Activcare Laguna Hills
Families consistently rate this highly — reviewers highlight compassionate and professional nursing staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking specialized memory care, particularly for residents with complex behavioral needs. The staff's compassion and the high level of engagement in activities are standout features. While the care is top-tier, you may want to observe how management handles feedback to ensure your concerns will be addressed promptly.
Google Reviews
Google Reviews
27 reviews on Google“ActivCare Laguna Hills is highly regarded by families for its specialized memory care, specifically for its ability to manage complex dementia behaviors. Reviewers consistently praise the compassionate, attentive staff and the facility's clean, modern, and welcoming environment. While the vast majority of feedback is overwhelmingly positive, one reviewer noted a lack of response to negative feedback.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Engaging and diverse resident activities
- Clean, modern, and welcoming facility design
- Excellent communication with family members
- Specialized expertise in dementia and behavioral care
Concerns
- Management responsiveness to negative feedback
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific family members or staff members mentioned in the review. They consistently reinforce the facility's mission of providing purpose and care for those with memory loss.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent across all shifts?
- 2With your specialized expertise in dementia and behavioral care, how do you tailor daily routines to meet the unique needs of residents with memory impairment?
- 3The facility looks incredibly modern and welcoming; how do you maintain such a high standard of cleanliness and upkeep for the residents?
- 4We noticed how much you value communication with families; what is the best way for us to stay updated on our loved one's daily well-being and any changes in their health?
- 5Could you tell us more about the variety of resident activities available and how you ensure everyone stays engaged and socially connected?
- 6In the event of a medical emergency after hours, what specific protocols are in place to ensure immediate and professional care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is attentive, professional and communicative. Mom immediately developed friendships in residence.”
“My cousin Bertha is a happy and thriving resident at ActivCare Laguna Hills because of the staff. I know this because of the multiple calls I receive in a day from Bertha and some of first words out of her mouth are " The people here are nice to me!"”
“All of the staff seemed knowledgeable, helpful, and compassionate regarding the nature of the disease and attitude towards addressing behavioral concerns we were faced with.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 18, 2026OtherClean
FACILITY EVALUATION REPORT
May 18, 2026OtherClean
FACILITY EVALUATION REPORT
Mar 28, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 21, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 7, 2026ComplaintClean
This report details an investigation into allegations of neglect, including staff leaving residents unattended after a fall, failure to assist with incontinence, and delayed response to call buttons. The findings indicate that the allegations were unsubstantiated based on staff interviews, resident interviews, and record reviews. The facility was found to be compliant with the specific allegations cited.
Dec 10, 2025InspectionClean
The facility underwent an unannounced annual required inspection. The inspector noted that the facility was well-stocked, and various areas, including dining halls, kitchen, and resident rooms, were observed to be in good condition. Specifically, the report states that no deficiencies were noted in the areas inspected per Title 22 Division 6 of the California Code of Regulations.
May 19, 2025ComplaintClean
This report details a complaint investigation regarding residents being left in soiled clothing. The investigation found that the allegation could not be substantiated due to insufficient evidence. Therefore, the allegation is deemed Unsubstantiated.
Apr 17, 2025ComplaintClean
This report details an investigation into a complaint alleging that staff did not meet a resident's dental needs. After reviewing records and interviewing staff, the department found insufficient evidence to prove or disprove the allegation. Therefore, the complaint allegation was deemed Unsubstantiated.
Ownership & Operations
Who Operates This Facility
Income Property Group Gp;activcare Living INC
MILLER, PATRICIA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit activcareliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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