Solaris Healthcare Charlotte Harbor
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 73 Google reviews

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What this means for your family
This facility's therapy department is frequently cited as a major strength, making it a potential option for short-term rehab. However, families must be vigilant regarding fall prevention and weekend staffing levels, as multiple reviewers reported significant lapses in care during off-hours. We strongly recommend visiting on a weekend to observe staffing ratios before making a decision.
Google Reviews
Google Reviews
73 reviews on Google“Solaris Healthcare Charlotte Harbor receives polarized feedback, with many families praising the dedicated therapy and nursing staff for successful rehabilitation outcomes. However, there are recurring, serious concerns regarding understaffing, particularly on weekends, and inconsistent quality of care that has led to preventable falls and hygiene issues. Prospective families should carefully weigh the positive reports of individual staff members against significant complaints about management oversight and facility safety.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility environment
- Professional and helpful admissions process
Concerns
- Chronic understaffing, especially on weekends (mentioned by 4 reviewers)
- Poor fall prevention protocols and lack of fall alarms (mentioned by 3 reviewers)
- Poor quality and unappealing food (mentioned by 4 reviewers)
- Inconsistent communication and responsiveness from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the therapy team is highly regarded here; how do you integrate those physical and occupational therapy services into a resident's daily routine?
- 2With a larger facility of 180 residents, how does your management team ensure consistent communication and responsiveness when families have questions or concerns?
- 3I understand that maintaining safety is a top priority; could you walk me through your specific protocols for fall prevention and how you monitor residents who may be at higher risk?
- 4Some families have mentioned challenges with weekend staffing levels; what steps are you taking to ensure that care remains consistent and attentive during those times?
- 5I see that you actively engage with online feedback; how do you use that input to improve the dining experience and quality of meals for your residents?
- 6In the event of a sudden change in health or a medical emergency, what is your process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My Mom went to Solaris for rehab. Unfortunately she contracted Covid while there and was too weak to make it through. I cannot say anything but positive things about the administrative team, the nursing staff, PT, OT, social worker, dietary and everyone else involved in her care.”
“The first year all was good. The second year they went completely down hill. Always short staffed. Most employees don't care and do as little as possible. My mom 'fell' out of the bed and had to have a partial hip replacement.”
“If I was not there every day his treatment would of been 100% worst then it was. CNA"S were not trained up to code, they did work very hard many just taken up space, very neglectful Food was terrible, The positive was the PT staff, they cared for the patience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about inadequate daily care assistance, nursing staffing shortages, and staff training on abuse prevention, indicating ongoing concerns about basic care quality. The facility shows recurring issues across daily care assistance, nursing staffing levels, and medication management, with problems appearing to persist across multiple years despite reported corrections. While all deficiencies have correction dates, the pattern of complaint-triggered violations suggests families have experienced significant care concerns warranting careful consideration.
Mar 18, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
May 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 2, 2023Routine4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 2, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jun 27, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Charlotte Harbor
nonprofit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 8 of 22
Ownership & Management
Owners
Charlotte Harbor Healthcare Holdings, LLC
Owner · Organization
Solaris Foundation INC.
Owner (parent company) · Organization
Solaris Healthcare Properties LLC
Owner (parent company) · Organization
Parker, Laurie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit solarishealthcare.org
Medicare data downloads
Original nursing home datasets
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