Villas at Sunny Acres, the
Strong Medicare quality ratings; families often praise attentive and caring nursing/cna staff. Still worth an in-person visit.
based on 157 Google reviews

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What this means for your family
While some families report excellent experiences with the therapy and activities teams, the facility has a pattern of inconsistent care and communication issues. We strongly advise you to visit in person, specifically checking the cleanliness of the room and asking for a direct contact person for updates, as many reviewers noted difficulty reaching staff by phone.
Google Reviews
Google Reviews
157 reviews on Google“The Villas at Sunny Acres receives highly polarized feedback, with some families praising the compassionate nursing and therapy teams, while others report severe neglect and poor facility conditions. Common complaints include chronic understaffing, difficulty reaching staff by phone, and concerns regarding hygiene and room maintenance. Families considering this facility should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing/CNA staff
- Effective physical and occupational therapy
- Engaging activities and events
- Clean and well-maintained grounds
Concerns
- Chronic understaffing and slow response times to call lights (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
- Inadequate facility maintenance (HVAC issues, broken equipment, bed bugs) (mentioned by 7 reviewers)
- Substandard room conditions (cramped, shared rooms with lack of privacy) (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 161 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that some families have noted challenges with call light response times, what is your current protocol for ensuring residents receive timely assistance when they need help?
- 2I noticed the facility has had some recent maintenance challenges; what is your current plan for addressing equipment repairs and ensuring the HVAC systems are reliable for resident comfort?
- 3Communication is very important to our family; what is the best way for us to stay in touch with the nursing staff and receive regular updates regarding our loved one's care?
- 4With a 3-star staffing rating, how do you manage shift transitions to ensure that residents always have consistent support throughout the day and night?
- 5I see that activities are a highlight here; could you walk us through a typical weekly schedule and how you encourage residents to participate in these social events?
- 6Regarding medication management, what systems do you have in place to ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was very professional and efficient in caring for me, especially Stephanie, Mars, Darcia, April Eddie, Victor, James and Carolina. The dining room staff was equally helpful especially Annette.”
“My mom has lived here for three years. She's so happy here. The staff is so friendly. We definitely found a gem when looking for a place for her to call home.”
“My grandpa was discharged from the hospital to the rehab center alert and oriented and walking with the walker. Two days have passed and he progressively got worse... I raised concern to the nurse and she dismissed my concern.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies across 41 violations in four surveys, with families filing complaints that triggered 5 additional inspections. The most recurring issues involve accident prevention and safety supervision, resident rights violations, and infection control problems. While the facility corrects deficiencies when cited, safety hazards and resident rights issues persist across multiple surveys, suggesting ongoing systemic problems that families should carefully evaluate.
Apr 3, 2025Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Apr 3, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 11, 2024Routine15
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 11, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Dec 5, 2022Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Federal Penalties
Fine
Mar 11, 2024
$19,988
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jul 28, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Jun 2, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 2, 2025Routine
Based on a record review and staff interview, it was determined that the facility failed to maintain the elevator components and devices in accordance with NFPA 101. 1.Elevator cert available for review is expired 9.4.6 Elevator .. Based on a record review it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.1. Fire Alarm report stated (4 water-.. Based on a record review it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.1.Fire Alarm reports shows (releasing devic.. Based on observation and staff interview, it was determined that the facility did not maintain Evacuation and Relocation Plans iaw NFPA 101. 1. Emergency plans need updating (to include dialing 911 and evacuation of effected .. Based on observation and staff interview, it was determined that the facility failed to arrange and maintain electrical equipment in accordance with Life Safety Code. and NFPA 701.Cracked red outlet in memory careNFPA 70 (11.. Based on observation and staff interview, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 7.2.1.4.5.11.Longs hallway egress doors racked (difficult to op.. Based on observation and staff interview, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1.Sign-age on doors need to be changed ou.. Based on observation it was determined that the facility failed to maintain the kitchen hood suppression system as required by NFPA 96. 1.Gas shut off module getting burned (Facility need replace damaged gas module and ensure n.. Based on observation it was determined the facility failed to maintain corridor doors in accordance with NFPA 101.1. Fire Doors (Multiple fire doors show as failed on inspection report)2. Rooms 721, 743 have door gaps3. Long ha.. Based on observation it was determined the facility failed to maintain corridor doors in accordance with NFPA 101.1.Door closer by shower room rainbow 2. Room 749 door not latching NFPA 80 5.2.1* Fire door assemblies .. Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25 and NFPA 1011. Sprinkler Annual Re.. During the survey, it was determined that the facility trans-fill room did not meet the oxygen safety requirements in accordance with NFPA 101 (2012) and NFPA 99 (2012). This was evidenced by:1. Ventilation in Oxygen transfer room .. During the survey, it was determined that the facility trans-fill room did not meet the oxygen safety requirements in accordance with NFPA 101 (2012) and NFPA 99 (2012). This was evidenced by:1. Ventilation in Oxygen transfer room .. During the survey, it was determined that the facility trans-fill room did not meet the oxygen safety requirements in accordance with NFPA 101 (2012) and NFPA 99 (2012). This was evidenced by:1. Ventilation in Oxygen transfer room .. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a).This facility consists of three (3) buildings. Building A1 (Health Care Center) is connected to Building A2 (Rainbow Annex) and has a two (2) h..
Apr 3, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 3, 2025Complaint
A recertification survey with complaint #CO37020, #CO37260, #CO38675, #CO39462, #CO39464 and #CO39468 was completed on 3/31/25 to 4/3/25. Nine deficiencies were cited. An Emergency Preparedness survey was conducted from 3/31/25 to 4/3/25. No deficiencies were cited. Based on observations and interviews, the facility failed to consistently serve food that was palatable in taste. Specifically, the facility failed to ensure resident food was palatable in taste and texture. Findings include: I. Facility policy and procedureThe Palatable Food policy and procedure, revised October 2021, was provided by the food and n.. Based on observations and interviews, the facility failed to ensure infection prevention and control programs (IPCP) were maintained and followed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections on two of seven units. Specifically, the facili.. Based on observations, record review and interviews, the facility failed to ensure residents who were diagnosed with dementia received the appropriate treatment and services to attain or maintain the highest practicable physical, mental and psychosocial well-being for one (#276) of one resident out of 49 sample residents.Specifically, the facility.. Based on observations, record review and interviews, the facility failed to provide adequate supervision to keep residents free from accidents/hazards for one (#276) of one resident out of 49 sample residents. Specifically, the facility failed to prevent an elopement from the secured unit building for Resident #276. Findings include:I. Facility .. Based on observations, record review and interviews, the facility failed to provide residents who were unable to carry out activities of daily living (ADL' s) the necessary services to maintain good nutrition, grooming, and personal and oral hygiene for two (#326 and #8) of five residents out of 49 sample residents. Specifically the facility failed to -Offer re.. Based on observations, record review, and interviews, the facility failed to ensure all drugs and biologics were properly stored and labeled for one (#101) of two residents reviewed out of 49 sample residents. Specifically, the facility failed to ensure medications that were not administered were not left unsecured at Resident #101' s bedside. .. Based on record review and interviews, the facility failed to document resuscitation choices accurately in the medical record one (#376) of five residents reviewed for advance directives out of 49 sample residents. Specifically, the facility failed to ensure:-Resident #376 had a physician' s order for their cardiopulmonary resuscitation (CPR) wishes i.. Based on record review and interviews, the facility failed to ensure residents who required dialysis services received such services consistent with professional standards of practice for one (#116) of two residents reviewed for dialysis out of 49 sample residents. Specifically, the facility failed to: -Consistently and thoroughly complete the dialysis com.. Based on record review and interviews, the facility failed to inform the resident' s representative of the change in condition for one (#176) out of five residents reviewed out of 49 sample residents.Specifically, the facility failed to timely notify Resident #176' s representative of a fall, the need for medical imaging (Xray) of her left hip, new orders ..
Jun 28, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Apr 30, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Apr 30, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Villas at Sunny Acres, the
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 133 of 328
Ownership & Management
Owners
Endura Healthcare LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit thevillasatsunnyacres.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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