ownership & Management
Owners
Virginia Veterans Care Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit dvs.virginia.gov
Medicare data downloads
Original nursing home datasets
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