Thornton Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 7)
- High staff turnover (74%)
- High RN turnover (73%)
Below average in CO · Below recommended RN staffing · Very high staff turnover · $21,483 in fines · Abuse citation
What this means for your family
This facility has shown a clear upward trend in quality over the last 18 months, particularly regarding therapy services and facility cleanliness. However, families should remain vigilant regarding communication; ensure you have direct contact information for nursing supervisors rather than relying on the main line, and monitor your loved one's nutritional intake given the historical complaints about food.
Google Reviews
Google Reviews
49 reviews on Google“Thornton Care Center shows a sharp divide in experiences, with many recent reviews praising a significant turnaround under new management, particularly regarding staff attentiveness and facility cleanliness. However, historical and some recent negative reports highlight severe concerns regarding food quality, communication failures, and critical lapses in resident safety and supervision. Families should weigh the strong rehabilitation therapy program against the persistent reports of administrative unresponsiveness and inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Recent improvements in facility cleanliness and maintenance
- Attentive and caring nursing staff (noted in recent reviews)
- Strong communication and responsiveness from new management
Concerns
- Poor food quality and frequent food shortages (mentioned by 6 reviewers)
- Difficulty reaching staff via phone or getting timely responses (mentioned by 5 reviewers)
- Critical lapses in resident supervision and safety (elopement/falls) (mentioned by 4 reviewers)
- Inattentive or unresponsive administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the physical and occupational therapy teams are highly regarded here; how do you integrate those services into a resident's daily routine?
- 2We understand that food quality and menu variety are important for resident well-being; what steps is the kitchen team taking to improve the dining experience and ensure consistent meal availability?
- 3Given the recent focus on facility maintenance, what specific safety protocols or monitoring systems are currently in place to prevent falls and ensure residents are well-supervised?
- 4I see that management is very active in responding to feedback; what is the best way for families to communicate with the administration if they have urgent questions or concerns?
- 5With the facility currently working to improve staffing and communication, what is the standard process for families to receive timely updates regarding their loved one's health status?
- 6Could you walk me through how the nursing team coordinates with outside medical providers to handle urgent care needs or emergencies?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing and very attentive. They're very quick to alert family members of what's going on with the patients. Even though the building isn't very aesthetically pleasing the staff is amazing!”
“Since phasing out agency staff over a year ago, the consistency and quality of care has been palpable. The staff care about the well-being of their residents. The building is clean and management is receptive to constructive feedback.”
“The facility took care of my Mother for 2 weeks for some respite care and it worked out so well. My mom has Dementia so she was confused for the first couple of days but they helped her through that as she made friends and did real good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints at this facility, with recent concerns about accident prevention, medication management, and food quality persisting across surveys. The facility shows ongoing issues with safety hazards, nursing care, and dining services, though most deficiencies have been corrected after identification. Consider visiting during meal times and asking about recent safety improvements and medication protocols before making a decision.
Sep 2, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 19, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
1) Protect residents from being forced to work at the nursing home, or 2) let residents work if they want to.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Dec 19, 2024Complaint15
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Aug 7, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 20, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Dec 19, 2024
$5,684
Fine
Jun 20, 2024
$12,058
Fine
Oct 26, 2023
$3,741
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
May 15, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Thornton Care Center
for profit
Chain Affiliation
Long Peak Operating Company
7 facilities nationwide
Ownership & Management
Owners
Thorton Snf Holding LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit thorntoncarecenter.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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