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Villas at Sunny Acres, the

Limited public data on Villas at Sunny Acres, the. Call, tour, and ask to meet current residents' families — your own impression matters most.

2515 E 104th Ave, Thornton, CO 8023336 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
3.4/5

based on 159 Google reviews

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Villas at Sunny Acres, the Assisted Living in Thornton, CO — Street View
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What this means for your family

While the memory care and therapy departments receive praise, the facility suffers from significant, recurring issues regarding communication and basic maintenance. We strongly advise families to conduct an unannounced visit, specifically checking the cleanliness of rooms and asking for a direct contact person for after-hours concerns, as many reviewers report being unable to reach staff.

Google Reviews

Google Reviews

159 reviews on Google
The Villas at Sunny Acres presents a highly polarized experience for families, with some praising the dedicated nursing staff and memory care team, while others report severe neglect and communication failures. Families frequently express frustration over unresponsive management, poor facility maintenance, and inconsistent care quality, particularly within the rehabilitation and nursing units. Prospective residents should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean4.0Activities8.0Meds2.0Memory7.0Comms2.0Value3.0

Strengths

  • Compassionate and attentive memory care staff
  • Effective physical and occupational therapy services
  • Welcoming and professional administrative team members
  • Clean and well-maintained common areas

Concerns

  • Chronic understaffing leading to long response times for call lights (mentioned by 8 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 7 reviewers)
  • Facility maintenance issues including HVAC failures and bed bugs (mentioned by 5 reviewers)
  • Inadequate room privacy (shared rooms with thin curtains) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'20(12)'22(9)'24(19)'26(21)

Distribution · 152 analyzed

5
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4
8
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1
57

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your memory care staff; how do they specifically tailor their approach to each resident's unique needs?
  • 2With the small, intimate size of the community, how do you ensure that staff are able to respond quickly to call lights throughout the day and night?
  • 3What is the current process for communicating important updates to family members, and how can we best reach the administrative team if we have a quick question?
  • 4Could you tell us more about the dining experience, specifically regarding how much variety there is in the daily menus and how much input residents have on their meals?
  • 5How is medication management handled here to ensure everything is accurate, and who is the primary point of contact for medical concerns?
  • 6What kind of daily activities or social outings are planned to help residents stay engaged with one another in the common areas?

Personalized based on this facility's data


Key Review Excerpts

The Memory Care activities team is the best team I've ever seen! They have appropriate activities and special events and are often doing something fun!

Memory care family member · 2024★★★★★

The nursing staff was very professional and efficient in caring for me, especially Stephanie, Mars, Darcia, April Eddie, Victor, James and Carolina. The dining room staff was equally helpful especially Annette.

Rehab patient · 2024★★★★★

The rehab services are horrible every time I went in there she was there for rehab services laying in the bed naked door wide open. Nobody ever worked with her.

Long-term resident's family · 2025☆☆☆☆
Source: 159 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

4total
3deficiencies
Aug 26, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Aug 26, 2025Complaint
N/A0000 & 9999

A recertification survey with complaints revisit was completed on 8/26/25 for the previous deficiency cited on 5/20/25. The residence is in compliance with all regulations surveyed. The deficiency cited for Event ZRI111 was cited prior to the regulation revision that was implemented on 8/14/25. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

May 19, 2025Complaint
N/A0000, 1780, 9999

A recertification survey with complaints #CO35404, #CO38754 was completed on 5/20/25. A deficiency was cited. Based on observation, interview and record review the facility (residence) failed to maintain a comfortable temperature throughout the residence and members' (residents' ) rooms, sufficient to accommodate the use and needs of the residents, never to fall outside the range of 68 degrees to 76 degrees Fahrenheit (F), affecting seven current residents (#2, #7, #9-#13). Findings include:On 5/20/25, during the onsite survey, areas of the residence were above 76 degrees Fahrenheit (F), and limited ventilation was circulating as follows: At 10:46 a.m., Resident #10' s room was 83 degrees F.At 10:48 a.m., the hallway was 81 degrees F within approximately one foot of a portable air conditioning (AC) unit.At 10:49 a.m., the activity room was approximately 81 degrees, three feet from the AC vent.Heating, ventilation, and air conditioning (HVAC) documents, dated 5/5/25 and 5/14/25, read in part that an HVAC company provided the residence with invoices to repair the AC unit.On 5/10/25 through 5/14/25, written grievances by Residents #2, #7, and #11-#13 read in part that the residents' rooms were uncomfortably hot due to the disrepair of the central AC. The residence staff and residents signed that the grievances were resolved on 5/19/25.On 5/19/25 and 5/20/25, during the onsite survey, Residents #2, #7, and #9-#13 stated that they were uncomfortably hot in their roo.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary. The facility was advised it must review and maintain the following processes in accordance with existing program regulations found at 10 CCR 2505-10.8.7505.F.2 Member EngagementIn consultation with Members served, Alternative Care Facility Provider Agencies shall provide social and recreational engagement opportunities both within and outside the setting.

May 19, 2025Complaint
N/A0000, 2620, 2810 and 1 more

A relicensure survey with complaints #CO35403, #CO37337, #CO37789, #CO38753 was completed on 5/20/25. Deficiencies were cited. Based on observation, interview, and record review, the residence failed to have sufficient ventilation to meet the needs of seven current residents (#2, #7, #9-#13). (Cross-reference T2810)Findings include:On 5/20/25, during the onsite survey, areas of the residence were above 76 degrees Fahrenheit (F), and limited ventilation was circulating as follows: At 10:46 a.m., Resident #10' s room was 83 degrees F.At 10:48 a.m., the hallway was 81 degrees F within approximately one foot of a portable air conditioning (AC) unit.At 10:49 a.m., the activity room was approximately 81 degrees, three feet from the AC vent.Heating, ventilation, and air conditioning (HVAC) documents, dated 5/5/25 and 5/14/25, read in part that an HVAC company provided the residence with invoices to repair the AC unit.On 5/10/25 through 5/14/25, written grievances by Residents #2, #7, and #11-#13 read in part that the residents' rooms were uncomfortably hot due to the disrepair of the central AC. The residence staff and residents signed that the grievance.. Based on observation, record review and interview, the residence failed to have an effective pest control policy to ensure eradication of pests including bed bugs, affecting 35 residents. (Cross-reference T2620)Specifically, the residence had a history of bed bug infestations. During the onsite survey, the residence failed to have an effective pest control policy and as a result the bed bug infestation continued. Residents #2, #6, #7, #9, and #10 reported ongoing fear and anxiety related to the risk of ongoing bed bug infestations at the residence. As a result, the residents kept the doors to their rooms closed despite relying on portable air conditioners in the hallway while the central air conditioning was not operating.Finding include:1. Residence PolicyThe residence' s August 2021 Infection Control policy read in part that the residence provided an environment that was free of pests.2. ObservationsOn 5/19/25 at 8:28 a.m., a white powder was on the floor outside the door leading into Resident #2' s bedroom.On 5/19/25 at 10:41 a.m... THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.12.20 The assisted living residence shall provide all residents with regular opportunities to participate in structured engagement and shall support the pursuit of each resident' s interests.22.8 There shall be a sufficient supply of hot water during peak usage demand.

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References & Resources

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