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Nursing HomeMedicaid

Villa Valencia Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

25000 Calle De Los Caballeros, Laguna Hills, CA 9265359 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 150 Google reviews

5
4
3
2
1
Villa Valencia Healthcare Center Nursing Home in Laguna Hills, CA — Street View
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What this means for your family

This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, if your loved one requires frequent assistance during the night, you should specifically inquire about their nighttime staffing levels and call-bell response protocols, as several reviewers noted delays during late hours.

Google Reviews

Google Reviews

150 reviews on Google
Villa Valencia Healthcare Center is highly regarded for its exceptional physical and occupational therapy teams and a compassionate nursing staff that many families describe as 'angelic.' While the facility is frequently praised for its cleanliness and professional management, some families have reported serious concerns regarding nighttime staffing levels and responsiveness to call buttons.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean9.0Activities8.0Meds4.0MemoryN/AComms7.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Professional and accessible administration

Concerns

  • Slow response times to call buttons, especially at night (mentioned by 4 reviewers)
  • Staffing shortages on certain shifts (mentioned by 3 reviewers)
  • Inconsistent food quality and temperature (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82020(26)4.42021(8)4.82022(30)4.72023(31)4.42024(23)4.72025(29)5.02026(5)

Distribution · 152 analyzed

5
135
4
7
3
1
2
0
1
9

How They Respond to Reviews

97%response rate
Good

The owner provides highly personalized responses that frequently mention specific staff members, family members, and recovery milestones mentioned in the reviews. They use an empathetic tone, often celebrating the patient's 'recovery journey' or 'transformation.'

Questions for Your Tour

  • 1It is wonderful to see how much the administration engages with the community through your review responses; how does that open line of communication extend to families during daily care?
  • 2We have heard such great things about your physical and occupational therapy teams; could you tell us more about how they personalize rehabilitation plans for residents?
  • 3With the nursing staff being so highly regarded, what specific protocols are in place to ensure medication management is handled with extra precision and safety?
  • 4During the overnight hours, what is the process for ensuring call buttons are answered promptly if a resident needs assistance?
  • 5How do you manage staffing levels during shift changes to ensure the high level of attentive care the residents are known for?
  • 6Can you tell us about the daily activity calendar and how you ensure meal temperatures and quality remain consistent for everyone?

Personalized based on this facility's data


Key Review Excerpts

The CNAs put up with so much anger, meanness, and frustration from my dad who spent 5 weeks there after an emergency hip replacement. I never once saw a scowl, a sigh of frustration.

Rehab patient's family · 2026★★★★★

The PT team are fantastic. They had me up and walking outside and ready to go home. The nursing staff worked with me to give me my meds in a way tolerate to me - they care!

Rehab patient · 2026★★★★★

The facility is clean, spacious, and staffed by a professional, compassionate team. I still remember our first night bringing my father in—our family was overwhelmed with sadness, guilt, anxiety, and worry. Then Nurse Joy greeted us with a warm, beautiful smile.

Long-term resident's family · 2025★★★★★
Source: 150 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.26hrs
OK
Registered nurses for medical care
Total Nursing
4.68hrs
OK
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
3/ 5
Better Than Avg

2

measures

Mixed Results

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
81.8%
CA
94.2%
Orange
95.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.7%
Mixed vs Avgs
Here
91.7%
US
79.7%
CA
93.2%
Orange
94.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.1%
Better than Avg
Here
0.1%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
Above state avg (15.4)
17 complaint-triggered

Villa Valencia Healthcare Center shows significant concerns with families filing multiple complaints that triggered inspections. The facility has recurring problems with medical record keeping, quality of care, nutrition and dietary services, and infection control. While all 65 deficiencies across 14 surveys show correction dates, the pattern of repeated issues in core care areas and ongoing family complaints suggests persistent operational challenges that warrant careful consideration during your visit.

Jan 21, 2026Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 10, 2025Complaint
5
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 16, 2025Routine
23
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0912Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0814Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0881Minimal · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Apr 2, 2025Complaint
2
0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 20, 2025Complaint
1
0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 27, 2025Complaint
1
0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Villa Valencia Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Aspen Skilled Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 3.5/5 · Rank 21 of 34

Ownership & Management

Owners

Alhv LLC

Owner · Organization

Aspen Skilled Healthcare INC

Owner (parent company) · Organization

Jacaranda Healthcare Group LLC

Owner (parent company) · Organization

Bradshaw, Jeffrey

Owner (parent company)

Bradshaw, Peter

Owner (parent company)

Brady, Vern

Owner (parent company)

Case, Ryan

Owner (parent company)

Elsner, Eric

Owner (parent company)

Kirkwood, Jared

Owner (parent company)

Orgill, Craig

Owner (parent company)

Parti, Rajesh

Owner (parent company)

Parti, Shruty

Owner (parent company)

Paxman, Marcus

Owner (parent company)

Bradshaw, Jeffrey

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Caslmon, TimothyManaging Control - Governing BodyThompson, StephenManaging Control - Governing BodyAlhv LLCManagerCaslmon, TimothyManagerNordfelt, SpencerManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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