Nursing HomeMedicaid

Douglas Jacobson State Veterans Nursing Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

21281 Grayton Terrace, Port Charlotte, FL 33954|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 103 Google reviews

(941) 613-0919 Directions Website

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What this means for your family

While many families report a clean and caring environment, the recent increase in reports regarding administrative leadership and hygiene standards is concerning. We strongly recommend scheduling an unannounced visit to observe the facility's current state and asking specifically about their protocols for resident hygiene and how they address family complaints.

Google Reviews

103 reviews on Google

“Douglas T. Jacobson State Veterans Nursing Home receives high praise for its cleanliness and the compassionate, dedicated nature of its nursing staff. While many families report excellent care and a respectful environment for veterans, there are recurring, serious concerns regarding administrative leadership, communication difficulties, and isolated reports of neglect.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Compassionate and dedicated nursing staff
Strong focus on veteran dignity and respect
Active engagement and activity programs

Concerns

Unprofessional or unresponsive administrative leadership (mentioned by 3 reviewers)
Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Inconsistent hygiene and personal care standards (mentioned by 2 reviewers)
Unfriendly or unhelpful reception staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 69 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's strong focus on veteran dignity, what specific daily activities or programs are currently available to keep residents engaged and connected to their fellow veterans?
2I noticed the staffing rating is quite high; how does this strong staffing level translate into the daily personal care and hygiene support provided to each resident?
3What is the best way for family members to stay in regular contact with the nursing team, and how do you ensure that communication remains consistent and responsive?
4Could you walk me through the process for addressing family concerns or administrative questions to ensure we always have a clear point of contact?
5With the current health inspection ratings in mind, what specific quality improvement steps is the facility taking to ensure the highest standards of care and safety for the residents?
6How does the facility handle medical emergencies, and what is your protocol for keeping family members informed during urgent situations?

Personalized based on this facility's data

Key Review Excerpts

“The staff I would say are second to none, they care about each one of the veterans. The staff shows a kindness that can't be measured it can only be viewed.”

Long-term resident's family · 2024★★★★★

“My mother was a hundred years old, and was ABUSED from day ONE!! NOT TOILETED, no professional care whatsoever! They literally sent her to the emergency room within three day's which she DIED from NEGLECT AND ABUSE!”

Long-term resident's family · 2025★☆☆☆☆

“Step father lives here.He has dementia.Came to visit him, he had a week's worth of growth on his face...He smelled of dirty greasy body and had feces all in his brief.”

Memory care family member · 2019★☆☆☆☆

Source: 103 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.10hrs

Registered nurses for medical care

Total Nursing

4.80hrs

All nurses + aides combined

Staff Turnover

53%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility26.0%

Worse than Avg

Here

26.0%

15.5%

8.7%

Charlotte

11.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility23.5%

Worse than Avg

Here

23.5%

19.4%

11.5%

Charlotte

11.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

12.1%

4.1%

Charlotte

3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility20.2%

Worse than Avg

Here

20.2%

15.3%

10.6%

Charlotte

10.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Charlotte

99.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility20.8%

Worse than Avg

Here

20.8%

19.5%

15.0%

Charlotte

14.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.8%

Charlotte

95.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility19.2%

Worse than Avg

Here

19.2%

1.6%

1.5%

Charlotte

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies

7penalties

Above state avg (7.3)

11 complaint-triggered

$135,938 in fines

Families have filed multiple complaints against this facility, particularly regarding protection from abuse and neglect, with recent violations occurring as late as 2025. The most recurring issues involve resident safety and accident prevention, protection from abuse and neglect, and resident rights violations. While all deficiencies show correction dates, the pattern of repeated complaints about fundamental safety and protection issues suggests ongoing concerns that families should carefully investigate before placement.

Aug 21, 2025Complaint1 finding

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Jul 16, 2025Complaint1 finding

0600Potential for harm · IsolatedCorrected