See every facility — official ratings, family reviews, no referral fees.
Assisted Living

Ivy Park of Wellington

Limited public data on Ivy Park of Wellington. Call, tour, and ask to meet current residents' families — your own impression matters most.

24962 Calle Aragon, Laguna Woods, CA 92637220 bedsLicensed & Active
Google rating
3.9/5

based on 37 Google reviews

5
4
3
2
1
Ivy Park of Wellington Assisted Living in Laguna Woods, CA — Street View
Street View

Watch Ivy Park of Wellington

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility offers an exceptionally warm environment and high-quality dining that many residents love. However, families must be vigilant regarding staffing levels and communication, as there are documented instances of delayed notifications regarding medical incidents and inconsistent service delivery.

Google Reviews

Google Reviews

37 reviews on Google
Ivy Park of Wellington is highly regarded by many families for its warm, welcoming atmosphere and exceptionally kind and attentive staff, specifically mentioning Brenda and Monica. While many praise the high-quality dining and smooth transition processes, some families have reported serious concerns regarding medication errors, understaffing, and lapses in communication during medical emergencies.

Quality Themes

Tap a score for details
Food9.0Staff9.0CleanN/AActivities8.0Meds1.0Memory5.0Comms4.0Value3.0

Strengths

  • Warm and compassionate caregiving staff
  • High-quality dining and meal variety
  • Smooth and organized move-in process
  • Welcoming and friendly community atmosphere

Concerns

  • Staffing shortages affecting service and care (mentioned by 3 reviewers)
  • Inconsistent communication regarding resident health/updates (mentioned by 2 reviewers)
  • Issues with medication management and medical errors

Rating Trends

Tap a year to see what changed

234'16(1)'20(1)'22(2)'24(7)'26(1)

Distribution · 40 analyzed

5
25
4
3
3
2
2
2
1
8

How They Respond to Reviews

80%response rate
Good

The owner provides highly personalized and warm responses to 5-star reviews, often mentioning specific staff members and family details. For negative reviews, the response shifts to a professional, formal tone, either offering direct contact information for resolution or defending the facility's protocols.

Questions for Your Tour

  • 1It is wonderful to see how much the management engages with the community through review responses; how do you typically share important updates or changes regarding a resident's health with their family?
  • 2We have heard such lovely things about the dining variety here, so could you tell us more about how the meal service works and how residents can request specific preferences?
  • 3With the community being so large, what specific protocols are in place to ensure medication is administered accurately and double-checked by the nursing staff?
  • 4How does the care team manage staffing levels during busy shifts to ensure that the warm, compassionate care the residents are known for remains consistent?
  • 5Could you walk us through what a typical afternoon looks like for residents in terms of social activities and community engagement?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying both the on-site medical team and the family members?

Personalized based on this facility's data


Key Review Excerpts

The food is always amazing, and the atmosphere feels warm and welcoming. Brenda has gone above and beyond to make the transition smooth and has been so helpful every step of the way.

Family of a resident · 2025★★★★★

We paid extra for 4 showers a week- rarely got 3. She fell and had a brain bleed and we were not told about the fall for a few hours. She lost 10 lbs in 1 month and they didn’t tell us.

Family of a resident · 2025☆☆☆☆

The director, Monica, and her management team are engaged, approachable and compassionate to the residents and their families and friends.

Family of a long-term resident · 2023★★★★★
Source: 37 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

10total
2 Type B— non-compliance
Clean record— no deficiencies found
Sep 22, 2025Inspection
Clean

The facility underwent an unannounced annual required inspection. The inspector noted that the facility is well-maintained, with adequate staffing, stocked supplies, and functioning safety equipment. Crucially, the report explicitly states that no deficiencies were noted in the areas inspected per Title 22 Division 6 of the California Code of Regulations.

Sep 22, 2025Complaint
Clean

The facility underwent an unannounced annual required inspection. The inspector noted that the facility is well-maintained, with adequate staffing, stocked supplies, and functioning safety equipment. Crucially, the report explicitly states that no deficiencies were noted in the areas inspected per Title 22 Division 6 of the California Code of Regulations.

Sep 22, 2025Complaint
Clean

The facility underwent an unannounced annual required inspection. The inspector noted that the facility is well-maintained, with adequate staffing, stocked supplies, and functioning safety equipment. Crucially, the report explicitly states that no deficiencies were noted in the areas inspected per Title 22 Division 6 of the California Code of Regulations.

Jul 14, 2025Complaint
Clean

This report details a complaint investigation conducted on 07/08/2025 regarding fire clearance violations. The investigation concluded that the allegation was unfounded, meaning the complaint was dismissed. No deficiencies were cited in this report.

Apr 28, 2025Complaint
Clean

This report details a follow-up investigation conducted regarding three initial allegations: failure to follow the Infection Control Plan, lack of necessary cleaning services, and inadequate medical care. All three allegations were ultimately found to be Unsubstantiated based on the evidence reviewed during the visit.

Apr 2, 2025Complaint
Clean

This report details a complaint investigation conducted regarding allegations of staff discarding residents' meals and administering medication without prescriptions. The investigation found that the allegations were unfounded based on staff and resident interviews, and no citations were issued for this visit.

Feb 19, 2025Other
Clean

This unannounced case management visit was conducted to follow up on an incident reported on February 05, 2025. The Licensing Program Analyst interviewed staff and reviewed documents related to the incident. Overall, no deficiencies were noted during this visit.

Oct 21, 2024Inspection
Clean

The facility underwent an unannounced required annual inspection. The inspection covered various areas including the kitchen, resident rooms, and the memory care unit. No deficiencies were cited as a result of this visit, and the facility was found to be operating within its license.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Well Oak Tenant Llc;oakmont Management Group LLC

Administrator

DAVID ARMOUR

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call