Salem Health & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 708 Google reviews
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What this means for your family
Salem Health & Rehabilitation falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include kind and professional nursing/therapy staff. Some reviewers note concerns about unpleasant odors and lack of cleanliness in rooms/hallways (mentioned by 4 reviewers). A personal tour and conversation with current residents' families will give you the best picture of daily life here.
Google Reviews
Google Reviews
708 reviews on Google“Families considering Salem Health & Rehabilitation will find a facility with highly praised nursing and therapy staff, specifically noted for their kindness and professionalism during rehabilitation. However, there are significant and recurring reports regarding facility cleanliness, including odors of urine and presence of pests, as well as concerns regarding responsiveness to call lights.”
Quality Themes
Strengths
- Kind and professional nursing/therapy staff
- Effective physical and occupational therapy results
- Welcoming front desk and administrative personnel
- Engaging resident social activities
Concerns
- Unpleasant odors and lack of cleanliness in rooms/hallways (mentioned by 4 reviewers)
- Staff unresponsiveness to call lights or patient needs (mentioned by 3 reviewers)
- Presence of pests (cockroaches/roaches) (mentioned by 2 reviewers)
- Inconsistent food quality and availability (mentioned by 2 reviewers)
Rating Trends
Distribution · 218 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you incorporate that family input into your daily operations?
- 2With a large capacity of 240 residents, what specific protocols do you have in place to ensure that call lights are answered promptly and resident needs are met consistently?
- 3I’ve read great things about your therapy team, but could you walk me through your current housekeeping schedule and how you maintain room cleanliness and sanitation standards?
- 4Given the feedback regarding dining experiences, what steps are you taking to improve the consistency and quality of the meals served to residents?
- 5What is your current process for monitoring and addressing pest control to ensure a comfortable living environment for everyone?
- 6Since your CMS staffing rating is currently low, how are you managing your staffing levels to ensure every resident receives the attention they require throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“My sister Anna Matz is in Salem Rehab to strengthen her body to be able to get surgery, She's going through OT & PT and I can see the results and how much she has improved, I've never been to a rehab facility that has such nice friendly staff members that seems to enjoy doing their job and helping people”
“The level of neglect and disregard for patient care my grandfather experienced here was absolutely unacceptable. From the moment he was admitted, it was even clear that cleanliness and basic standards of care were not a priority.”
“I would strongly caution anyone considering this facility. During my time witnessing care here, I repeatedly saw patients screaming for help in both their rooms and the hallways, often with no staff responding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Salem Health & Rehabilitation has significant quality concerns, with families filing 20 complaints triggering federal investigations across six surveys. The facility shows persistent problems in care planning and medical records, treatment quality, and infection control that recur across multiple years. Fire safety and building maintenance issues also appear regularly, though these appear corrected when identified. Given the pattern of family complaints about fundamental care issues, families should carefully evaluate this facility and consider alternatives.
Aug 28, 2025Complaint8
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 26, 2025Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 4, 2024Routine13
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Jun 4, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 2, 2022Routine15
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Dec 12, 2019Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Meet other general requirements that are deficient.
Ownership & Operations
Who Operates This Facility
Salem Health & Rehabilitation
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 39 of 57 (Worst)
Ownership & Management
Owners
Salem Holdings I LLC
Owner · Organization
America West LLC
Owner (parent company) · Organization
Charles 1994 & Family LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Charles 1994 LLC
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Edward 1998 LLC
Owner (parent company) · Organization
Kss 2000 Family Trust
Owner (parent company) · Organization
Ml 2000 Family Trust
Owner (parent company) · Organization
Mrv West LLC
Owner (parent company) · Organization
Redrock West LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Saul 2012 LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
708 reviews from families & visitors
Official Website
Visit salemhealthrehab.com
Medicare data downloads
Original nursing home datasets
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