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Nursing HomeMedicaid Investigative

Village Place Healthcare and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2370 Harbor Blvd, Port Charlotte, FL 33952104 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 97 Google reviews

5
4
3
2
1
Village Place Healthcare and Rehabilitation Center Nursing Home in Port Charlotte, FL — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (12 vs median 6.0)
  • High RN turnover (52%)

Bottom 25% in FL · Below recommended RN staffing · Above average staffing · Worst in GOLD FL TRUST II chain · $291,005 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility is physically impressive and the admissions team is highly praised for their support, there is a concerning pattern of reports regarding neglect and slow response times. If you are considering this facility, we strongly recommend visiting during off-hours and asking specifically about their protocols for call-light response times and catheter/wound care management.

Google Reviews

Google Reviews

97 reviews on Google
Village Place Healthcare and Rehabilitation Center receives highly polarized feedback, with many families praising the admissions process and facility cleanliness while others report severe concerns regarding patient neglect. While many reviewers highlight specific staff members for their kindness and support, multiple reports of poor hygiene, slow response times, and medication errors suggest inconsistent care standards. Families should be aware of the significant disparity between the positive experiences of some and the critical safety allegations raised by others.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Clean, modern, and well-maintained facility
  • Highly responsive and helpful admissions team
  • Compassionate and attentive nursing/CNA staff
  • Effective physical and occupational therapy programs

Concerns

  • Slow response times to call buttons and patient needs (mentioned by 4 reviewers)
  • Poor quality, cold, or unappealing food service (mentioned by 4 reviewers)
  • Inadequate hygiene, catheter care, and pressure sore management (mentioned by 3 reviewers)
  • Staff communication issues and lack of follow-up after patient death (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(3)'20(9)'22(14)'25(43)'26(3)

Distribution · 100 analyzed

5
76
4
3
3
2
2
0
1
19

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that some families have expressed concerns about response times for call lights, could you explain your current process for monitoring and prioritizing patient needs throughout the day and night?
  • 2I noticed the CMS health inspection rating is currently low; what specific steps is the leadership team taking to address those findings and improve the quality of care?
  • 3With medication management being a critical area, what protocols do you have in place to ensure accuracy and timely administration for residents?
  • 4Some families have mentioned inconsistencies with the dining experience; could you walk me through how you gather resident feedback on food quality and how you incorporate those preferences into the menu?
  • 5I see that you are active in responding to online feedback; how does that open line of communication help you improve the daily care experience for residents?
  • 6Regarding clinical care, what is your protocol for monitoring skin integrity and catheter hygiene to ensure residents remain comfortable and healthy?

Personalized based on this facility's data


Key Review Excerpts

The admission process was smooth and the care was wonderful. I didn’t worry when my mom was there under their care. Communication was effective and prompt!

Long-term resident's family · 2024☆☆☆☆

My father was there over a month. He said he the staff would take over an hour to get to him causing him to defecate on himself multiple times. He had a Foley catheter and the catheter was never changed out.

Long-term resident's family · 2025☆☆☆☆

I’ve been to other rehabs and this is the first place that listens to you. They know what your goals are and they want you to succeed. Their therapy team both OT and Physical therapist are amazing.

Rehab patient · 2025★★★★★
Source: 97 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
4.08hrs
100%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
19.5%
FL
15.0%
Charlotte
16.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
19.4%
FL
11.5%
Charlotte
13.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
14.4%
FL
9.1%
Charlotte
9.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.8%
Mixed vs Avgs
Here
9.8%
US
12.1%
FL
4.1%
Charlotte
2.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.5%
FL
8.7%
Charlotte
13.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.3%
FL
10.6%
Charlotte
11.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
81.8%
FL
94.8%
Charlotte
96.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.7%
Mixed vs Avgs
Here
92.7%
US
79.8%
FL
94.7%
Charlotte
90.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
FL
1.5%
Charlotte
3.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Well above state avg (7.3)
8 complaint-triggered
$291,005 in fines

This facility has concerning patterns of deficiencies, including recent serious complaints from families about resident abuse and neglect in June 2025. The most recurring problems involve resident rights violations, quality of care issues, and safety concerns. While all deficiencies show correction dates, the facility has faced 8 complaint-triggered investigations, suggesting ongoing family concerns about treatment quality and staff competency that warrant careful consideration before placement.

Jun 11, 2025Complaint
5
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jun 20, 2024Routine
9
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Jun 20, 2024Complaint
3
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jun 16, 2022Routine
7
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Jan 7, 2021Routine
7
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Federal Penalties

Fine

Jun 11, 2025

$291,005

Ownership & Operations

Who Operates This Facility

Owner / Operator

Village Place Healthcare and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Gold FL Trust II

Chain Size

36 facilities nationwide

Chain avg rating: 3.1/5 · Rank 46 of 46 (Worst)

Ownership & Management

Owners

Village Snf Holdco LLC

Owner · Organization

100%

FL Master Opco Holdco LLC

Owner (parent company) · Organization

100%

Key personnel

Shepard, MelissaW-2 Managing EmployeeShelby, JackOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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