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Nursing HomeMedicaid

Villas at Sunny Acres, the

Strong Medicare quality ratings; families often praise attentive and caring nursing/cna staff. Still worth an in-person visit.

2501 E 104th Ave, Thornton, CO 80233160 bedsLicensed & Active
Source: CO CDPHE — view official record
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 157 Google reviews

5
4
3
2
1
Villas at Sunny Acres, the Nursing Home in Thornton, CO — Street View
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What this means for your family

While some families report excellent experiences with the therapy and activities teams, the facility has a pattern of inconsistent care and communication issues. We strongly advise you to visit in person, specifically checking the cleanliness of the room and asking for a direct contact person for updates, as many reviewers noted difficulty reaching staff by phone.

Google Reviews

Google Reviews

157 reviews on Google
The Villas at Sunny Acres receives highly polarized feedback, with some families praising the compassionate nursing and therapy teams, while others report severe neglect and poor facility conditions. Common complaints include chronic understaffing, difficulty reaching staff by phone, and concerns regarding hygiene and room maintenance. Families considering this facility should be aware of significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean4.0Activities8.0Meds3.0Memory5.0Comms2.0ValueN/A

Strengths

  • Attentive and caring nursing/CNA staff
  • Effective physical and occupational therapy
  • Engaging activities and events
  • Clean and well-maintained grounds

Concerns

  • Chronic understaffing and slow response times to call lights (mentioned by 12 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
  • Inadequate facility maintenance (HVAC issues, broken equipment, bed bugs) (mentioned by 7 reviewers)
  • Substandard room conditions (cramped, shared rooms with lack of privacy) (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(5)'19(4)'21(17)'23(20)'25(42)'26(16)

Distribution · 161 analyzed

5
86
4
8
3
5
2
8
1
54

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that some families have noted challenges with call light response times, what is your current protocol for ensuring residents receive timely assistance when they need help?
  • 2I noticed the facility has had some recent maintenance challenges; what is your current plan for addressing equipment repairs and ensuring the HVAC systems are reliable for resident comfort?
  • 3Communication is very important to our family; what is the best way for us to stay in touch with the nursing staff and receive regular updates regarding our loved one's care?
  • 4With a 3-star staffing rating, how do you manage shift transitions to ensure that residents always have consistent support throughout the day and night?
  • 5I see that activities are a highlight here; could you walk us through a typical weekly schedule and how you encourage residents to participate in these social events?
  • 6Regarding medication management, what systems do you have in place to ensure accuracy and timely administration for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff was very professional and efficient in caring for me, especially Stephanie, Mars, Darcia, April Eddie, Victor, James and Carolina. The dining room staff was equally helpful especially Annette.

Rehab patient · 2024★★★★★

My mom has lived here for three years. She's so happy here. The staff is so friendly. We definitely found a gem when looking for a place for her to call home.

Long-term resident's family · 2024★★★★★

My grandpa was discharged from the hospital to the rehab center alert and oriented and walking with the walker. Two days have passed and he progressively got worse... I raised concern to the nurse and she dismissed my concern.

Grandchild of rehab patient · 2023☆☆☆☆
Source: 157 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.24hrs
79%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
19.4%
CO
21.7%
Adams
24.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
15.4%
CO
20.0%
Adams
17.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.3%
CO
14.4%
Adams
19.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
14.4%
CO
13.8%
Adams
18.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.6%
Mixed vs Avgs
Here
11.6%
US
19.5%
CO
11.3%
Adams
18.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.2%
Worse than Avg
Here
88.2%
US
95.5%
CO
94.7%
Adams
95.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
79.7%
CO
75.6%
Adams
73.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
81.8%
CO
76.3%
Adams
74.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
1.6%
CO
1.5%
Adams
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.8)
2 complaint-triggered
$19,988 in fines

This facility has a concerning pattern of deficiencies across 41 violations in four surveys, with families filing complaints that triggered 5 additional inspections. The most recurring issues involve accident prevention and safety supervision, resident rights violations, and infection control problems. While the facility corrects deficiencies when cited, safety hazards and resident rights issues persist across multiple surveys, suggesting ongoing systemic problems that families should carefully evaluate.

Apr 3, 2025Routine
14
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0500Potential for harm · IsolatedCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Apr 3, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Mar 11, 2024Routine
15
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0691Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · Widespread

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0575Potential for harm · PatternCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 11, 2024Complaint
1
0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

Dec 5, 2022Routine
7
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

Federal Penalties

Fine

Mar 11, 2024

$19,988

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

9total
2deficiencies
Jul 28, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Jun 2, 2025Complaint
CleanReport

No deficiencies found during this inspection.

May 2, 2025Routine
N/A0000, 0222, 0324 and 7 more

Based on a record review and staff interview, it was determined that the facility failed to maintain the elevator components and devices in accordance with NFPA 101. 1.Elevator cert available for review is expired 9.4.6 Elevator .. Based on a record review it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.1. Fire Alarm report stated (4 water-.. Based on a record review it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.1.Fire Alarm reports shows (releasing devic.. Based on observation and staff interview, it was determined that the facility did not maintain Evacuation and Relocation Plans iaw NFPA 101. 1. Emergency plans need updating (to include dialing 911 and evacuation of effected .. Based on observation and staff interview, it was determined that the facility failed to arrange and maintain electrical equipment in accordance with Life Safety Code. and NFPA 701.Cracked red outlet in memory careNFPA 70 (11.. Based on observation and staff interview, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 7.2.1.4.5.11.Longs hallway egress doors racked (difficult to op.. Based on observation and staff interview, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1.Sign-age on doors need to be changed ou.. Based on observation it was determined that the facility failed to maintain the kitchen hood suppression system as required by NFPA 96. 1.Gas shut off module getting burned (Facility need replace damaged gas module and ensure n.. Based on observation it was determined the facility failed to maintain corridor doors in accordance with NFPA 101.1. Fire Doors (Multiple fire doors show as failed on inspection report)2. Rooms 721, 743 have door gaps3. Long ha.. Based on observation it was determined the facility failed to maintain corridor doors in accordance with NFPA 101.1.Door closer by shower room rainbow 2. Room 749 door not latching NFPA 80 5.2.1* Fire door assemblies .. Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25 and NFPA 1011. Sprinkler Annual Re.. During the survey, it was determined that the facility trans-fill room did not meet the oxygen safety requirements in accordance with NFPA 101 (2012) and NFPA 99 (2012). This was evidenced by:1. Ventilation in Oxygen transfer room .. During the survey, it was determined that the facility trans-fill room did not meet the oxygen safety requirements in accordance with NFPA 101 (2012) and NFPA 99 (2012). This was evidenced by:1. Ventilation in Oxygen transfer room .. During the survey, it was determined that the facility trans-fill room did not meet the oxygen safety requirements in accordance with NFPA 101 (2012) and NFPA 99 (2012). This was evidenced by:1. Ventilation in Oxygen transfer room .. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a).This facility consists of three (3) buildings. Building A1 (Health Care Center) is connected to Building A2 (Rainbow Annex) and has a two (2) h..

Apr 3, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 3, 2025Complaint
N/A0000, 0580, 0677 and 7 more

A recertification survey with complaint #CO37020, #CO37260, #CO38675, #CO39462, #CO39464 and #CO39468 was completed on 3/31/25 to 4/3/25. Nine deficiencies were cited. An Emergency Preparedness survey was conducted from 3/31/25 to 4/3/25. No deficiencies were cited. Based on observations and interviews, the facility failed to consistently serve food that was palatable in taste. Specifically, the facility failed to ensure resident food was palatable in taste and texture. Findings include: I. Facility policy and procedureThe Palatable Food policy and procedure, revised October 2021, was provided by the food and n.. Based on observations and interviews, the facility failed to ensure infection prevention and control programs (IPCP) were maintained and followed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections on two of seven units. Specifically, the facili.. Based on observations, record review and interviews, the facility failed to ensure residents who were diagnosed with dementia received the appropriate treatment and services to attain or maintain the highest practicable physical, mental and psychosocial well-being for one (#276) of one resident out of 49 sample residents.Specifically, the facility.. Based on observations, record review and interviews, the facility failed to provide adequate supervision to keep residents free from accidents/hazards for one (#276) of one resident out of 49 sample residents. Specifically, the facility failed to prevent an elopement from the secured unit building for Resident #276. Findings include:I. Facility .. Based on observations, record review and interviews, the facility failed to provide residents who were unable to carry out activities of daily living (ADL' s) the necessary services to maintain good nutrition, grooming, and personal and oral hygiene for two (#326 and #8) of five residents out of 49 sample residents. Specifically the facility failed to -Offer re.. Based on observations, record review, and interviews, the facility failed to ensure all drugs and biologics were properly stored and labeled for one (#101) of two residents reviewed out of 49 sample residents. Specifically, the facility failed to ensure medications that were not administered were not left unsecured at Resident #101' s bedside. .. Based on record review and interviews, the facility failed to document resuscitation choices accurately in the medical record one (#376) of five residents reviewed for advance directives out of 49 sample residents. Specifically, the facility failed to ensure:-Resident #376 had a physician' s order for their cardiopulmonary resuscitation (CPR) wishes i.. Based on record review and interviews, the facility failed to ensure residents who required dialysis services received such services consistent with professional standards of practice for one (#116) of two residents reviewed for dialysis out of 49 sample residents. Specifically, the facility failed to: -Consistently and thoroughly complete the dialysis com.. Based on record review and interviews, the facility failed to inform the resident' s representative of the change in condition for one (#176) out of five residents reviewed out of 49 sample residents.Specifically, the facility failed to timely notify Resident #176' s representative of a fall, the need for medical imaging (Xray) of her left hip, new orders ..

Jun 28, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Apr 30, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Apr 30, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Villas at Sunny Acres, the

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 133 of 328

Ownership & Management

Owners

Endura Healthcare LLC

Owner · Organization

The Ensign Group INC

Owner (parent company) · Organization

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Horton, ChristopherManaging Control - Governing BodyRamirez Sanchez, HugoManaging Control - Governing BodyBurnam, SoonOfficer / DirectorJorgensen, DavidOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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