Brandon Oaks Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 30 Google reviews

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What this means for your family
This facility is highly regarded for its compassionate staff and effective rehabilitation programs, making it a strong candidate for recovery. However, given recent reports of construction-related cleanliness issues and administrative inconsistencies, we recommend touring the facility specifically to check the current state of the environment and asking for clear, written policies regarding admissions criteria.
Google Reviews
Google Reviews
30 reviews on Google“Brandon Oaks Nursing and Rehabilitation Center receives high praise for its professional, compassionate staff and effective rehabilitation services, with many families noting that their loved ones felt treated like family. However, recent reviews highlight significant concerns regarding facility maintenance, unsanitary conditions during construction, and inconsistent administrative communication regarding admissions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and comfortable private rooms
- Strong sense of community and family atmosphere
Concerns
- Facility deterioration and ongoing construction issues
- Unsanitary conditions and poor staff attentiveness
- Inconsistent or misleading communication regarding admissions
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility currently undergoing construction, what steps are you taking to ensure the environment remains comfortable and safe for residents during this time?
- 2I noticed the facility has a 5-star staffing rating; how do you maintain such consistent engagement and attentiveness during daily care routines?
- 3Regarding the recent health inspection findings, could you explain the improvements you have implemented to address those specific areas?
- 4I see that you engage with family feedback online; what is your preferred process for keeping families updated on their loved one's care and any facility changes?
- 5Given the strong sense of community mentioned by others, what are some of the most popular daily activities or social events that help residents feel at home here?
- 6How does your nursing and rehabilitation team coordinate to ensure that medical needs are handled promptly, especially during transitions between shifts?
Personalized based on this facility's data
Key Review Excerpts
“The nursing, therapy, and support staff are experienced professionals who really care and treat you like family. The accommodations are excellent and each patient has their own room.”
“The staff have been absolutely awesome and the care has been top notch. The facility is bright and cheerful. Her room is quite comfortable. I am so glad that she has been able to recover there.”
“The ladies in Unit 2 were amazing! They 'loved on' my Dad and treated him just like he was their own Dad. I live about 5 hours away. They gave me such peace of mind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brandon Oaks has recurring problems with fire safety systems and food safety across all three surveys, with families filing at least one complaint that triggered a federal inspection regarding medication management. The facility shows persistent issues with emergency lighting, fire alarms, and food handling that have appeared multiple times despite reported corrections. All deficiencies have correction dates, but the pattern of repeated violations in critical safety areas warrants careful consideration during any visit.
Sep 8, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Sep 8, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 24, 2021Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Feb 27, 2020Routine14
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Brandon Oaks Nursing and Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit brandonoaks.net
Medicare data downloads
Original nursing home datasets
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