Villa Valencia Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 150 Google reviews

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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, if your loved one requires frequent assistance during the night, you should specifically inquire about their nighttime staffing levels and call-bell response protocols, as several reviewers noted delays during late hours.
Google Reviews
Google Reviews
150 reviews on Google“Villa Valencia Healthcare Center is highly regarded for its exceptional physical and occupational therapy teams and a compassionate nursing staff that many families describe as 'angelic.' While the facility is frequently praised for its cleanliness and professional management, some families have reported serious concerns regarding nighttime staffing levels and responsiveness to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Professional and accessible administration
Concerns
- Slow response times to call buttons, especially at night (mentioned by 4 reviewers)
- Staffing shortages on certain shifts (mentioned by 3 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 152 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members, family members, and recovery milestones mentioned in the reviews. They use an empathetic tone, often celebrating the patient's 'recovery journey' or 'transformation.'
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your review responses; how does that open line of communication extend to families during daily care?
- 2We have heard such great things about your physical and occupational therapy teams; could you tell us more about how they personalize rehabilitation plans for residents?
- 3With the nursing staff being so highly regarded, what specific protocols are in place to ensure medication management is handled with extra precision and safety?
- 4During the overnight hours, what is the process for ensuring call buttons are answered promptly if a resident needs assistance?
- 5How do you manage staffing levels during shift changes to ensure the high level of attentive care the residents are known for?
- 6Can you tell us about the daily activity calendar and how you ensure meal temperatures and quality remain consistent for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs put up with so much anger, meanness, and frustration from my dad who spent 5 weeks there after an emergency hip replacement. I never once saw a scowl, a sigh of frustration.”
“The PT team are fantastic. They had me up and walking outside and ready to go home. The nursing staff worked with me to give me my meds in a way tolerate to me - they care!”
“The facility is clean, spacious, and staffed by a professional, compassionate team. I still remember our first night bringing my father in—our family was overwhelmed with sadness, guilt, anxiety, and worry. Then Nurse Joy greeted us with a warm, beautiful smile.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Villa Valencia Healthcare Center shows significant concerns with families filing multiple complaints that triggered inspections. The facility has recurring problems with medical record keeping, quality of care, nutrition and dietary services, and infection control. While all 65 deficiencies across 14 surveys show correction dates, the pattern of repeated issues in core care areas and ongoing family complaints suggests persistent operational challenges that warrant careful consideration during your visit.
Jan 21, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 10, 2025Complaint5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 16, 2025Routine23
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Apr 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 20, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 27, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Villa Valencia Healthcare Center
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 21 of 34
Ownership & Management
Owners
Alhv LLC
Owner · Organization
Aspen Skilled Healthcare INC
Owner (parent company) · Organization
Jacaranda Healthcare Group LLC
Owner (parent company) · Organization
Bradshaw, Jeffrey
Owner (parent company)
Bradshaw, Peter
Owner (parent company)
Brady, Vern
Owner (parent company)
Case, Ryan
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Parti, Rajesh
Owner (parent company)
Parti, Shruty
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Bradshaw, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
150 reviews from families & visitors
Official Website
Visit villavalenciarehab.com
Medicare data downloads
Original nursing home datasets
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