Nursing HomeMedicaid

Sun Harbor Healthcare

Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab team. Still worth an in-person visit.

18480 Cochran Blvd, Port Charlotte, FL 33948|120 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 76 Google reviews

(941) 743-4700 Directions Website

Street View

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What this means for your family

The facility's physical therapy and administrative teams are standout assets for post-surgical recovery. However, you must prioritize visiting during evening and weekend hours to personally verify that hygiene standards and nursing responsiveness meet your expectations.

Google Reviews

76 reviews on Google

“Families seeking rehabilitation services will find a highly praised physical therapy team and a welcoming admissions office. However, there are serious, recurring allegations regarding neglect, including improper hygiene care and the development of bedsores, which should be investigated closely.”

Quality Themes

Tap a score for details

Strengths

Exceptional physical therapy and rehab team
Friendly and professional administrative staff
Clean and well-maintained facility
Welcoming and helpful admissions process

Concerns

Neglect regarding hygiene and incontinence care (mentioned by 2 reviewers)
Development of pressure ulcers/bedsores (mentioned by 2 reviewers)
Poor food quality and lack of nutritional variety (mentioned by 2 reviewers)
Inadequate staffing or lack of assistance on weekends (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 37 analyzed

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

1With 120 residents here, how do you ensure each person receives personalized attention during meal times and daily care?
2What specific steps is the facility taking to increase the number of caregivers available on each shift?
3Can you tell me more about how the nursing team manages medical emergencies or sudden changes in health during the night?
4What kind of social activities or outings are planned to keep residents engaged and connected with one another?
5I noticed you are very active in managing the facility; how does the administration stay involved in the day-to-day care of the residents?
6How does the staff work to address and resolve any care concerns or clinical updates quickly?

Personalized based on this facility's data

Key Review Excerpts

“I'm so thankful for the therapy team because the difference between him in the hospital to now going home...I just have no words”

Rehab patient's family · 2026★★★★★

“The office staff are extremely helpful. This includes Hailey, Liz, Michelle, Melanie, Amber and Cindy. They take their time to make sure everything is complete for the care of your loved one.”

Long-term resident's family · 2026★★★★★

“Within 5 days of being there my patient had gotten a horrible open wounded bed sores. I am just disgusted knowing he laid in bed every day he was there.”

Healthcare worker/Patient family · 2026★☆☆☆☆

Source: 76 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.56hrs

74%

Registered nurses for medical care

Total Nursing

3.35hrs

82%

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

52%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

19.4%

11.5%

Charlotte

13.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

15.5%

8.7%

Charlotte

14.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility2.7%

Better than Avg

Here

2.7%

14.4%

9.1%

Charlotte

9.6%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

12.1%

4.1%

Charlotte

3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.8%

Better than Avg

Here

8.8%

19.5%

15.0%

Charlotte

16.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility8.6%

Better than Avg

Here

8.6%

15.3%

10.6%

Charlotte

11.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

79.8%

94.7%

Charlotte

89.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.3%

Better than Avg

Here

97.3%

81.8%

94.8%

Charlotte

96.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

1.5%

Charlotte

3.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

Near state avg (7.3)

Sun Harbor Healthcare shows a pattern of deficiencies across three routine surveys, with most issues appearing corrected but not necessarily preventing recurrence. The facility has struggled most consistently with resident assessment and care planning, safety systems maintenance, and resident rights protections. While all 17 deficiencies were eventually corrected, the recurring nature of problems in core care areas suggests families should carefully evaluate current conditions during visits.

Sep 19, 2024Routine8 findings

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Sep 28, 2023Routine6 findings

0325Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 28, 2021Routine3 findings

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sun Harbor Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Excelsior Care Group

Chain Size

33 facilities nationwide

Chain avg rating: 2.6/5 · Rank 9 of 32

Ownership & Management

Owners

Port Charlotte Member LLC

Owner · Organization

100%

Apwa Member LLC