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Nursing HomeMedicaid

Raleigh Court Health and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1527 Grandin Road Southwest, Roanoke, VA 24015120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 268 Google reviews

5
4
3
2
1
Raleigh Court Health and Rehabilitation Center Nursing Home in Roanoke, VA — Street View
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What this means for your family

Raleigh Court has a highly regarded therapy department that can be excellent for short-term recovery. However, the facility has recurring reports of neglect and poor communication. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's hygiene and care, and to ensure call buttons are being answered promptly.

Google Reviews

Google Reviews

268 reviews on Google
Raleigh Court Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the physical therapy department and the friendliness of the staff. However, a significant number of families report serious concerns regarding neglect, poor hygiene, inadequate staffing, and poor food quality. Prospective families should be aware of these starkly different experiences, as some visitors report a clean and welcoming environment while others describe the facility as dirty and poorly managed.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean3.0Activities9.0Meds3.0MemoryN/AComms3.0Value2.0

Strengths

  • Highly effective physical and occupational therapy
  • Friendly and welcoming nursing staff
  • Engaging activities and recreation programs
  • Responsive administrative leadership

Concerns

  • Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 7 reviewers)
  • Poor food quality and inconsistent meal service (mentioned by 6 reviewers)
  • Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
  • Dirty facility conditions (carpets, odors, general cleanliness) (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.42022(28)3.82023(32)4.52024(71)4.62025(51)4.82026(24)

Distribution · 206 analyzed

5
168
4
8
3
6
2
2
1
22

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents?
  • 2How does the facility manage daily housekeeping and linen changes to ensure every resident's room stays fresh and clean?
  • 3What is the process for ensuring call buttons are answered promptly, especially during busy meal times or overnight?
  • 4Could you describe the daily meal service and how the kitchen handles specific dietary needs or preferences?
  • 5What kind of social activities and recreation programs are available to keep residents engaged and connected with each other?
  • 6How does the nursing team communicate important medical updates or changes in condition to family members?

Personalized based on this facility's data


Key Review Excerpts

I can honestly give their staff of therapists in the P.T. Room a 10* review. Extremely helpful, courteous, friendly n very knowledgeable!

Rehab patient · 2025★★★★★

The nursing staff treated her like family and I’m sure it will be awhile before they forget her. However I have to give a 3 because of the fact her dentures were lost at the facility.

Long-term resident's family · 2025★★★☆☆

I am in awe of how this facility can remain open to take care of people. I have a loved one in their care which consists of not answering call buttons, leaving her lying in her own fecies for hours upon hours.

Long-term resident's family · 2025☆☆☆☆
Source: 268 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility79.3%
Worse than Avg
Here
79.3%
US
12.1%
VA
16.9%
Roanoke city
10.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
95.5%
VA
94.0%
Roanoke city
81.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.0%
Better than Avg
Here
98.0%
US
93.4%
VA
91.0%
Roanoke city
88.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.4%
VA
22.0%
Roanoke city
25.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
15.3%
VA
16.4%
Roanoke city
16.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
5.3%
VA
5.6%
Roanoke city
5.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.6%
Better than Avg
Here
84.6%
US
79.8%
VA
73.6%
Roanoke city
62.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Better than Avg
Here
87.8%
US
81.8%
VA
73.9%
Roanoke city
72.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
VA
1.2%
Roanoke city
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Well below state avg (14.5)
5 complaint-triggered

Families have filed complaints that triggered 5 deficiencies, indicating ongoing concerns about resident rights and care quality. The facility shows persistent problems with medication management, safety protocols, and resident rights across all surveys from 2020-2024. While deficiencies appear corrected after each survey, recurring issues in the same areas suggest systemic challenges with maintaining consistent standards of care and safety.

Aug 15, 2024Routine
6
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 15, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 22, 2024Complaint
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 19, 2022Routine
26
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · Widespread

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0211Potential for harm · Pattern

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · Pattern

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · Pattern

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · Pattern

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0355Potential for harm · Isolated

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · Isolated

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0606Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0555Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to choose his or her attending physician.

Mar 12, 2020Routine
11
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Raleigh Court Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 17 of 57

Ownership & Management

Owners

Raleigh Court Holdings I LLC

Owner · Organization

100%

Charles 1994 & Family LLC

Owner (parent company) · Organization

Charles 1994 Family Grantor Trust

Owner (parent company) · Organization

Charles 1994 LLC

Owner (parent company) · Organization

Edward 1998 Family Grantor Trust

Owner (parent company) · Organization

Edward 1998 LLC

Owner (parent company) · Organization

Kss 2000 Family Trust

Owner (parent company) · Organization

Ml 2000 Family Trust

Owner (parent company) · Organization

Redrock West LLC

Owner (parent company) · Organization

Saul 2012 Family Grantor Trust

Owner (parent company) · Organization

Saul 2012 LLC

Owner (parent company) · Organization

Key personnel

Flannagan, KorieW-2 Managing EmployeeRczbm West Manager LLCManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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