Brandon Oaks
Families consistently rate this highly — reviewers highlight friendly and upbeat staff. Schedule a visit to confirm the fit.
based on 8 Google reviews
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What this means for your family
This facility has a long history of excellent service, particularly regarding staff friendliness and resident activities. However, due to ongoing major renovations, you should visit in person to assess current cleanliness and ensure the construction dust and altered dining arrangements are acceptable for your loved one.
Google Reviews
Google Reviews
8 reviews analyzed“Families should be aware that while long-term residents have historically praised the friendly staff and delicious meals, recent reviews highlight significant disruptions due to major renovations. Current concerns include construction-related dust, difficulty navigating the facility, and changes to dining areas that some find unsanitary.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and upbeat staff
- Delicious meal quality
- Engaging activities and trips
- Pleasant apartment living
Concerns
- Facility accessibility and cleanliness issues due to construction
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the staff engages with residents; how do you ensure that same upbeat energy is maintained during shift changes?
- 2We've heard great things about the meal quality here—could you tell us more about how the menus are planned and if there are options for specific dietary needs?
- 3With the recent construction happening on-site, what steps are being taken to ensure the facility remains clean and easily accessible for residents?
- 4Could you describe some of the recent outings or engaging activities that the residents have been enjoying lately?
- 5How does the team manage medical emergencies or sudden changes in health, especially for those in the memory care wing?
- 6How do you handle communication with families if a resident has a change in their care plan or a specific incident occurs?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful and ready to help with anything. It's exceeded our expectations.”
“Our apartment is fantastic and everyone we have really met are friendly. We are enjoying the activities and trips, and the meals are delicious.”
“Horrible place for loved ones. Brandon Oaks allowed place to deteriorate to the point that they tore the place apart to fix it. Main facility is an absolute mess.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Jan 13, 2026ComplaintCleanReport
Type of inspection: Complaint 64584 Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/13/2026 from 12:00 PM to 12:45 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 12/08/2025 regarding allegations in the area(s) of: STAFFING AND SUPERVISION RESIDENT CARE AND RELATED SERVICES BUILDINGS AND GROUNDS Number of residents present at the facility at the beginning of the inspection: 37 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: N/A Number of staff records reviewed: N/A Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 1 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector, at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
May 5, 2025RoutineCleanReport
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/05/2025 from 08:30 AM to 01:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 37 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 4 Observations by licensing inspector: N/A Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
May 22, 2024Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 05/22/2024 from 08:30 AM until 02:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on record review and observation, the facility failed to implement a portion of its medication management plan, specifically regarding methods for monitoring medication administration and the effective use of medication administration records ( MAR
Based on observation and staff interview, the facility failed to ensure that a medicine cabinet, container, or compartment that is used for storage of facility-administered medications and dietary supplements prescribed for residents is locked and the individual responsible for medication administration shall keep the keys to the storage area on his/her person. EVIDENCE: 1. During the medication pass observation on 05/22/2024, the date of inspection, at approximately 09:30 AM, this LI observed staff 1 in the hallway preparing medications to administer to resident 4 in his room. After all scheduled medications for resident 4 were dispensed into the medication cup, staff 1 entered the room for resident 4 as this LI was finishing taking notes. As this LI looked up from notes, it was observed that the medication cart that was used to prepare the medications for resident 4 was left unlocked when staff 1 entered his room. This LI pressed in the lock to secure the cart before entering resident 4?s room to observe the medication pass. Upon exiting the resident?s room, this LI informed staff 1 that she had left the medication cart unlocked when she walked away. Staff 1 indicated that she thought she had locked it before she left. 2. While staff 1 finished administering medications on the rest of the same hall, this LI returned to the nurse?s station area on the same floor to perform medication cart audits of the two carts that were stationary at that location. As this LI approached the medication cart that is designated for rooms 526-540, this LI observed the keys laying on top of that cart in the plastic basket and that the cart was unlocked; therefore, this LI began the audit for that cart. While performing that audit, staff 1 returned with the third medication cart and this LI informed her that when this LI approached it, the keys were laying on top of the cart that is designated for rooms 526-540 and that it was unlocked.
Based on observation, staff interview, and the regulations for GENERAL PROCEDURES AND INFORMATION FOR LICENSURE, the facility failed to ensure that the findings of the most recent facility inspection were posted on the premises. EVIDENCE: 1. While performing the physical plant observation on the date of inspection, this LI observed that the yellow Acknowledgment of Inspection form, dated 06/14/2023, was posted in a clear plastic sleeve in the common area outside of the dining room; however, the actual results (violations) of that inspection were not posted. 2. The interview at that time with staff 4 did not result in locating the posted results of the 06/14/2023 inspection within the facility.
Jun 14, 2023Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/14/2023 from 08:30 AM until 02:30 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Holly Copeland, Licensing Inspector at 540-309-5982 or by email at holly.copeland@dss.virginia.gov
Based on observation, the facility failed to ensure that medications were stored in a locked area. EVIDENCE: On the date of inspection at 08:45 AM, LI and collateral 1 observed an unlocked cart containing medications to be sitting inside of the open conference room that was being utilized for the inspection. There were no staff observed around the cart. Staff 5 was also brought in to observe the unlocked cart.
Based on observation during a tour of the building, the facility failed to store cleaning supplies and other hazardous materials in a locked area. EVIDENCE: 1. At approximately 9:18AM during on-site inspection, collateral 1 noted that the door to the housekeeping room on the third floor was unlocked and unattended. Collateral 1 noted a container of Diversey tile and grout rejuvenator and a container of Diversey sanitizer located in the bottom of the gray cabinet located in the back corner of the room. 2. At approximately 12:19PM, collateral 1 noted that the door to the housekeeping room on the third floor was still unlocked and unattended and the two aforementioned items were still located in the gray cabinet.
Aug 23, 2022RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/23/2022, 9:10 am to 9:55 am The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 7/29/2022 regarding allegations in the area(s) of: Resident Care and Related Services. Number of residents present at the facility at the beginning of the inspection: 38 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of interviews conducted with residents: one attempted Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Susan Mallory, Licensing Inspector at (540) 309-3043 or by email at susan.mallory@dss.virginia.gov
Jun 6, 2022Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 6/6/2022, 8:45 am to 2 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 30 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 7 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Susan Mallory, Licensing Inspector at (540) 309-3043 or by email at susan.mallory@dss.virginia.gov
Based on staff record review, the facility failed to have some required information in the record for private duty personnel. EVIDENCE: 1. The record for staff 4, who is a private duty companion for resident 7, lacks information regarding information on the type and frequency of the services to be delivered to the resident by private duty personnel.
Based on staff record review, the facility failed to ensure a new direct care staff person had first aid training within 60 days of hire. EVIDENCE: 1. Staff 2, who was employed on 11/9/2022, obtained first aid training on 2/24/2022. This was noted on 6/6/2022.
Based on observation and resident record review, the facility failed to administer medications within one hour of the scheduled time. EVIDENCE: 1. Resident 2 had several medications scheduled to be administered at 8 am, and on the day of the inspection, they were administered at 9:35 am. The medications were: Lisinopril, Magnesium Oxide, Aspirin, Calcium, and Eye Multivitamins.
Jun 9, 2021Routine
This inspection was conducted by licensing staff using an alternate remote protocol necessary due to a state of emergency health pandemic declared by the Governor of Virginia. A renewal inspection was initiated on 6/10/2021 and concluded on 6/11/2021. The Administrator was contacted by telephone to initiate the inspection. The Administrator reported that the current census was 39. The inspector emailed the Administrator a list of items required to complete the inspection. The inspector reviewed three (3) resident records, three (3) staff records, staff schedules, fire drill records, background check review on new staff, health care oversight report, fire inspection report, health department report, medication management plan, and infection control policy submitted by the facility to ensure documentation was complete. Information gathered during the inspection determined non-compliance(s) with applicable standards or law, and violations were documented on the violation notice issued to the facility.
Based on document review, the facility's infection control plan did not fully address a required section of the plan. EVIDENCE: 1. The part of the facility's plan entitled INJECTABLE MEDICATION ADMINISTRATION does not address the use of safe injection practices and other procedures where the potential for exposure to blood or body fluids exists.
Based on resident record review, the facility failed to complete uniform assessment instruments ( UAI
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