Charlotte Bay Rehab and Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 200 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Bottom 25% in FL · Meets national RN staffing standard · Worst in EXCELSIOR CARE GROUP chain · $274,053 in fines · Abuse citation
What this means for your family
South Port Square is highly regarded for its independent living lifestyle and beautiful campus, but families should exercise extreme caution regarding the skilled nursing and rehab units. If considering this facility for a loved one needing medical care, insist on a tour of the nursing unit, ask specifically about current nurse-to-patient ratios, and establish a clear communication plan with the nursing supervisor before admission.
Google Reviews
Google Reviews
200 reviews on Google“South Port Square is a large, well-landscaped continuing care retirement community that receives high praise for its beautiful grounds, active social environment, and friendly staff in independent living. However, the facility faces significant, recurring criticism regarding its skilled nursing and rehab sections, specifically concerning understaffing, slow response times, and poor communication with families during medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Active social calendar and amenities
- Friendly and welcoming staff in independent living
- Strong rehab therapy team (noted in several positive reviews)
Concerns
- Understaffing in nursing and memory care (mentioned by 7 reviewers)
- Poor communication regarding medical status and emergencies (mentioned by 5 reviewers)
- Slow response times for call lights and basic assistance (mentioned by 4 reviewers)
- Inadequate parking for visitors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you walk me through what a typical day looks like for a resident in your care?
- 2Given the high volume of residents here, how do you ensure that staff are able to respond promptly when a resident presses their call light for assistance?
- 3We appreciate that you are very active in responding to family feedback online; what is your process for keeping families updated on their loved one's medical status or any changes in their care plan?
- 4With 164 residents on campus, how do you manage staffing levels during peak hours to ensure that every resident receives timely support with daily needs?
- 5I understand that medication management is a critical part of care; could you explain your internal process for ensuring accuracy and consistency for residents?
- 6Since we noticed some challenges with parking during our arrival, what is the best time of day for us to visit to ensure we can easily access the facility to see our family member?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was outstanding. Their positive energy, teamwork, and laughter made a huge difference in helping our loved ones feel comfortable and motivated.”
“I had been complaining for 3 days that something was wrong with my husband. Thank God that the nurse he had yesterday had seen my husband when he first came in and agreed something was wrong.”
“When visiting memory care today 7/22, there were only 2 staff members with the residents. I realize it is Saturday, but when 1 staff member left to eat, I only saw 1 staff with the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered 10 of the 29 total deficiencies, including serious issues with abuse protection and nursing competencies. The most recurring problems involve accident prevention and safety hazards (appearing in multiple surveys), basic daily care assistance, and medication management issues. While all deficiencies show correction dates, the persistent safety concerns across multiple years and the high number of family-reported problems suggest ongoing care quality challenges that warrant careful consideration during any visit.
Mar 17, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 22, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Feb 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 30, 2025Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 30, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2024Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Jan 30, 2025
$8,788
Fine
Jan 30, 2025
$265,265
Ownership & Operations
Who Operates This Facility
Charlotte Bay Rehab and Care Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 29 of 32 (Worst)
Ownership & Management
Owners
Port Charlotte Care Member LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
200 reviews from families & visitors
Official Website
Visit southportseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Harbour Health Center
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Village Place Healthcare and Rehabilitation Center
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Life Care Center of Punta Gorda
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Sunshine Harbor Assisted Living Facility
3.6 miAssisted Living · Port Charlotte, FL