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Nursing HomeMedicaid Top Rated

Brandon Oaks Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

3837 Brandon Avenue, Roanoke, VA 2401862 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 30 Google reviews

5
4
3
2
1
Brandon Oaks Nursing and Rehabilitation Center Nursing Home in Roanoke, VA — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and effective rehabilitation programs, making it a strong candidate for recovery. However, given recent reports of construction-related cleanliness issues and administrative inconsistencies, we recommend touring the facility specifically to check the current state of the environment and asking for clear, written policies regarding admissions criteria.

Google Reviews

Google Reviews

30 reviews on Google
Brandon Oaks Nursing and Rehabilitation Center receives high praise for its professional, compassionate staff and effective rehabilitation services, with many families noting that their loved ones felt treated like family. However, recent reviews highlight significant concerns regarding facility maintenance, unsanitary conditions during construction, and inconsistent administrative communication regarding admissions.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean6.0Activities9.0MedsN/AMemory10.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and comfortable private rooms
  • Strong sense of community and family atmosphere

Concerns

  • Facility deterioration and ongoing construction issues
  • Unsanitary conditions and poor staff attentiveness
  • Inconsistent or misleading communication regarding admissions

Rating Trends

Tap a year to see what changed

234'16(1)'19(5)'22(1)'24(4)'26(2)

Distribution · 32 analyzed

5
30
4
0
3
0
2
0
1
2

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With the facility currently undergoing construction, what steps are you taking to ensure the environment remains comfortable and safe for residents during this time?
  • 2I noticed the facility has a 5-star staffing rating; how do you maintain such consistent engagement and attentiveness during daily care routines?
  • 3Regarding the recent health inspection findings, could you explain the improvements you have implemented to address those specific areas?
  • 4I see that you engage with family feedback online; what is your preferred process for keeping families updated on their loved one's care and any facility changes?
  • 5Given the strong sense of community mentioned by others, what are some of the most popular daily activities or social events that help residents feel at home here?
  • 6How does your nursing and rehabilitation team coordinate to ensure that medical needs are handled promptly, especially during transitions between shifts?

Personalized based on this facility's data


Key Review Excerpts

The nursing, therapy, and support staff are experienced professionals who really care and treat you like family. The accommodations are excellent and each patient has their own room.

Long-term resident's family · 2023★★★★★

The staff have been absolutely awesome and the care has been top notch. The facility is bright and cheerful. Her room is quite comfortable. I am so glad that she has been able to recover there.

Rehab patient's family · 2026★★★★★

The ladies in Unit 2 were amazing! They 'loved on' my Dad and treated him just like he was their own Dad. I live about 5 hours away. They gave me such peace of mind.

Long-term resident's family · 2019★★★★★
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.93hrs
OK
Registered nurses for medical care
Total Nursing
5.72hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.5%
VA
20.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
14.4%
VA
15.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
15.3%
VA
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
15.5%
VA
14.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
93.4%
VA
91.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (14.5)
1 complaint-triggered

Brandon Oaks has recurring problems with fire safety systems and food safety across all three surveys, with families filing at least one complaint that triggered a federal inspection regarding medication management. The facility shows persistent issues with emergency lighting, fire alarms, and food handling that have appeared multiple times despite reported corrections. All deficiencies have correction dates, but the pattern of repeated violations in critical safety areas warrants careful consideration during any visit.

Sep 8, 2023Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0932Potential for harm · IsolatedCorrected

Smoke Deficiencies

Meet other general requirements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Sep 8, 2023Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 24, 2021Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0352Potential for harm · PatternCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

Feb 27, 2020Routine
14
0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brandon Oaks Nursing and Rehabilitation Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Duran-Ballen, J EstebanOfficer / DirectorDowns, CharlesOfficer / DirectorHicklin, JenniferOfficer / DirectorVirginia Lutheran Homes, INC.ManagerDowns, CharlesManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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